Direct Auto Insurance is perceived as dishonest by some customers. I have been with them for over a year and recently received a better offer from another insurer. I had just entered a renewed policy with them, making an initial payment of $155. On the same day, I received a more competitive quote from my group auto insurance at work and attempted to cancel with Direct Auto. To my surprise, I was only eligible for a $6 refund for the one week I was covered. They do not disclose the amount of their cancellation fee or what they refer to as "short rate provisions contained in our manuals" upfront, nor when you decide to cancel. I feel as if I lost $149. I have resolved to never purchase any insurance from them again and intend to persuade others to steer clear of this company. They engage in practices that could be considered unscrupulous and should be held accountable. read more