Very professional and super nice. In and out. Also very clean. Called in prescriptions within 30 minutes. I would recommend.

Everyone was professional, helpful and friendly. I was seen quickly, and was impressed with how thorough the APRN was. DOCS in Southington is my preferred walk-in. read more

Awful what's the point of an appointment if you're still gonna sit here for two hours ??

I can't say enough about Dr Rex, he's excellent friendly and easy to talk to. He is also very helpful. My problem with this place is you cannot get anyone on the phone. You call every office between southington, Waterbury, their main office, and you get the same recording telling you how you're important and to please stay on the line and leave a message look at back to you. I've waited hours no call backs I tried the virtual assistant it's a robot never got a staff response can't get my prescriptions called in it's a nightmare. So a+ for the doctor f for the callback staff and reception area read more

This was the absolute worst health care experience to date. After a significantly long wait (even with an appointment), my son was finally seen. The doctor hand wrote an illegible note, after she asked by 12 year old a couple questions. Can you hear ok? Can you see ok? Do you feel ok? Ok, I guess we are good here. Less than 5 minutes and the "physical" was done. Oh but wait, they couldn't effectively enter insurance information, they had to call after the visit and fix whatever they did. They don't mail billing statements, but you immediately get peppered with calls that appear like spam, the person on the other end barely can speak English. When they asked for my email so they can send a statement, they confirmed by email which was apparently on file, NOPE, totally incorrect, just like my insurance information they couldn't enter correctly. Place was dirty, delayed, rude, not professional and should never be considered a place to go for true health care needs. I am surprised it is in business, but this will not be my only report. read more

My husband and I went for Covid-19 testing and were told the insurance would not cover the cost. We were charges $195 x 2. I received my Insurance statement showing they billed my insurance and received payment from my insurance carrier. Of course they have no contact information to resolve billing issues. The number I was giving goes straight to a voice mail that is full. The other option is an email address. It's been 3 weeks since I sent my 1st email and still no resolution. When I asked for an update all I got was an unprofessional email back. With no name nor contact information. read more

Docs Urgent Care Southington - Unprofessional respond to a billing email - Urgent Care Near Me - Southington, Connecticut

Arrived here on Sunday morning around 10:30 for a rapid covid test after reviewing their hours online, and texting their hotline to ensure they were open and testing. They were not answering their phones in any department. The texts messages I received said yes they were open and yes they were doing rapid covid testing at this site. When I arrived I parked and the woman in the car next to me asked me to roll my window down. She said that someone had come out from inside the location and said they were "closed today". The sign on the door had hours listed from 8-1. Another sign on the door said they were open 365 days a year. They either need to update their online hours or add a voicemail saying that they are closed. Complete waste of time. I would have even understood if they posted a sign on the door that said "out of covid tests". But to lock your doors with no information through a website, voicemail, text hotline, or operator is incredibly unprofessional. read more

See all

STAY AWAY FROM THIS PLACE!!! If I could give this place negative ten stars I would. The absolute WORST place to go. No one at the Southington and the Waterbury locations does their job. I've been waiting literally weeks for a pre-authorization for a medication. They can't even send over electronically to the pharmacy my prescription in a timely manner. I'm waiting DAYS for that. Every time I call them to follow up on my prescriptions I'm told they'll handle it that day and they will call me back with an update. Then guess what....they go ghost!! I have to call them AGAIN!! I've been calling them for TWO WEEKS now to get my prescriptions filled. At this rate dealing with them I'll need high blood pressure medication added because of their high level of incompetence!! THE ABSOLUTE WORST AND MOST FRUSTRATING EXPERIENCE I'VE EVER HAD AT ANY MEDICAL FACILITY!!!!!! Day 12 and still waiting for the Southington office to submit a simple preauthorization to get needed medication filled at the pharmacy! Day 13 and still waiting for the Southington office to submit a simple preauthorization to get needed medication filled at the pharmacy! read more

MOST PATHETIC place I've ever been too. got there at 12:45 for my appt time. they got me in the room for 1:00 they gave me a strep test never returned to the room. 3:00 hit and I was fed the fuck up i walked out and I asked the lady why i was sitting there for 2 hours and she was silent couldn't even reply to me. I told her to cancel whatever the hell that was and I walked out. NEVER EVER VISIT THEM SORRY EXCUSE FOR DOCTORS read more

We got a Covid test first appointment of the day and I don't think it could've gone quicker or easier.

