I have just been let down at the last minute by this removal company, Direct Moves of Sawbridgeworth (not hatfield!)
I chose this company as a good friend recommended them.
I feel like people should be aware of this appalling behaviour and the sheer lack of respect shown.
We are moving on the 27th July and everything was in place for this date.
The lady from this company called me to say someone else has exchanged and wants my place.
I was going to lose this slot unless i could pay in full within half an hour.
I told her it wasn't a problem and I would be around with her cash and the signed contact.
She called me 10 minutes later to say that she wasn't going to move me and had decided on the safer option of the other client, I begged her and said i would pay the whole amount and if the date changed I would pay the full amount again, so she would lose nothing.
However, she already decided to take the other client and was not budging on her decision. She had now left me with no removal company when we are due to move next week, which is very upsetting and a terrible way to conduct business I think.
I do not believe that this company are good enough to hold a BAR standards for removal if they conduct their business in this way. I have not lost anything financially but she has caused 3 hours of tears this morning and I am still without a removal company. read more