Came by the other day and it was a decent experience, although with some bizarre quirks…read more Booked direct for the "Executive Family Studio with Kitchen" and the front desk agent printed out a contract with a "Deluxe Studio." When I inquired about the difference, another employee quickly chimed in that I "got upgraded" and my original room had no kitchen?!? As the "Executive Studio with Kitchen" has kitchen in the name, I inquired a second time, and the employee raised her voice saying that the room was the same?!? A 3rd employee eventually came in, after reviewing their own website, and started talking about the Penthouse suite (completely irrelevant?!?). Attempted to use the laundry room located behind the secure door using my keycard and had to answer 21 questions to the front desk agent with my room number, my full name, and the company I was representing (all with a load of dirty laundry in my arms), which was completely bizarre. At 7 am, the agent claimed that someone on my floor booked a taxi?!? (also completely irrelevant?!?) The studio itself was pretty spacious, although with some quicks. For example, the bathroom was dated, unlike the pictures on the website. More importantly, it was bizarre to have a handheld shower installed on the long side of the bathtub, vs the short side?!? ...also might have been helpful to use a curved shower curtain to make showering less claustrophobic... Water pressure was usable although the shower curtain had a strange smell... Highlights of the studio included the comfortable bed, although slightly lumpy in areas, with quality sheets and towels. The kitchen itself was modern and fully stocked, including 2 bottles of water in the kitchen. The "welcome gift" appeared to be the 2 dishwashing tablets and manual dishwashing liquid... Booking direct, the confirmation indicated that there would be a "welcome drink upon arrival" Perhaps the 2 bottles of water in the fridge was it?!? Other anomalies included super dark lighting at night. The lighting was insufficient in the dining area, which made it quite dark to work and read in. There was a freestanding light that helped provide additional lighting in the sleeping area. It was also odd to see that the room number listed on my in room telephone was different from the one on my door?!? The laundry room was complimentary and fantastic! There was also complimentary laundry detergent. A wash takes 2-3 hours and a dry takes 1+ hour. The signage against the wall with instructions on how to use the washing machine didn't match the actual washing machine which was confusing at best...

I booked through hotels.com. my family of four loved this hotel. prime central location in antwerp…read more like a 5-7 min walk to the train station. within walking another 5-7 min walk to chinatown. you got two mcdonalds near by. around the main shopping areas and restaurants. it was a super ideal place to stay at. rooms has a softbed that can be used. kitchen has utensils and cooking supplies that you'll need. only missing like salt and pepper haha. but of course its not a deal breaker. AC works fast and well. honestly my only real complaint is the lighting where the bed area is. its so dark/dimmed. needs extra lighting there but again not a deal breaker for me. i totally would come back and stay here. i highly recommend it as well! staff are nice! room is spacious and clean! by the way the fridge is nice and COLD!! all of my drinks and food stayed nice and cold. oh there's also a small freezer area. 2 thumbs up! tips: *do not have daily cleaning services *does have wifi *breakfast available at an extra charge *has snacks you can purchase at the lobby area *has a pool table in the lobby area