If you are looking for an agent who is there to help then you should keep looking. Nobody ever answers the phone. I have been unable to get assistance with making changes to my existing policy or to get quotes for a new policy. I had to resort to calling my ins carrier directly for assistance. They are required to call your agent first and if nobody answers they can assist you which occurred on both occasions. I laugh when I get emails asking to refer friends and family. I am an established customer and cannot get assistance when needed. I like my friends and family. Why would I refer them to someone who doesn't provide outstanding service? I will be changing agents asap. read more