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Doug Merlino

5.0 (5 reviews)
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Buyer's agent

Listing agent

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The Elizabeth Do Team - Keller Williams Realty

The Elizabeth Do Team - Keller Williams Realty

(625 reviews)

Best experience I have EVER had working with any real estate agent or Realtor!!…read more I've bought/sold two homes in the past working with at least 3 Realtors through the process and Liz and her team delivered the best experience BY FAR! My wife and I worked with Liz on the purchase of our new dream house in Orange County. From the start she was going above and beyond what we were expecting. We called rather suddenly when a property showed up on the market and scheduled to go see it with her. We weren't seriously looking before this. By the time we got to the property she and her team already had a good understanding of the history of the listing and were working comps real time to give us a clear understanding of what fair market value would be. Even adjusting it for what we were seeing in person at the property. We weren't certain if it was more of a buyer's market or a seller's market as it had been a seller's market for so long, but she explained the current conditions/trends of what she was seeing in the area and gave us EXCELLENT advice every step of the way. But she was also never pushy. She ultimately left it up to us to make the decision with the information she provided. We trusted her expertise and it absolutely paid off, literally. We got a deal on the property that we are very happy with. She offered great advice on everything from prices, timing, and even when to potentially walk away. Liz has a team of people that really seem to communicate as a team, not just a group of individuals working under the same company name. In passing conversations Liz talked about how she and her team work together, and it does seem like they get to share in each others expertise and experiences to develop a good understanding of the market. Liz also talked about what she does to train her team, and she seems like a great leader. No one looks left behind to fend for themselves, and it seems very structured so that everyone has support and training to deliver great customer service. Liz has a great reputation in the area which I think was a huge benefit in our case. The seller's Realtor already knew Liz and trusted her. We happened to meet the seller's Realtor, and even without Liz present, the seller's Realtor had nothing but great things to say about their interactions. Her expertise really does seem to be in demand as she seemed to be giving seminars or talks to audiences even outside of her team. Even with her busy schedule it never really impacted the scheduling of events at our home. She always still met us at the property for events like home inspections, walk throughs, and giving us the keys to the property. She always provided great communication and was very responsive whether it was through e-mail, calls or texts to help answer questions. I can be "particular" (picky) about some things and whenever I brought up a question or concern, no matter how small, she never dismissed it or tried to excuse it as something I didn't need to worry about. She took my concerns seriously and got them addressed. Out of everything, I think this is what I am most grateful for as it kept me comfortable working with her and I never felt like she was just trying to "close a deal", which was my preconceived notion of Realtors unfortunately. She really does seem to care for her clients and making sure they are happy. I would 100% work with Liz again!

Long story short: John's the man…read more Short story long? As with all first-time home buyers, the experience is overwhelming. From understanding your own finances to navigating the real estate market and endless terminology, it's easy to become paralyzed and lost in the storm. This is where John comes in; he is the lighthouse guiding you safely back to harbor. John has deep industry experience. He understands the market, what's out there, and exactly how the process works. Most importantly, he listens. He truly understands your situation and has your best interests at heart. John remembers your goals and what you said would make you happy, using that as a compass for every decision. At times when we couldn't find the right fit and I started to deviate, he would remind me of my original vision to ensure I didn't settle. I'm going to say it twice: he truly has your best interests at heart. I have a tendency to push my limits, and John wasn't afraid to step in and advise me when something might overburden my finances. He isn't just trying to close a deal and meet numbers; he cares about your future. He is incredibly patient. There was definitely a learning curve for me, but John understands that everyone learns differently. He took the time to rephrase complex concepts and provided examples to ensure I fully understood every step. He never made me feel "dumb" for asking questions; you can tell he genuinely cares through his tone and approach. John is also remarkably responsive. Whenever I found a listing with high potential and forwarded it to him late in the day, he would acknowledge and respond promptly. Even when I felt bad for reaching out late, he provided peace of mind by doing his homework immediately. We were often at the property the very next day. He acts fast and efficiently. Finally, he is solution-oriented. There were many times I thought a goal was out of reach, but he would do the research and return with a Plan A, B, and C. This gave me so much hope and reassurance throughout the process. The home search is a roller coaster of emotions, but John is there with you side-by-side from start to finish. You never feel alone, and you never feel doubt with John in your corner. "Looking back at where I started, I am forever grateful for John. He turned what felt like an impossible mountain to climb into a clear path forward. Through his hard work and dedication, I am a proud homeowner in a place I truly love, and I couldn't have done it without him." If you want more than just an agent--if you want an advocate--John is the one to call." Thank you for everything.

Lily Campbell - First Team Real Estate

Lily Campbell - First Team Real Estate

(128 reviews)

We had an outstanding experience working with Lily and Lanh on the sale of our home…read more I am very selective in who I work with and conducted an intensive search and analysis of the market, pricing, and overall strategy before choosing a team. Based on my research, Lily and her team stood out as one of the top teams in Orange County, and that was exactly how they performed. What stood out immediately was that Lily's recommended listing price and overall approach were fully aligned with my own analysis. That gave me a high level of confidence from the start. I come from an engineering and project management background and regularly manage multi million dollar projects in my professional work, so I pay close attention to how people plan, communicate, and execute. Lily and Lanh performed strongly in all three areas. I also appreciated that Lily personally took the time to meet with me alongside Lanh and walked through the entire process clearly and directly. Given her level of experience and the volume of higher value transactions she handles, I did not expect that level of direct involvement, especially for a deal of this size. That level of attention gave me a lot of confidence throughout the process. Lanh was very responsive and hands on throughout the transaction. He handled the day to day coordination, kept everything on track, and made sure communication was always clear and timely. Lily mentioned early on that Lanh is one of the top performers on her team, and that was clearly reflected in his execution. That level of follow through made a big difference in keeping the process smooth. Throughout the transaction, they managed everything at a high level, from staging and marketing to negotiations and escrow, keeping the process organized, efficient, and under control. There was an appraisal challenge during the transaction, which is outside of anyone's control, but they handled it professionally and kept everything moving forward without creating unnecessary stress or noise. They also navigated the final negotiation very well and were able to secure a better outcome than expected without overpromising along the way. That speaks to both experience and discipline. This was my first time selling a home, although I have purchased multiple properties in the past. Even with that experience, they made the entire selling process feel smooth, well managed, and straightforward from start to finish. I have experience with multiple investments and properties, and I only work with top tier professionals. I can confidently say Lily and Lanh are among the best in Orange County right now. If you want a team that understands strategy, executes well, and can manage a deal properly from start to finish, I highly recommend them.

