Stopped in to get Lottery tickets…read more Really chill shop with a cool dude who was just sitting in a chair literally chilling. Honest with my winning tickets and super easy to cash in my winnings here and also buy more tickets.

Bad service very rude prices change every day I bought a chocolate bar that was two months expiredread more

Very nice setup! Quick and easy to both park and go in and buy. Inside was very very nice and the…read morepeople very friendly and helpful.

Everybody have to check receipt before leave the store!!!!…read more Bc I didn't check until home. I was excited to shop here because they were advertising a 30% off promotion on July 4. I understand that some products (such as beverages) may have been excluded from the sale. Nice set up and fast service. Staffs are nice But I don't want to leave negative review, but I'm disappointed with how this issue has been handled. I visited during the 30% off promotion and spent nearly $400. I know some items, like drinks, may not have been eligible for the promotion, and that's completely understandable. That why I asked the staff who helped us to make sure and she checked on the computer and said yes Kiva is 30% that why I order a lot but she didn't say only 1 or what the policy when I said wow I want more when it's 30% off, good deal! She should say something. However, I bought five Kiva Sea Salt Caramel Milk Chocolate Bites, and my receipt appears to show that only one of them received the discount instead of all of the eligible items. Also another 2 cookies and cream that only 1 eligible. So I reached out through the company's online contact form, explained the issue, and waited for the reply. It's now been over a week, and I haven't received any reply at all. Even if the discount was applied correctly, I expected someone to at least respond and explain it. I hope the store improves its customer service and communication. At this point, I'm just looking for someone to review my receipt and explain what happened.

Very nice selection of products and good prices compared to the rest of the smoke shops. Owner us…read morevery nice as well.

The best smoke shop around. Great customer service and…read moreamazing prices. Literally if you go anywhere else you are doing yourself a disservice Even during this pandemic The Twilight Zone is looking out for their loyal customers and providing quality products and service! 12/10 would recommend

This place is my go-to spot, it's nothing fancy but the dude who works there is the friendliest…read moredude. At one point they had a frequent customer every 5th purchase free program, I hope they bring that back. The hours are great for getting out of the bar, and they usually have anything you need, or will get it for you next time. Excellent spot!

Lack of selection and prices keeps going up and up and up each time I pass by here. Service is ok…read moreand what's up with the guard dog ? I guess San Mateo turned ghetto ? Hmmm

First off, I was greeted by a really nice man (usually I have found smoke shop owners to be rather…read moregrumpy so that was a pleasant surprise). Then I discover this store has all your one stop needs: from gum, to toys, to hookah pipes, raw wraps, tobacco and much more! Fairly priced as well, especially considering San Francisco's expensive standard. Very unique toys as well, great place to come buy more personalized gifts for your best friend or lover in your life! :) Definitely recommend!

It used to have great owners. All I k ow is that there newer young employee has a real bad attitude…read more If he does not want to be there he should not. He takes no sense of responsibility and is down right rude. I will not shop there anymore. I dont spend mo ey were people don't answer simple questions and are condescending.

Got a defective vape and had it for only 8 days and it wouldn't charge straight from the box so I…read morethought the battery was full so I used it for like 4 hrs and then it started to blink and it also would not fire off I played around with the coil and it fired up for 5 min and then it worked so I called and let them know at the store that it started to work but later in the day I tried it and same thing w blinking lights and not charging As myself a Business owner and In my line of work if I sell something to someone I back it up by a 90 day warranty ..and even then I take care of my clients until they are good I could never imagine selling something defective and less than 10 days old. And offer some credit ! I would replace it ! Period . or offer a refund Sucks I lost $70 Was offered some credit if I bought a more expensive unit ...But that's not what I want , if you don't have the same one to offer me than a refund would have been appropriate

Big shout out to Ahmer, Saif and Dash for seeing a boy through tonight right before closing…read more Aloe Mango Melon Ice Flum Float hit the spot! All the cats here are beautiful humans including Lenny, Lynne, Ali, Mo and BG.

After a flight cancellation, going home after week of work here, and forced stay til early the next…read moreday and trying to unwind - I found this service to be a oasis. Professional, kind, within an hour.

Great service. Super friendly and helpful. Was a loyal customer for a period, am giving up the…read morereefer but want to shoutout this business for being easy to use and so friendly. Thanks y'all!

Very nice smoke shop the guy at the counter was very nice and very cute wanted to get his number…read morebut didn't know would definitely recommend have great products

30 years of my business! Love this shop just gets better every time!!! they always give the best…read moreprice and up to date items very personable and sincere! So many items take an hour to look thru all the supplies are very large assortment of goodies!