Owner was very polite and honest. Hard to find nowadays. He even delivered it same day. Highly…read morerecommended. You won't be disappointed. I saved thousands on the exact same model I was looking for.

Owner was very nice to chat with over the phone and helped me pick out exactly what I needed. Also…read morewas able to deliver the mattress to my address which was huge for me.

Hubby and I went in to get a new mattress.. Jack helps us out and I've never been so happy with my…read morepurchase before! He was very helpful and he broke down the differences in all the mattresses. Didn't know how much information you can get on mattresses. Lol we have Jack our price range. Not only did he stick to it, he got us everything we wanted for under what we wanted to pay! overall, I was very pleased with Jack. Thank you Jack Champion.

I just have to recommend this Mattress Firm store! I walked in and met Benjamin (awesome person to…read morework with!) and I wasn't sure what I wanted. He asked the right questions and while he showed me a few great selections I eventually settled on a Sealy bed. The bed was PERFECT! It is firm but soft on top, the perfect combination. Benjamin was patient, listened to all my concerns and was just a professional all the way around. I also called the store to push up my delivery date due to a schedule change and they accommodated me easily. I'm not sure how Mattress Firm recruits their salespeople but even the gentleman I spoke to in hopes of rescheduling my delivery was absolutely wonderful! They bring in the best people and it shows:)

We had a great experience with Ron selecting a king Tempur pedic mattress and base - no pressure,…read morevery informative, gave us plenty of his time. Unfortunately we could never get the mattress. American Mattress as a company could never give us an accurate delivery date. After 3 plus weeks without a mattress or delivery date, we bought the same mattress from the Tempur Pedic store in Oakbrook and it was delivered within 5 days. Tried to buy local!!!!!!

This is my 5 mattress at this location within last 3 years. Never have I had an issue until this…read moreyear until there was a production issue. Worked with Rohan at the store and he went out of his way to communicate getting me a mattress when I needed it. Good customer service.

This deserves no stars !!!! I've been dealing with this Store since August 2025, trying to have…read morethem help me with the warranty that I purchased on my furniture. They have no regard for their customer. They can care less. They basically just took the money for the warranty and allow the warranty company to treat me unfairly and with disrespect. I will make sure that anyone I know does not purchase furniture from your store. The communication is horrible. They don't answer their phone when you call they disregard phone calls. It's horrible situation at that store. Don't go to this store go somewhere save yourself time and money by not wasting your time at this location. Horrible, horrible horrible. In corporate on top of it is even disappointing as well at a time when people should be kind to people didn't happen such a disgrace!!!!

My partner and I went to a Value City the other week to look at a couch we'd previously looked at…read morein another location. We honestly didn't feel like we needed help, but Barbara ensured that she was "available" without being pushy, which turned out to be exactly what we needed. Her customer service was great, she had answers for all of our questions, and admittedly, I would have never purchased the 4-Year Protection Plan if she didn't explain it to me so well; felt like a win-win to get that same amount back as a store-credit at the 4-year mark.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.