I'm very disappointed with my experience. When I first booked the event, I specifically asked Shauntel if the Christmas tree lights could be turned off, as neither I nor anyone in my family or friends celebrate Christmas. She flatly refused, even though Max, the assistant, initially said they could work something out.
On the day of the event, I paid for the "dancing on the cloud" effect to simulate snow for my winter baby shower theme. However, no one contacted me to let me know it wasn't ready. The gathering started at 5 PM, and by 6:30 PM, I still hadn't received any updates. I finally decided to go to the venue myself, only to find the dry ice machine sitting at the entrance, unused. No one thought to notify me that they didn't have the dry ice.
To make matters worse, Max called me the day before the event asking about centerpieces and suggested using Christmas ornaments, completely disregarding my clear instructions that I wanted nothing to do with Christmas decor. My baby shower was on December 28th, 2024, and I don't think it was unreasonable to ask for the Christmas lights to be turned off or for the decorations to be neutral. We didn't mind the tree itself--it was the explicitly Christmas-themed elements that were the issue.
Now, on January 3rd, I've finally received a refund of $150 for the "dancing on the cloud" effect, but it doesn't include the taxes I paid. The effect I paid for was never delivered, and even if it had been, it only lasted an hour.
Additionally, they only allowed one hour for setup, which was insufficient. My gathering was from 5-9 PM, and I arrived at 6:30 PM to make a grand entrance with my husband and children. Unfortunately, the entrance was ruined because there was no snow effect as promised.
Overall, I paid $1,500 after taxes, and it was absolutely not worth it. Most of the decorations and winter theme came from my treat/cake table and the hot chocolate and fondant bar that I provided myself. The venue offered a limited winter-themed more so Christmas decorations, which I explicitly stated I didn't want. A lot of the winter decor came from myself (treat/cake table and fondant and hot chocolate bar). I would not recommend. read more