Sorry to have bothered you... Hope it wasn't too much trouble pointing me to what I came in for! BTW: if you ask me to wear a mask in your store, might you do the same? Either that or don't sit near the register when I approach to pay! read more

Went to get the water tested, Clint acted like I was MAJORLY inconveniencing him... also he wore no mask although I wore one and the sign suggested it... I'll be heading back to Allstate where the people are ALWAYS polite and don't act like it's a big huge deal to do their job! read more

During this crazy COVID time, we were in search of an O ring for our pool filter. We tried our usual go to's first. I must say, neither answered the phone on our first go round. We decided to drive to one, and they did not have it in stock and were not able to contact the warehouse as it was closed. The other "big name" took the information and never called back. When we called again the next day, they said it would be two weeks to get it in. Another "big name" never answered their phone, asking we leave a message. Mind you, this was Memorial weekend. I know life is different, but really? Even online, there was at least a week to ship, not guaranteed. I called Discount on a whim after doing a search of pool stores near me. Not only did they have the O ring, it was the lowest price we had seen. I just wanted to be sure to let them know how much we appreciated finding what we needed. You will be our new pool store! read more

Went here with a friend and it's not the most welcoming environment. I had to go to the desk to get the employee's attn at the front and when she tested the pool water there was no print out... PH was high and chlorine was high - that doesn't even make sense. You're better off checking your pool's level with ur own kit or going somewhere else. I wasn't even the customer and noticed. My friend wasn't satisfied with the service too. Oh well. read more

Be very careful if you decide to use this company for any maintenance work on your pool. Make sure that their quote includes everything. Had the sand filter removed and they were going to charge me $100 to dispose of this. I told them I'd take care of that. The then said they "forgot" to include the $100 to remove the sand from the tank itself. Got nowhere talking to them so likely just going to find someone else to handle my pool needs. read more

We've used Discount Pool and Spas to open and close our pool a few times now with no problem. This year was an absolute train wreck though and we will not be using them again. I recommend you find a different vendor to open and close your pool. Aside from being overbooked (we'd have gladly paid more to have it done sooner), we waited til mid June to get the pool opened. When the guys showed up, they had every reason under the sun why they couldn't finish the job on that day. The only real concern that I couldn't convince them we not a problem was the skimmer was cracked. Since we agreed this was a legit issue, they left the job without completing it. They basically took the pool cover off and put chemicals in and that was it. We were told that they would be in touch about the skimmer being replaced and they would come out to install the skimmer and finish the pool opening. Over the course of the next week, we called them 3x. Each time being told "We'll call you tomorrow with an update" and receiving no return call. Finally today we were told that they don't carry the skimmer, we'll have to buy it from another store, they won't install it because they're to busy (shocker, I know) and they consider the pool no open and will be sending us a bill. You should only use this company if you're into shoddy workmanship, unfulfilled promises, paying for services you don't receive and enjoy having a company waste your time. If that's your thing, you'll love Discount Poo & Spa read more

They told me it will cost $440 to close my pool and spa. After finishing the job they send me an invoice charging me an extra $100 just because they reinstalled few anchors in the soft soil close to the pool, and which anyone could have done it in few minutes. read more

Let's lay out the facts: we buy ALL of our pool chemicals from Discount since we bought our house in 2014. In 2016 we need a few lines replaced: who do we quote first? You guessed it, Discount Pools. More facts, they under quote the job; not my problem. We hire them. They tear up my yard, and don't finish the job. Have to come back TWICE to suck plaster and shit from the bottom of my pool. Costing me money and energy to refill each time. Then have the audacity to try and bill me for the second time... Fuck off. You suck. Do the job you promised to do. Simple as that. We are going with B & B from now on until they fuck up too. Shame because we need any even bigger job done in 2017. Didn't make first cut Discount....don't get a shot at 2nd tryouts. read more

Used for many years. Service got progressively worse as the company got bigger, and collapsed when the father started a new store and left the Livonia store in charge of the son. Phone calls not returned. Appointments not kept. Final straw was when they closed my pool in the fall, and a month or two later, I had to tromp through the snow to recover the pool throughout the winter. When they opened the pool in the Spring, they tried to charge me for extra leaves in pool--and to add insult, they left all the leaves in my pool for me to clean up. I finally had it. The store is fine--has everything you need. But for god's sake, stay away from their service. Update 2017--I had paid this company a few thousand to replace my old pool heater. They replaced it with the "cadillac of pool heaters" (their words, which was a Pentair). Four years hence, it needs to be replaced. My new pool guy said the "cadillac" heater was installed incorrectly (though I will not replace it with a Pentair). I would ignore the recent 5 star generic ratings that lack detail. Pools are a pain in the butt. You don't need an incompetent "expert" making your problems worse. read more

Best pool store out there. Everyone who works there is fantastic.

Looking for handyman to come out and reinstall winter cover after it was installed incorrectly. Parts left out and not put away. Hoses left on pump. Just not happy with the incomplete job. read more

Where to begin...tech comes out to diagnose a leak in my hot tub. It's going to be a $500 fix. I agree to it. A week later the repair is complete. Tech says there is a minor leak that drips once per 30 seconds that he notices for a separate issue. Sounds like no big deal. When I fill the hot tub, the leak gushes out water. I call discount pool in the morning to let them know of my displeasure about this. No apology. Instead, the manager puts the tech on the phone to argue with me about why he wasn't able to tell how severe the leak would be. Wow, how's that for a lack of professionalism. There was no mention ahead do time about what this "extra repair" would cost. Now we are on the hook for an additional $125. Customer service is often lost in this day and age and unfortunately this business is no different. If given the option, I would recommend taking your business elsewhere. read more

After buying chlorine here for years and misc. items, i will not be back, left the house with two twenty dollar bills, bought two cases of chlorine, one skimmer net, sale totaled $40.25, sales women would not let the .25 cents slide, after putting the skimmer back a young man in back who was an employee offered me a quarter so i would not have to drive back. he was appreciated. Also the greeting from the saleswomen (brown hair, about thirty) was not good morning or ,hi, it was "last name" so she could enter the sale in the computer, i told i decline to give out personal info. however i did get a sarcastic "have a nice day" when i left. read more

These guys are great! They are super knowledgable and helped me with more than I expected. Definitely give them a call if you are considering a pool or spa or just nee supplies even repairs. read more

Best pool store hands down! staff has always been extremely helpful going above and beyond for us on more than one occasion. best staff best prices. read more