I can give zero stars, right?!
I had a pile of warning lights (including for my brakes) come on in my Mini last night and phoned Douglas Park to see if there was any chance of getting my car seen by the end of the week. The person I spoke to advised I call back at 8am to their services line, which I did. This number took me to a switchboard and I was transferred 3 times before speaking to someone. The person I spoke to LAUGHED when I asked about a potential service/check up tomorrow, despite me explaining about the warning lights, and offered me next Thursday at the earliest. Let's just hope my brakes don't fail in the next week....
This is my second bad experience here, will never use again and would rather travel further to go to a Harry Fairbairn mini dealership. read more