Lily and her team helped us sell our family home in Fountain Valley. Our parents purchased the…read morehouse back in 1970. It was a difficult decision to sell it, but after an initial meeting with Lily and her team, we were confident that our family home was in good hands. She helped us get the house ready to sell, staged it for us, and within a few days of listing it, we had received 16 offers! She priced the home right! Once we accepted an offer, Lily helped negotiate the terms and contingencies to our satisfaction. The entire process could not have gone smoother! We are thrilled that our family home is now in the hands of a young family that we hope will make a lifetime's worth of memories like we were able to!

Tanya Krug - Reméo Realty

Tanya Krug - Reméo Realty

(5 reviews)

Tanya reached out to me after my father passed away. I wasn't ready to sell his home at that time…read morebut when I reached back out to her a few months later, she was happy to help. My father's home was in Leisure World which is a bureaucratic nightmare to sell a house in and I also lived 2 hours away. Therefore, Tanya handled all the details from changing the locks to removing all his belongings to cleaning and repairing the home, so it cold be put on the market. She also was able to get these tasks done for a very reasonable cost, including staging the home and paid out of pocket for professional photos. It sold in 4-5 months which was really good given it was winter and there were 50+ other homes on the market in Leisure World. If you want someone to go the extra mile for your real estate needs, reach out to Tanya.

As a commuter from OC to LA, I really did not have the time to search for the right rental property…read morein OC. I was so tired from my day to day job, that the last thing I wanted to do was scour through different homes in the different parts of OC. I had hired another realtor and gave him all of the information on what I was looking for and it was awful. I felt like he didn't listen to my needs and was just showing me homes with the best monetary outcome for him. I came across Tanya through a friend of mine and thought I would give it one last try before I gave up all hope and thought I would be stuck in my townhome with no AC for yet another summer :-/. I met with Tanya and we went over all my needs. She was very thorough with me making sure to really understand what I needed in my new home. Her knowledge of Orange County really stood out to me as well. I was shocked our first meeting lasted over an hour, it was great she really took the time to engage in conversation with me and get to know me before we even dived into the logistics of what I needed. The last guy I hired had a 15 minute rushed coffee meeting with me and acted as though I was a bother to him-Tanya never made me feel like that! Tanya was so patient and diligent with me and worked around my crazy work hours, we would meet, she would have a list of a few houses, and we were in and out-which after sitting in LA traffic for 4 hours a day is what you want! Every single home she showed me checked 99% of the boxes I had listed, she really listened to me, and she ended up finding me the perfect little house in Costa Mesa and I could not be happier!!! I know with real estate, a home buyer is where the money is, and a lot of realtors don't even want to work with a renter, not Tanya! I believe in my heart she treated me the same way she would have treated me if I were buying a home. And let me tell you, when it comes time to buy a home next year (fingers crossed), Tanya will be my realtor. She is knowledgeable in her field and really cares about her clients. Thank you again Tanya- you are a GEM!!!!

Francesca Campbell - Compass - Love this family so much and I'm so grateful to be their trusted advisor!

Francesca Campbell - Compass

(66 reviews)

I found Francesca on Yelp and noticed she had so many great reviews, so I decided to contact her…read morefirst. During our very first phone call, she was warm, patient, and took the time to listen carefully and answer all of my questions. After that conversation, I didn't even interview a second agent--I felt confident that Francesca was the right person for us. 1. Excellent communication Francesca kept us informed every step of the way. She always texted us before and after important events, shared feedback from potential buyers promptly, and provided thoughtful suggestions throughout the process. 2. Professionalism Her guidance and advice were practical and trustworthy. One thing I especially appreciated was that she never pressured us into making major decisions. She respected our timeline and helped us make informed choices. 3. Hardworking and dedicated One example that really stood out was the day our house photos were taken--she stayed for four hours waiting for the perfect sunset shot. That level of dedication says a lot about her work ethic. There were countless other things she did during the selling process that showed how committed she was. 4. Reliable and detail-oriented Once she had our house key, she always made sure everything was taken care of during showings--checking that windows and doors were secure, lights were managed properly, and the house was in good condition. When it rained, she even made sure the fire pit was covered. Her attention to every little detail went far beyond our expectations. We're truly grateful for everything Francesca did to help us sell our home. We highly recommend her to anyone looking for a knowledgeable, caring, and dedicated real estate agent.

Francesca is not just a realtor SHE IS A PROJECT MANAGER…read more You can relax knowing that someone is working day and night weekdays and weekends to make your experience AWESOME she handled my purchase transaction literally from A To Z recommending great lender contractors termite company inspectors window guys and HVAC . She has done it all for my with honesty and integrity. and she nailed it down IN 21 DAYS.

Doug Merlino - realestateagents - Updated May 2026

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