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DMV Insurance Services

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

Services - DMV Insurance Services

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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11 years ago

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Eric Lusby - State Farm Insurance Agent - State Farm Logo

Eric Lusby - State Farm Insurance Agent

(10 reviews)

I have been with Eric since he opened his office and I am more than pleased with the friendly…read moresmiles that greet me on entering his office. They are always ready to help me in any way that can.

This office sold us a Home System Protection policy with our homeowner's insurance, however, when…read moreour hot water heater ruptured, the local office referred us to the national claims office, the intake coordinator referred us to a claims adjuster that couldn't tell us how to use the policy, or how to file a claim under this special Home System policy. After enrolling in this policy, we never received information about this policy or coverage in the mail, nor is documentation available online. We're approaching a week without hot water and still haven't been able to speak with anyone about what we need to do to move forward. I asked Eric's office if we could cancel the Home System Protection policy for a credit back, since we are unable to successfully use this policy, and was told we would need to cancel our entire homeowner's policy. When I asked the local office and the national claims center for documentation on this policy, they cannot provide any, including, how to file a claim. How are they allowed to sell a policy they can't provide documentation on? Out of complete frustration, we have cancelled the claim and will pay 100% out of pocket for a hot water heater versus getting the run around. One claims agent rudely stated, "at least you have water, it could be worse, you can still take a cold shower." DO NOT BUY the Home System Protection policy through State Farm.

DMV Insurance Services - autoinsurance - Updated May 2026

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