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Update on my previous review: this company finally shipped my package last week after not responding to atleast 5 of emails and numerous calls since March. I gave this company more than enough time to provide and update but they never responded. This was the response after I left my review. Stay away from them!

Terrible customer service.

Emailed them twice asking about estimated ship date for a vinyl I ordered. Instead of responding with an update, the owner called my cell phone and left multiple condescending and rude voicemails, calling me a "f***ing a**hole". Then after I left a 1 star review he sends this email (see pic). Luckily I was easily able to find the album elsewhere that provided an estimated ship date without issue. Obviously this business is incompetent when it comes to customer service. I'd suggest spending your money somewhere else that actually appreciates their paying customers.

Murph M.

Long story. Please read if a vinyl lover! Ordered a first press of tash sultana because price was best I could find and few options were remaining. 5 days later I had to contact the company (allen fox... owner) responded that the album was out of stock and i should take a downgraded version because they were going fast but it was going to cost the same. I reluctantly agreed. Had to reach out 4 days later because I had recieved no notification of shipping. He emailed saying I was being impatient and irrational. I had missed my opportunity for the first press because of him. I asked for refund. He replied with vulgar unprofessional emails asking if I wanted to kill his dog and perform sexual acts on him. This guy is a joke! He told me that he was so influential that I would never be able to buy vinyl online again. His emails were full of vulgarity and unpleasantness. This is the worst online shopping experience I have ever had. Still waiting for my refund to show on my card. Contacting credit company soon to dispute the charge. STAY AWAY FROM DIRECT AUDIO!!! The email talking about dropping a pallet was meant for another customer who wasnt happy with his services.

I recently ordered a very hard to find Pro-Ject Beatles Yellow Submarine turntable from Direct Audio. Many of the other online and brick and mortar stereo stores displayed the item as sold out, and others had them at really exhorbitant prices. Direct Audio sold the item at a fair price, and their communication is the best I've ever received from any retailer. Allen Fox continually kept me in the loop with when the item would be shipped, and with follow up when it was received. As far as the item is concerned, it was easy to set up. My phono connector was very high quality, but alas, too short for my use. I plan on switching it to my former Pro-Ject turntable, that I'm giving to my 14 year old. The Sonar cartridge is a lot heavier that I'm use to, but the sound quality is excellent. The slipmat for the platter is really low quality, but the Beatles offer enough assortment of slipmats that I could change them every day of the week. All in all, a really nice transaction and item. I attached a stock item for those interested. Thanks for the great job!

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2 years ago

They basically took my money and ran. Looks like they are out of business now. Obviously don't send them any money

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