this place is a joke. I take my vacuum in for warranty repair the first thing is that the place was a total mess I could barely move and then this scruffy man comes out from the back but its where the company sent me.so I dropped off my vacuum and gave them my information about two weeks later I call them to see the status of the repair and no one could tell me anything.they gave me the run around for so long I was busy finally almost a month later I got my vacuum back and it still didn't work stay away from this place. Beth C. read more

If you have a Dyson, make the trip to King of Prussia! After Docs had my vacuum for two weeks without contacting me, they gave me a quote that I refused. They promptly called me back (within 5 minutes) and lowered the cost by more than 50%!! I reluctantly agreed, as I NEEDED my vacuum! I called Dyson KOP who stated that I would not have been charged as this was a warranty service and I would have had my vacuum repaired same day!! If i had only known!!! Simple repair (replace a plastic wheel) took FOUR weeks at Docs, no rentals available! read more

I was told it would take two weeks to repair my carpet cleaner. It took 3 MONTHS before I got it back. I called nearly every week & kept getting excuses. I would not recommend this repair shop. read more