I was very ill and weak. No one reviewed my symptoms or vitals upon check in. There were 30 people ahead of me. Most were waiting more than four hours to be seen. After check in, their app wouldn't allow me to cancel the appointment. At the noon hour, it said I would be seen at 5:00 p.m. I was to weak and sick to stay, so left to go home. Around 3:00 I received a text to come in. When I responded asking if I could drive back, I never received a response but did receive a text asking me about my experience. I then received a summary of services that appeared blank. I will never visit this center again. It needs more staff and better patient management. read more

It couldn't have gone any easier... To get a Covid test... The person administering test did a fabulous job.. her coworker was just as fabulous!! the results were ready in lass than an hour.. read more

Is this place legit? Just went to the New West Hartford location and did not feel safe at all. For starters, a staff member in scrubs walked in from the front door through the lobby to the back all without a mask on at all, right past the patients. No social distancing being encouraged let alone enforced In the lobby that they make you wait in, so good luck with that. I had a rapid covid test before and the Nasal swab felt like it touched my brain while here she barely went up the nice at all so I probably just waisted my time and money. Will not be coming back. read more

I went in for a physical about two weeks ago. This was my first time going to a DOCS office. I'm new the area and needed a primary care physician. So I chose DOCS because the reviews looked good. But, I was mistaken. - My first issue began when no one took my vital signs. No blood pressure, pulse, etc. I've never been to a doctor's office that doesn't take vital signs for any kind of visit, let alone a full PHYSICAL exam. I thought that was the worst part about this office, but I was wrong. Read on. - My second issue happened when the doctor told me to go get blood work done at quest diagnostics. I asked him when can I go, he said I can go now if I want because he's going to send in the order for bloodwork right away. So I walked into the nearest quest, booked an appointment, and waited 30 min. Then they call me in and say, you need a dr's order to do blood work. I called the dr's office and they said "oh that's weird, ok get me their fax number and I'll fax it over". Then I wait another 15-20 min for the fax to be sent and I finally get to do my bloodwork. But wait read on, it's still not over. - My third issue was that the doctor told me he would call me to follow up on the bloodwork a few days later. It's been almost 2 weeks since my visit and I still didn't get a call. So I tried reaching out to the office by phone, but no one answered. I called multiple times and thought they were closed. So I was in the area and figured I would drive by and see if they're open. Well it turns out they were open and the phones are working. I walked in while I was calling so I can see if their phones were ringing/working and it turns out the phones were just fine. The phone was ringing while not one, not two, not three, but FOUR people were sitting at the reception desk in a completely empty office just playing on their cellphones or chatting with each other while the office phone was ringing. Three of the employees were wearing scrubs and one was dressed in business casual. I was very annoyed by this situation. I called them out on it and all they did was offer to book me a telemedicine appt for the dr to follow up on my bloodwork. I didn't even get an apology, just silence at first then an attitude when they did decide to speak. Oh and to top it off, the man I was speaking with did not have a mask on. Needless to say, DOCS seriously dropped the ball with this one and I will never be returning again read more

