I just got our car back from BCR COLLISION today. It looks like new. Brian Ream is very nice and so…read moretalented. He makes you very comfortable as you go through the insurance claim process. I highly recommend BCR for your body shop needs. He is a great local asset.

I highly recommend BCR collision center. Bryan provided quick and courteous service to me and…read moreallowed me to get back on the road and continue my trip safely. I cannot thank Bryan enough for the help he provided me. Thank you.

First class work. Kenny will take care of you. He knows his stuff because he's been doing this for…read moredecades. You can trust him.

I love this body shop! Kenneth takes care of my explorer as if it were his. It's family run and…read morethat really makes a difference!

I damaged the bodywork on my car due to a storm drain. I was highly recommended to go to Caliber…read moreand when I picked up my car on September 16, 2024 all the damage was not only excellently repaired but the appearance of my car far exceeded my expectation. It appeared that Caliber had also removed almost every mark on my car and restored the bodywork to look like new again. I am so delighted and highly recommend them.

From the owner: Caliber Collision didn't become the nation's largest collision repair provider by accident…read more Recognized as one of Forbes' 2026 Best Large Employers, our team of highly skilled certified technicians and state-of-the-art equipment are committed to providing excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty, flexible payment options, and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you've made the right choice, and the first step toward Restoring the Rhythm of Your Life®.

Not be too busy to give a estimate. No problem though, after reading the reviews about the…read moreincompetence and lack of quality work, I'm happy to go elsewhere

Unfortunately, someone backed into my car in a parking lot in September 2024. We soon realized they…read moredid not have adequate insurance, so they offered to pay out of pocket to fix my car. I got 3 estimates and talked with the person who hit me, and we went with the estimate that was in the middle on costs. I learned very quickly that I chose wrong. The person who hit me went and paid the deposit, Crash Champions then ordered the parts, and we scheduled the repairs. When I dropped off the car the receptionist had me sign the necessary paperwork and while I was waiting to finish this process, she proceeded to take a call from a customer and put the call on speaker while I was at the desk and another gentleman was in the waiting room. After the call was completed, she, another employee and manager proceeded to holler back in forth about who was accessing my work order. After that, I was done, and I left. Work was completed in a timely manner, and I was kept informed about the process through the link I was texted, that part was great. They contacted me to let me know my car was completed and gave me my total. The total was higher than the quote and when I checked the car in for repairs, I signed a contract stating they would seek my approval for costs before completing repairs, which they never did. I learned quickly why they were so aggressively pushy about me claiming this on my insurance. We were able to negotiate the price down but when we picked up my car, they did not even repair it fully. They did offer to repair it for an additional cost, even though they quoted the car after looking at it and taking pictures. The repair that was missing was where the brunt of the damage was, as well as the most expensive repair work being completed (front grille sensor bar). We tried filling out an internal survey and dealing with the territory manager to correct this situation but we're unsuccessful. I hope this review will save someone from the nightmare I went through with my car that was less than a year old. Repairs totaled at over $4k. There are others problems that occurred as well but these are the main issues. I would highly recommend going anywhere but here.

Phil did our several Thousand Dollar Body Repair on our 2014 Dodge Mega cab dodge Ram truck…read more Hes work was flawless in returning our truck to like new condition in short order.....paying meticulous attention to every detail. Management and some of the front office of that shop was quite a different experiance...... The manager was cantankerous at times.....he originally quoted a repairs could take a month. After thinking about that we called to ask why so long.....the manager said that they werent going to make us happy and we should come pick up the truck.....huh?????....... Finally he got back to the length of time for the repair.....and said would probable be only 10days.

