I've been to several locations of this place, and the chocolate is really quite good. I love that…read morethey have the seasonal flavors for Christmas. We had bittersweet chocolate with orange and then white chocolate with pistachio. You can also get a flight of hot chocolate, which is quite nice. We also ordered some food, scrambled eggs with toast to make a sandwich, but it really wasn't that good and it was just because we needed something. Also, it came quite a bit after the hot chocolate, so we were kind of finished with our treat before the food came. However, for a café that is in the old town and serves hot chocolate and treats. I was really surprised that they didn't have a highchair for kids, and they don't have any sort of changing table situation either. I know that this is not required of restaurants , but it really is quite standard around town, so it's disappointing to see that they don't offer for their guests.

Delicious thick hot chocolate! I got the one with coconut milk and cardamom and it has a slight…read morehint of it without being overpowering. Generous quantities!

I visited Karmello twice, once in Cracow and once in Warsaw. To be honest, from a place that calls…read moreitself a premium chocolatier, I expected more. In the end, this was just another café which had a fancy name to attract tourists. The coffee was quite good, especially after a long day just strolling in the city, but the sweets were not to my liking. The chocolate mousse was tasteless and basically just sugar. In Warsaw, I had a coffee and a croissant which is served with a small bowl of homemade chocolate. That was a pretty good idea and tasted good, though it wasn't ground-breaking. In general, I like the interieur and the staff is very nice and helpful, even though they barely speak English ;)

The drinks were OK, but oh my god they took FOREVER!!! Considering our order was basically…read morecoffee/chocolate drinks, I don't understand why... And they didn't communicate anything to us. In fact, our waiter was a TOTAL jerk... VERY rude and patronizing. I would definitely not go back. Also no wifi = lame.