Great service! Anytime I have a problem with my regular or sunglasses I take them in and they fix…read morethem on the spot!

Very poor customer service. I'm 77. Worn glasses since 6…read moreand this is never happened to me. I also managed an optometric corporation for 20 years. Was a new patient, had new glasses made, could not leave them on for more than 45 minutes. I returned they corrected the prescription through an additional exam and remade the Glasses. I still could not see out of them. No problem with my eyes because I can still see fine out of my old glasses they just aren't quite strong enough. They needed a little more strength. After the second time and two round trips for a very long drive to get to them, I returned the lenses and asked for a refund. VSP my insurance company has reinstated my eye exam, and also the benefits for me to remake the lenses. But I had $230 in overages and the office is unwilling to refund those to me even though I have returned the lenses to them. I asked the office manager to please talk with the doctor. She said she would but never called me back. Now when I tried to call it says that the phone number I'm dialing is not receiving any calls from me so I guess they have a way to block me from Calling. I'm going back to my old doctor in San Jose, which is a very, very long way from my home to have a new eye exam. I was planning to ask them if I could bring that new prescription into their office and have their lab make up the lenses again, so I wouldn't be out my overages but now I'm unable to reach them.

I got my first pair of glasses at Helmus. The staff was friendly and helpful, and they explained…read moreeverything to me. I was happy with my prescription and glasses and got in and out quickly.

I've been going to Helmus for a couple years at this point. Their optometrists are knowledgeable…read moreand helpful, and I've never had to wait more than 5 minutes to be helped for my appointment. Even better, though, is the skill with which the employees help you to find a pair of frames that fits. I'm very persnickety with my glasses and can take hours and hours to find frames that feel and look right; last time I needed a new pair, the fine folks at Helmus helped me to find one that worked within twenty minutes. Truly incredible work here.

Great service and selection. Staff is courteous and professional and helped me patiently find the…read moreright frames for me. Highly recommend.

Professional! Dr. Chao and her staff are the consummate professionals. Although I'm not a patient…read morehere, but was referred to for my Veterans Affairs Claims and Compensation exam, I was treated very well.

I was able to get a same day appointment for my daughter who was experiencing sudden blurry vision…read more They were booked solid but they made an exception for a brief exam as I think they realized how worried we were. It turned out she had severe dry eyes. I can't thank the staff enough. Justin, Alex, and whoever else there, take such good care of the students at Davis. Thank you so much for your care.

Very satisfied with my new glasses. Both doctor are amazing and very knowledgeable felt very…read morecomfortable going there. Will definitely be going every year.

I have been seeing Dr. Sara and Dr. Laila since they first opened. They are kind and very…read morecompetent, and I have always been really happy with the glasses I have gotten from them. I have never felt pushed or upsold, though the frames I got last time were upgrades. They are all but unbreakable and I look and feel good. I recommend Dr.Sara and Dr. L. They're great!

If I could give zero stars I would. I think the only reason this place is still in business is…read morethat it is the only place that takes Medi-Cal. Every time I come there is a different bad experience. Today I am sitting here waiting after having been here an hour and ten minutes. And always the waiting room is full of people also waiting. this is a poorly organized, shabby and unprofessional business. The employees seem bored and the first time I came, the employee who helped me pick out glasses shamed me for being on Medi-Cal after discovering she wouldn't make a commission from selling expensive glasses. Go elsewhere is you have the privilege of choice!

Paid 235 for eye exam, contact fitting and all.that in November and they refuse to allow me to buy…read morecontacts or give me my prescription because this dr hasn't finalized my prescription (that I have had for 18 YEARS) SO, now im out my office visit money, and months later, no vision either. I called my insurance company and informed them of this fraud and they said they would review their contract with thise office. Total shame

I was referred here by my Primary Care Physician for an emergent eye problem. The staff were…read moreuniformly well trained, polite, concerned for my well-being. I always felt that the staff were competent and diligent. They diagnosed my problem quickly and referred me on to the Sacramento Eye Clinic where an ophthalmologist treated me. Highly recommended. They are the BEST.

This is not about the doctor whom I never met. I want to share a really bad experience I had with…read morethis optometry. The same message below is also posted under the page of Dr.Busby. I hope the doctor can see this and be aware of the front desk issue, which has been mentioned repeatedly in other posts. It is so hard to get a prescription. It is associated with unnecessary services and exams which are not covered by insurance. The front desk really treated the customer in a very mean way. Totally do not understand what is wrong with their services. Just a signature on the prescription can torture you so many times. From making the appointment to get my prescription, two months has been passed. Still waiting for a signed signature! Doctor Busby, if you see this, ask your front desk what happened and get a better front desk who can honor or at least respect your customers please！

The best annual eye exam that I have ever had! I moved to…read moreDavis recently and I was looking for a local optometrist. Dr. Suzuki is awesome! She is professional, thorough, knowledgeable and so friendly. Dr. Suzuki clearly cares about every patient, taking the time to address individual concerns and situations. Truly and impressive and excellent experience. 10 stars out of 5!!!

