I had a Sprinter van delivered by DL Transport. During delivery, my van was damaged, one side of the van had many scratches and chipped paint areas. I called them to get their insurance to cover the damage done to my van while in their care. My van needed part of the damaged side repainted as well as the lettering and wrap redone. I sent in estimates(estimates were around $1200 to fix everything), but weeks past and DL Transport did nothing. I even tried to meet them part way by stating that I would pay out of my own pocket for the labor to get the lettering and wrap but on my van. I eventually had to contact their insurance company (Progressive) to try to get payment for damages. Progressive did send someone out to look at my van as well as took my estimates to have the damage repaired. After Progressive did their number crunching, the notified me that the damage done to my van is beneath DL Transports deductible ($2,500), and that DL Transport 'self insures' for damages less than $2500. I included a partial quote from the Progressive email I received: "The cost of repairs are under DL Transport Inc.'s $2,500 dollars of self-retention. DL Transport Inc. is self-insured for the first $2,500 of any claim filed, as a result Progressive Casualty Insurance Company ("Progressive") is unable to remit payment for this claim." So...essentially, this is how DL Transport operates: if damage to your assets is less than $2,500, you might as well kiss your money good-bye, because DL Transport is not going pay it. If you have a choice, do not use DL Transport. read more