Dr. Emery at JCIM is with a doubt the best PCP I have had in my seven decades of life and I've had…read moresome good ones. He really cares about his patients and is tireless in doing the right thing for them. i can't say enough about the positive impact he has had on my well being. Staff is great as well. Things flow well and staff is both friendly and helpful.

Abigail Abram has been my primary care provider for a few years now. I actually drive just over…read morefour hours to see her because she is such an exceptional provider. She's always thorough and responsive. She is very personable and spends time trying to get to know her patients.

I find the doctors, nurses, lab techs, and secretaries to be knowledgeable, professional, and very…read morekind. I have been a patient since I moved to this area in 2008, and they have been outstanding this whole time. In those 17 years, I have experienced a number of challenging health conditions; SOFHA has helped me navigate these every step of the way, and with expertise. I'm speaking primarily of my primary GP, Dr. Merrifield, and her staff, but I am also impressed by the superior service provided by the walk-in clinic and at the mammogram center. I plan to be a patient for years to come and have proudly (and will proudly) recommend SOFHA to friends and family.

When you inquire about your results, absolutely avoid any disagreement with the nurse, particularly…read moreHeather. Otherwise, you'll likely receive a letter of discharge without ever having a conversation with the doctor. It's a terrible way for a medical practice to treat patients.

The care I received here moved me more than I expected. It wasn't just competent -- it was human,…read morecompassionate in a way you can feel in your bones. Dr. Thatcher isn't just practicing medicine; he's serving, with a sincerity you don't see often anymore.And I say that as someone who has spent years interpreting across five states, walking into clinics, hospitals, ERs -- seeing every kind of provider, every kind of attitude. You learn quickly who's real and who's just clocking in.Finding someone who still treats people with heart, patience, and purpose? That felt like a blessing. I'm genuinely grateful I found a true one.

Patient oriented! Above average care , I would definitely recommend these folks ! A talented group…read moreof health care professionals

Where everyone knows your name. Where you feel like a person and not a number. Where the doctor…read moreactually cares and would call you at home if it was an urgen issue. I cannotsay enough good things about this place. Waiting time is always minimal, and that is a luxery! Alway a good place.

Very caring. The office is very clean. Professional staff. You can see the type of staff you are…read moretalking to, RN, MD or LPN. No "guess and by golly techs", that may or may not have had any training so they can be paid in peanuts.

How do they justify canceling a patients complete care without any notice, because they complain…read moreabout how they were treated by a Dr?

been goin here since july. My first appointment with dr Owens went pretty well. Then got a mental…read morehealth provider and therapist, everything was fine between me and them. Atleast they made me think it was. Last month i was in the hospital on my last appointment and called that following monday no call back for a month after multiple voicemails besides my health worker and also one of the directors of ballad health trying to reach them and nothing i finally let them know how unprofessional it is not to call your patients back on the voicemails. Little did i know " the whole staff" went behind my back and said i was disrespectful when I never was and sent a letter discharging me as a patient for practically a personal reason of their own but the only excuse was i was "disrespectful" when I never was. Just needed communication to know what to do for my physical and mental health future. So this place is not only very manipulative, obviously have motives you'll fully be UNAWARE of their own when it's convenient for them. not to mention how many times they never answer their phone during the duration and change appointments and doctors without you knowing. If you take yourself serious are are genuinely concerned and seek professional help for your health whether physical, mental or anything else Save the trouble and seek healthcare somewhere else. Theirs a reason it's cheap/ or free. I was already searching for a new doctor because mine here made me worse anyway. Everything happens for a reason and I'm glad to not be part of a place that's so manipulative and didn't see it until i walked in there today questioning what was going on. and God forbid you call them out and how unprofessional they for them not doing their jobs and stand up for yourself is considered wrong then I don't want me right.

They are great people alway listen they are one of the best doctors I have ever been to. If you…read morewant a good doctor come here. They are great from the first one you made at the desk to all the way back to the doctor.

Not to brag, I suffer a major trauma four five years ago and spent two months in a coma and then a…read morelong time in a hospital in rehab and met a lot of different doctors and nurses. so my experience level with them maybe a little bit more than most people require hahaha. I've had a neurologist, a cardiologist an orthopedist, a Thoracic Surgeons and just about any other kind of doctor you could imagine work on me. but I never ever ever realized the true value of a nurse until I spent all that time in the hospital. I had the great privilege of being a friend of one of the most respected Thoracic Surgeons in the country, dr. Joseph Wilson, in Palm Springs California. And dr. Wilson told me if I truly wanted to know what the best thing to do was, just ask the nurses that took care of the patients after the doctor got done working on them? What an interesting concept coming from a doctor, it may be one of the reasons he is so highly respected! What does this have to do with Johnson City Family Physicians? When I decided to leave California and the comfort of all my knowing doctors in that area I came to Johnson City and found out that sometimes that care is not always the same or the care allowed is not always the same in different states. So after a few failed attempt to find a family physician here in Tennessee, something led me, for those of you that believe in God you'll know what I mean for those of you who don't let's just call it a very interesting set of circumstances. I made an appointment with a nurse practitioner? That is a person who started out in the medical field to provide the care and compassion that a nurse does and then through their own personal desire went back to school and got a master's in order to be able to prescribe and care for patients just like a doctor does. So you get the care and compassion of a nurse send it in with the capabilities of a doctor, and I can assure you did some doctors aren't really that interested in your personal being? I know that sounds funny but if you would like me to share instances out of the hospital with you I will. So went to the office and I should have known right when the nurse came out to get me, her name was Doris Hardin, and my aunt Doris was married to my Uncle Joe and brought me to Great cousins and I used to work with a gentleman named Denning Hardin, who always made me laugh because he said there is no ding in Hardin hahaha and then the nurse practitioner Doctor Pat Gibson came in, and it was my aunt passed who offered to adopt me from my mom because my mom was only 17 years old when I was born set my mom chose to come to California and live with her sister on Gibson Road in Woodland Cprovideralifornia! So the words and the word Gibson were both big parts of my life before I even got here and I mean a lot to me and fortunately they mean far more to me now than they used to because I have found a caring considerate understanding and a dog loving oh, and it was a dog's love and push that actually got me back walking again so, well, I would have given Dr Gibson 20 Stars but that would have been a couple hundred too short? Or maybe thousands?

Unnecessary testing. Provider did not listen to my symptoms but ran tests not related. Took over a…read moreweek for results, then told to follow up with my PCP. See

Terrible, waste of money! I went in with evidence of my problem and was completely disregarded…read more Had pictures of parasites, was "prescribed" over the counter medication. We are living in 1930's Germany. Go all natural and whatever you do, don't let em stick you or your KIDS!!! For the love of Yeshua!!! If I could leave 0 stars I would.

Very friendly and curtious staff. Doctor Nave was very polite. She demonstrated excellent…read morecommunication skills and patients explaining to me my condition. I have seen others in the practice and have to highly recomend Pinnacle Family Medicine to anyone in the Tri-Cities area that is looking not only for a good physician but a good group of doctors.