I came to the island for one day last week during our 4 day trip to Maine. I saw the sign for a "zap frap" so got excited and I told my friend i would get us two - my treat. When I walked in I saw that there were pies on the counter and our group (outside) had not tried a Maine Blueberry pie yet so I figured I'd order two slices as a surprise. I walked up to the counter where there was a young girl standing there who wouldn't even say anything to me. I was right in front of her at the counter and she had seen me. I spoke to get her attention and she said, "oh are you here for..(I didn't hear the rest but it was something she was expecting or someone coming)" I said "no, I'd like to order, where do I order?" (Since it had been a decent amount of time of her being aware I was there standing in front of her counter and her doing nothing). Nobody else was in the store except my friend, my child and I. She said, "you order with me". I said, "Ok, I'd like two zap frap's and two slices of blueberry pie please". She paused and said, "just a moment." She walked away, into the back, as if something was odd. She came back with a woman who said, "can I help you?". I said, "yes I'd like to order two zap fraps and two slices of blueberry pie". She paused, rudely looked at me and told a guy, "go ahead and get it for her".
I was the only one standing at the counter. Behind me was my friend. I felt very odd by the interaction and I can't adequately put it into words. It was beyond rude, almost like a hateful kind of rude. I didn't know what it was but it felt like something was wrong with me being in there. I am Asian with tattoos and a biracial child. I have manners.. My friend who is Caucasian (relevant to the story) was sitting down at the table watching the whole thing said, " it appears you just got discriminated against." I said, "I felt exactly that way but didn't want to say that in case i was wrong!!!" Of course we don't know that, but something was off.
My child had to use the bathroom. I handed my friend my card and asked him to pay with it so I could take my child to the bathroom. When I came out my friend told me I had paid over $27. $27 and change for two frappacinos and two slices of pie.
The pie and frappacinos were excellent, don't get me wrong. It was the interaction that was completely weary and if not discrimination, beyond rude. I do agree with my friend that there was something else happening. Even if it wasn't discrimination- at a very low level of expectations- what happened to customer service? What happened to, "hi, can I help you?", and then to charge me $27 for it? I don't care how good the food is, I would never go to this place again. read more