Dr.Busby is a bit creepy and has an "odd sense of humor" as he said himself. He is definitely old…read moreschool and thinks touching your knee a bit is normal behavior. I went here because I just needed a quick eye exam to get contacts. It was weird but bearable. All the staff is a bit weird and unprofessional and seem to not know what's going on. They spelled my name wrong multiple times on the sheet and didn't even correct some of it. I finally came to the appt where i purchase my contacts. I wait 2 weeks and no one every called me for an upstate when they said it'd take a week. I call and they said oh they just came in right now. I was like okay how long are you open? & she replied "5:30, but can you come before then" like ok ig lol. I go over there they had me a SINGLE one week pack. I'm like this is not 3 month worth's of single wear contacts. She proceeded to tell me there's more in there... I opened it n was like No. She goes oh sorry we'll order them in again ig they didn't order them... She tells me it'll take a week, and i told them to PLEASE call me. More than a week has gone by and no call. I called and they're so unhelpful and remain clueless about my contacts. I ask for an update now it's been about a month with no contacts while i have already PAID IN FULL. She was all "we still don't have them, but your chart is out. So i'll ask." I'm like "ok PLEASE call me with an update then?" She still hasn't called back. This place is wack asf and weird Do not come here. TLDR: Dude himself is off putting, staff sucks, never call you first. Slow and bad service

Horrible customer service for being loyal customers for over 15 years. Simply asked for a…read moreprescription to be sent over to Costco so my son could get prescription sunglasses and was denied due to the prescription being outdated by just a few days. I asked for an exception and was told no. From the get-go, the receptionist was rude and acted like she was doing me a favor in my simple request. Not only was my request denied but they didn't even have any appointments for an eye exam till April to try and remedy the slightly outdated prescription. I understand they may have some rules to abide by but to have some decency and consideration for the situation would have gone a lot further. Dr. Busby needs to reevaluate his front desk employees as they do paint a picture of the business in general and this picture was not a good one. Not continuing as a customer any longer!

0/10, this place is awful and it's student ran which somehow makes it even worse. If you hate your…read morejob, choose a different profession. It's literally that simple. Reception is awful, disgusting behavior for no absolute reason. I get you have to get your hours in, but the lack of professionalism and human decency has me baffled.

Pretty bad but has its perks. Also, I can't speak about any of the specialties. There are good,…read morecaring people here, mainly the nurse practitioners. They are all sweet and caring. Also, it's way cheaper than urgent care, even without using SHIP. In theory, a good service. Now for the bad. There is (was?) one particularly rude and unprofessional doctor there who made comments about my mom while on the phone with her. Insane. Their real problem is their lack of funding. This facility is in extreme distress and needs to double its budget. The offices look fine, but that's about it. The demand for care is high, with appointments being a month out, and same-day slots being taken right when they open at 8:30 every morning. Yet, you go inside and see practically empty back rooms. Nobody inside! One doctor on duty, a few nurses, and that's it. Meanwhile all the desks and rooms are empty. The employees always complain about how they're closing soon, even when you arrive right after lunch. They begin to "soft close" early in the day and are only open until 5pm. They aren't open on weekends. SHIP is $4000 a year, and recently became partly a loan. Yet, the facility is on life support. UC Davis claims to care about students and their "wellness," yet the state of this facility says the opposite. The nurses here and supposedly other essential faculty seem to really care and are doing the best that they can from what little they have. They know the system sucks, but they can't do much about it. Aside from one rude interaction (maybe they were having a bad day?), the issues here mainly stem from administrative problems.

Very easy to make an appointment and it was all liked through the app, my calendar, etc…read more Had a lots of available times and dates. Exam was on time, didn't take forever, and the Optometrist answered all of my questions. Wasn't able to get glasses there at the time, which is fine because I couldn't see much (pupils dilated). Effortless with my insurance.

Roseville UC Davis Eye Center: Optometrist The doctor did…read morenot explain or advice regarding the dilating of my pupils. I've not felt such severe effects in previous examinations. A lot of drops were used, about ten per eye. and when I stepped outside, my eyes were so sensitive to the light that I couldn't open them. Luckily I had someone to drive me back! I waited 45 minutes for the doctor, without anyone checking in on me during that time. I was dismissed 1 hour and 15 minutes later. During that 85 minutes of the appointment the doctor left the room twice for long periods, totaling about 40 minutes. There was a sense of distraction. The same thing other optometrist do in 20 minutes was conducted over 4 times the time. The manner of giving the eye wear prescription was rigid. My version of history, previous experiences were dismissed. Not sure what to do now, as I would have to pay out of pocket to see another doctor.