I called this branch after the Waterbury branch left signs that the facility was closed. I was impressed that the phone was answered right away with a live person. I asked about COVID testing and was told they were doing the rapid test. At that point I asked if there was a wait, and the person responded that there was no line. I clearly was taken as a joke because there were 40 people ahead of me. I was told to pre-register online and to pick any branch and any time slot. It was so confusing. I then logged in on an IPAD that was not being wiped down after each use. It was very scary to be in the facility with the crowds coming in for COVID testing. There were no social distance markings, just unorganized lines everywhere. There were no temp checks, no requests on symptoms. I felt like heard of cows being corralled. I can't blame the staff because they are putting themselves at risk to have a facility we can go to for pretty much immediate results for COVID. I can tell they were pretty much over this pandemic. Constant crowds. I did thank them. I appreciate their bravery. After an hour and a half I was sent a text to "come in" for my test, they just wrote my first name and initial on the swab paper. I'm curious to know how many of the tests get mixed up. Someone needs to manage this business better. Organize the crowds. Update the online system. Although this is unprecedented time, professionalism and organization go a long way on happier patients and staff. read more

Quick, friendly, caring.. good place for a visit when you can't get into your regular doctor... the facility is spotless and the doctors are very caring.. great place read more

The Worst of the worst! 815am appointment.... They finally opened the doors at 845!!! How can a business just not open as scheduled?! Lady in line next to me said they do it all the time here! Staff is rude, cannot help you with getting test results, website and portal don't actually work- they also do not answer phones.... Period. Ever. Will never go back, good luck if you're really sick read more

I have used DOCS twice and have had excellent service. The staff is professional, caring and kind. I highly recommend!!

If I could give this place zero stars I would. Wait time to get a Covid test was over two hours which was understandable but when we went in to check how long after our first two hours wait they told us that we didn't even check in when we went in 2 hours earlier. Staff never informed you of how the test was going to be done just shoved up your nose. When asked asked if I can shut the door to give myself more privacy they said it didn't matter if you did so or not. People walking in and out constantly and nothing being cleaned. I will never go here again. Please find somewhere else to get tested. read more

This business gets 5 stars. Open during a pandemic to provide testing to those in need. Expanded weekend hours. A few staff members managing hundreds of patients and maintaining guidelines for social distancing. The PA who tested me introduced herself and was thorough in explaining the treatment process. She asked if I had questions. The people at the desk go out of their way to be courteous and helpful. I'm so grateful for the service they are providing. read more

DO NOT USE THIS URGENT CARE FOR PCR TESTING! At 39 weeks pregnant I was exposed to a positive Covid patient and needed testing asap. Went to Docs and was told a rapid and pcr could not be taken at the same appointment (although this is not the case at many other clinics). Testing was quick and easy and results would be posted on my quest account in 2-3 days. However this was not the case at all. Every time I called for an update at the office there was no answer and the operator line does not work. In the mean time I went to another clinic 4 days after my appointment at Docs and received the results the same day as Docs (48 hrs later). However my sister who tested directly after me still has not received her results from Docs! Terrible experience, will not be back here. read more

Docs Urgent Care staff are awesome! From front office staff to their medical staff they are all kind , caring and friendly....Thanks

Waiting room- wonderful, comfortable chairs. Front desk and nursing staff, also wonderful. The actual Dr I saw? Horrible. Should be fired for incompetence. Dr. Estella (the name I had to call back to find out because he couldn't bother to put his name on a jacket) didn't know how to preform a flu test. From the moment he walked in the exam room, he was defensive and did not act like a Dr. he didn't ask what my symptoms were, just pointed out my vitals. Every time me or my husband tried to talk (in a calm, professional manner) to let him know what was going on/symptoms or to ask a question, we were cut off. I don't know what kind of trip this man was on, but he didn't act like a Dr. Disregarded me with my husband present, didn't ask questions just spoke over me in a defensive and rude manner when I was too ill to even function. I told him I was worried I had the flu and have been so sick with hi temp. He went over to the test and dramatically took my flu test and threw it AWAY in under 10 minutes of it being taken "you don't have the flu" - told me I should take an antibiotic and wrote me out an rx for amoxicillin. I questioned this because my husband had the flu and I was worried I had caught it and had all of the symptoms (not that this dr even asked) and kept telling me "IM THE DR. IM THE DR" when I said he didn't let it sit long enough. I was in tears and in my gut felt this RX AND DIAGNOSIS was incorrect. Thank god for the nurse. I received a call back from the nurse who spoke to me and took my vitals who told me that the dr didn't let the test sit long enough and the nurse put another one in... GUESS WHAT TURNED UP POSITIVE FOE THE FLU. I'm on proper med now and in my horribly ill state I filed a verbal complaint but this is not ok. I paid for his horrible mistreatment, and malpractice. This Dr should be ashamed of himself. I am so thankful for the attentive care of the nurse- he should be commended. If not for that nurse I could have ended up dead as I have a compromised immune system. I will be following up with further action once I am well. This Dr also practices at Bristol Hospital. I have learned that the people we place our trust in our most vulnerable and desperate hour aren't always to be trusted. Very, very unfortunate to say the least. read more

