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    Donham Company

    4.0 (4 reviews)
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    Services - Donham Company

    Recycling dropoff

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    Waste Management - Wichita Dumpster Rental

    Waste Management - Wichita Dumpster Rental

    (28 reviews)

    Where to start, ive been a prepaid customer for over 7 years, and have had them for over 15 years…read more So to find out I can't cancel residential service and get a refund for the $170.28 you just charged me for yesterday is ridiculous. To find out that you are trying to charge $75 to pickup a cart is ridiculous. If I turn in the cart it can only be between 8 am to 5 pm to an unattended station that directions are posted at is ridiculous. Are you going to give me a W2 for doing your job? Your website is GARBAGE! You can't find a number to cancel and it took 35 minutes to get through to your customer service only to be told there is no refund for services I have used for 1 day. Not today Waste Management. I will be posting you all over the internet and social media. She said I didnt give them a chance to look at price, you didn't give me a chance to say what I was willing to pay when you raised my rates to 2.5 times what I paid when I started. So why should you get the same privilege to keep robbing me. Your customer service reps need some practice. I can see why your reviews avg 1.3 stars. Because you got to big to take care of your customers. P.S. my reviews will stay up until my refund is processed.

    DO NOT START SERVICE BECAUSE Waste Management makes it IMPOSSIBLE to cancel service. The roll off…read morebin service seems to be the most expensive in the city of Wichita-- The company I'm changing to offers trash & recycling for the same price that WM offers trash only. I liked their online account set up, but there is literally NO WAY TO CANCEL service online, or on the phone, or via email, or via chat, though their chatbot tries to tell you there is a way. You can't. It doesn't work. The Chatbot takes you to instructions, but the options to cancel are not there, according to their instructions. When I was finally able to reach a real chat person after being on the Chat for 10 minutes, I was told that I had to call 800-869-5566 to speak to a representative to cancel. Wasn't Cashayla a representative? OK... I called the number waited another 10 minutes. Reached a human-- yay! She took ALL of the information, asked why I was cancelling, I told her I was changing to another company, she typed in everything on my account profile, and I told her this Thursday would be our last day for service and I'd like to settle up the bill... and then she said she had to transfer me to a representative to cancel. UH, isn't she a representative? SO, she transfers my call. I wait on hold about 3 more minutes... and then line disconnects! So I call the same number back. I go through the call tree, and now here I am, another 13 minutes later, and the connection is ringing and ringing and ringing. Evidently all the representatives have left? I have no idea if my service will be stopped at this point, I cannot get through to anyone to see if it is cancelled. I was able to stop my autopay, so hopefully they got the message and I can move on. I almost never leave a negative review, however this needs to be said.

    Donham Company - recyclingcenter - Updated May 2026

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