I purchased a 30" Revillision fireplace insert that was delivered to my address in Oct, 2020. Upon connecting the unit, the fireplace failed to maintain heat. I contacted Dimplex (which at the time, I did not know was based in Canada), to file a warranty claim, and they shipped a control switch to my address. They ordered service on the unit to replace the part and have the unit operate as normal. The service tech came down from Minneapolis (which is a 4 hour drive from where I live). The tech worked on the fireplace for nearly two hours and still couldn't get the unit to work correctly. At the time I made initial contact with Dimplex, I was told that they would have the unit operating properly by the holidays. I contacted Dimplex to let them know, and offered the option to replace the unit entirely. They were out of stock on the unit in their warehouse, so a manufacturing ordered was sent...from China. Five months after accepting the original unit, my replacement is scheduled to be received by the end of the week that I'm writing this review. I've been told that the existing unit can be discarded (which is odd, since the we purchased the unit at $1200 US, and that was at a discount from a 3rd party retailer). I'm giving two stars as the fireplace lighting is beautiful and very realistic for an electric fireplace. The specialist I've worked with has overall been helpful, although anticipated receipt dates for the unit were continually pushed back. The main complaint I have is that Dimplex did not anticipate inventory concerns, which has placed me at a nearly 6-month delay to receive a unit that operates properly. It would be nice if their product was manufactured in North America. read more