This place sucks. No direction from workers. Very horribly run. I do not recommend. Absolutely horrible experience considering it's a stressful thing to get tested for Covid. Was here for over 3 hours. read more

BEWARE Advertised rapid COVID-19 on Sundays 9 -3. Headed there before 9 and waited on curb w a few people only to find first person missed sign taped to door saying closed Sundays. Call center staff have no clue which sites were open or closed. Very poorly organized operation read more

I got a rapid test for COVID yesterday and they were supposed to call me with the results within an hour but they never called. I tried calling many times and I also tried calling other locations of DOCS, but no answer. Their website and answering machines are not helpful in finding someone to talk to. It is now the next morning and they are supposed to be open, but still no call with the results or answer when I call them. I went here specifically because the test was supposed to be RAPID, but it has now been almost 24 hours and I have had to change plans to care for my elderly grandmother because of the delay. They are not to be trusted with delivering what they say they will and can't be reached for urgent matters. read more

They use OUT OF NETWORK laboratories then send you a bill! The office told me I have to speak to the billing department which I left six messages within a 2 week period and no one has called me back. This place is terrible! There are plenty of other walk in clinics around. Save yourself a headache and go somewhere else! This place deserves zero stars!! read more

My family and I will never return to this facility for care due to severity of problems we encountered with their billing department. My husband and I had paid our bill in a timely manner through the insurance company; however, we were sent to collections months after receiving verification that our payment was processed. Upon this notice, I reached out to this billing department and did not receive a call back until I requested response through the Collections agency explicitly. The billing staff was rude, unhelpful, resistant to providing me an email address to send verification of payment to and unwilling to rectify this issue entirely. I spent 3 months, calling the insurance company and the collections agency to resolve the problem. It was not until I received a second collections letter that, again, upon no response from the billing department, I contacted the insurance company and said this is now harassment since we had paid this bill and they needed to become involved. Within 48 hours, the insurance company was able to get in touch with this establishment, solve the issue, and verify this with us, and remove our name from collections. I don't understand why this department is so reluctant to communicate with patients but it has cost them business and their reputation. This is a facility that does not value it's patients and unfortunately, even though we received adequate care, we will not be returning due to their incompetent and unreliable billing department. read more

Had a great experience here. Very friendly staff. I went first thing in the morning so I was seen quickly. If I ever had to go back to a walk-in, I wouldn't think twice about returning here. read more

Went for a Covid-19 rapid test last week, and it took 90 minutes not "30 or less" like they tell you. It was negative but because I was sick a couple days prior they wanted to re-test me and send the results out for further testing to determine if I am in fact negative. They tell me today (8 days later) I have An appointment with someone about my results at 4:15 and 90 minutes later no one joins the tele-visit. I call all locations and even texted the Covid-19 phone number per their site and recorded messages, no one ever responded to me about this issue. I finally got a hold of someone claiming to be a physician who checked my quest diagnostics results... he said they are still pending. So why the heck have I been waiting for This "Jaime" person for over 90 minutes!? So frustrating, and this has been a complete waste of my time. These people are not professionals in my eyes. I am stressed out and now confused because this "physician" is telling me not to believe what my original "physician" at the Southington location said about my rapid test results being a false negative and that I did not need to be in quarantine this whole time. Ugh!? read more