If you don't have anything good to say; then say nothing. Wrong! I purchased a headstone for my relative from Dodds. I made the mistake of paying in full before I got the proof because I was in the military and wanted to tie up all the loose ends before I left. Big mistake! Every couple of months, I would get an email telling something was wrong. First they lost the picture. I emailed them a new one. Months later, It wasn't a good enough quality, can you send another original. I sent another original. Then months later and after asking several times with no answer; I was snail mailed the proof (not emailed as all of my correspondence was). The proof had MY own name on the headstone and no dates. I immediately and nastily emailed them regarding the crap that I had received. A couple of days later, I received a message stating they had seen the "mistake" too and was getting with that dept. to fix it. After a couple more weeks, I had to again email them and ask where the correction was. Finally ONE FULL YEAR later, and after a dozen excuses, I got the corrected proof. No headstone, but I got a proof now. After which they still had to make it and put it on the grave. You may ask why write this over 3 years later? Well, I am in need of another headstone now and that disgusted feeling immediately came back to me. As I am having to go out of my way to Cincinnati, because I wouldn't use Dodds in Springfield or Xenia again if my life depended on it. Sorry it took so long to warn you. read more