Unethical, fraudulent, unprofessional, and illegal business conduct. I would also like to add,…read moreafter Grenzhof's racist response (they deleted/changed - find original on Facebook) to my review, they are still disgustingly trying to blame me & my fiance for their own disorganization and unprofessionalism instead of apologizing. Let me be clear this is not about "Grenzhof vs us having different ideas" - they didn't honor their original wedding contract prices/terms and held our deposit hostage to force us into signing a new contract. The owner voided our contract without telling us, and sent us a new one with no explanation
Warning to all potential wedding couples, or Brautpaar: this place violated our contract terms, along with very poor communication, and confusion among their own staff for how it happened. We are still trying to get our deposit refund back, and it has been almost 3 weeks since Grenzhof confirmed in writing that we would receive it.
According to our German attorney, Grenzhof violated EU and German laws in multiple ways and we are prepared to report them to the European Commission and German Consumer Groups for investigation.
See the details below.
November 11, 2018 - Wedding contract signed for them to host our wedding. Deposit of 500 EUR wired to their account immediately.
June 5, 2019 - We called Grenzhof to set up a meeting with the manager so that we could discuss wedding logistics. WE initiated the contact.
June 6, 2019 - My fiance and I met with owner/manager to discuss the timeline for when things should be done. At this point she made NO mention of any price changes or contract changes, but we noticed she circled a few things on paper.
June 8, 2019 - Received new contract in the mail. They INCREASED prices without notification, REMOVED agreed services in the contract. We called asking for explanation, front desk said she was only told to send new contract by owner and did not know what was actually happening. She said owner claimed that our meeting was to discuss contract changes, which was simply not true.
June 12, 2019 - Spoke with different front desk. She said, "This is all new to her, said she would contact [owner] to figure it out". Could not explain to us what happened.
June 17, 2019 - Front desk forwards us some notes they took in September 2018 contract details, stating they made pricing mistakes in our contract and didn't notice until now, so they sent us a new one. Grenzhof made the mistake in a signed contract, not us. It was a one-sided decision to void the contract. No apologies, or explanation for why agreed services were removed. This is a LEGAL, BINDING contract and we should have been given the option to cancel. Again, we asked if we can speak to owner to at least renegotiate on friendly terms regarding the services and we were ok with the updated pricing
June 25, 2019 - Still no word from owner. She has since refused to speak to us in person and uses her staff to communicate with us. Finally we call to cancel and asked for our deposit back. Which they agreed to in writing confirmation.
July 1, 2019 - Still no refund. Called again, which they said their accountant only processes refunds twice a month but would happen "soon".
July 11th, 2019 - Still no refund. We send an email to ask for an update, which they ignore and do not reply to.
July 12th, 2019 - Finally we call again, impatiently now, as this money is in our opinion considered fraudulently withheld and they are keeping it illegally. Front desk again tells us she does not know why, has no explanation and no update.
Very unfortunate as the location is beautiful and we were so excited initially to have our wedding there. They have wasted a lot of our time and we still have no results from them.
