Management needs to be clear on policies and procedures with all staffing!
I asked management if balloons could be filled (weeks ago) that are not carried in store due to specific color and number restrictions? I was told that If I pay for "the dollar tree balloons" and not hold staff responsible for items, it would be done no problem." I order personal balloons, go into store to get my 2 said personal balloons filled and associate (Talbot) refused to fill them.
I then asked name & number of manager, and another young man came out of the employee room with no id badge, claimed he was manager, however, did not know his direct supervisors name or number. Both employees would not provide appropriate name and number of supervisor above them and did not even know the store phone number that they were working at. It is deplorable business practices for a companies employees to be so ill knowledgeable.
I was a paying customer that was given a clear answer and then staff refused the rendering of services. I will no longer shop the store location. I took my Business over to Hy-Vee And
had no problem. read more