I thought renting from Sixt car rental would be a premium experience but sadly, not so. The woman…read moreat reception was lovely but downstairs was a whole other experience. I rented a BMW automatic and there were scratches on the driver side down to the metal. So, given that I have rented cars for 24 years and never received one in this condition, I asked for another. The woman downstairs bluntly said, we have nothing. In addition, there was no paperwork showing the damage on the car and they noted the scratches on the wrong side when I inquired. Complete lack of detail here. Dropping off was also ridiculous because there was a gate with no one there to tell you how to get in. I had to run to the office downstairs and a customer explained to me how to get in. I then complained given the state of the car. I complained on June 4 when I returned the car and it is June 23 now. I have submitted many emails with the manager of this location telling me she would give me a discount and doing absolutely nothing about it. AVOID.

The car was fine, but the rest was a total rip-off!!! I have…read moretravelled extensively over the past 30+ years, both for business and leisure. In the process I have rented hundreds and hundreds of cars - in other words: I do know the game! And: in all this time, I only had a similar issue once - this is the second time ... That said, this is how the rip-off works: - When picking up the car, a station agent offered an option where 'we refuel the car for you at about 2 Euros per liter if it's not completely fuel in case you don't have enough time to fuel up' - which sounded very reasonable. What happened: I was charged a full tank (prepaid fuel option!) despite bringing the car back full anyways ... And, no there was NEVER any mention of me having to pay for the full tank!! o There is usually a fixed airport fee, but I have NEVER seen a 'premium location fee' (of 22%!) anywhere else on this planet - what's worse: it's added not only to the rental fee but also to the insurance premium and gas - absolutely RIDICULOUS!! o What's more, I had booked through a 3rd party provider (QEED) under the condition of 'all fees included' - so who was lying here to whom: SIXT to the 3rd party provider? Or the 3rd party provider to me? o And then we ended up returning the car 2h later than planned (our bad) - surprise: we were not only charged an extra day of rental fee but also a late fee equivalent to a daily fee .... Bottomline: - Thanks to SIXT's 'creative' rip-off and fee approach and very limited flexibility I ended up paying about double of what I had expected! - I will certainly never rent with SIXT or through that 3rd party provider ever again - there are enough choices ...

Excellent service and value at Sixt at Napoli Capodochino airport. Attendant was waiting for us at…read morethe Diamond counter, offered us coffee, processed the rental very quickly, including an upgrade and got us on our way with white glove service. The car was in perfect condition and was a good value for the money. Return was also smooth and we were on our way quickly to our flight couldn't ask for more.