Very professional took my car in on a Friday and Monday they had it ready. I would definitely use…read morethem again

I would like to say I am so thoroughly impressed with the service I received here…read more The service was friendly and thorough. Everyone I spoke to was knowledgeable and patient with my questions regarding my repairs. I know I'm not the only one who doesn't know much about cars and sometimes it feels embarrassing to ask what's going on or worried that you'll be taken advantage of but I never felt on ounce of shallow character from here. I brought my car in and not clean at all.... It's is by no means anyone's job to clean it but when I got my car back it was fixed to perfection and to my surprise it was completely cleaned out, vacuumed out all the dog hair and I'm sure cleaned out some trash. I was speechless. Like I said, not expected at all and kinda rude on my part to leave it with them dirty but very VERY kind of them to go the extra mile for me. And my car looks amazing. Thank you guys! I'll be referring you to everyone. -2016 Jetta passenger doors replacement

Very satisfied with the service! I took my car here after a minor accident. Great customer service,…read moreCommunication was great, and simple process. HOWEVER.. Joe Hudson and Calliber here in Foley were rude. No customer service at all. The front desk ladies need some coaching and developing in customer service 101!!!

Very professional... Excellent service and knowledge of…read moreaccessories and installation. We had bed lined sprayed, wheel wells coated. Very well done with a lifetime guarantee. Appointments made and were exact on cost and time it took to install. Definitely recommend and we will return.

Adam and his Team of professionals are the best around. They have helped our company grow its fleet…read moreof work trucks by installing work style camper shells, ladder racks, and bed slide outs. The build out/installs were quick, and the pricing was competitive with the local market. If you are looking for custom truck work to be completed in a professional and timely manner in South Baldwin County, look no further. RJ-C/Sharpe Company Orange Beach, AL

I would have rated this place zero stars. My experience with this company was horrible. Poor…read morequality of work. Poor customer service. I don't recommend anyone to use this place of business.

My hood on my car flew up and hit my windshield. My car had some prior damage, all in the same area…read moreas where the recent damage was done. I bought it as is (2011 Prius Hatchback). I had my car towed to this place because it's what my insurance company said would be good (StateFarm). I have the tow guy leave my keys in the drop box since it's late and left a message on their phone. I then came in when they had finished my estimate. My original estimate that I was told was well under what my insurance company was willing to pay. I saw the papers they handed with the estimate. I was then told that my insurance company wouldn't cover it and to wait to call my insurance for another few days. I didn't wait, I called them as soon as I left. After looking over the estimate StateFarm told me they would fix it no problem but they needed to call Joe Hudson's first and check with them. After that call I'm told there is almost 2,000 worth of hidden damages I was never told about. Keep in mind this was not even thirty minutes after I left the shop. I then had to total out my car because I don't have the money to get it towed to another estimate place and StateFarm refused to pay for it. StateFarm paid all but $60 of my loan from my car and Joe Hudson's I'm assuming got to take my car. They cheated me out and now I have to share a car with my fiancé which is insanely inconvenient and has made me not have as many hours resulting in me not being able to save for a new car. So thanks so much to the asshole that tacked on hidden damages that I was not told of until my insurance company calls!

This was one of the worst experiences I've ever had. I never leave negative reviews but I would…read morelike to warn others so they don't have similar a similar experience. Those needing repairs beware!! I needed a dent repair for my car, I had about 6 days to get it done. As I was leaving to go out of town for several weeks. I let Richard know about my tight timeframe and reiterated over and over that it was okay if he could not get it done in that amount of time, and I could come back in a few weeks. I wanted it to be done correctly. He insured me that he could get it done in that time frame. When I dropped my vehicle off he told me it should be a quick/simple dent repair + paint touch up and quoted me $500. He told me that if anything (price/manor in which he would be able to get the dent out) changed while he was starting on the car, he would reach back out before moving forward with the work. I do not hear from him all week, so I assumed that all went well and there would be no changes from what he originally told me. That day that I am supposed to pick up my vehicle rolls around and I still have not heard from him. I reached out and asked him if my car was complete and he told me I would need to pick it up the following morning (the day that I was leaving to go out of town). Feeling uncomfortable, I replied asking him what was left to be done on the car and if the paint was not done to please not complete that part, as I knew it would not have enough time to dry. He ignored my questions and said that I could pick it up early the following morning. When I go to pick up my vehicle the next morning he was still working on the car, and then tells me that he had to take parts of my car apart to repair the dent. This is something I specifically asked him not to do. He then tells me that it will be $800 instead of the $500. I refused to pay anything more than the $500, as he had previously told me he would be reaching back out if there were any increases to the price or change to him method. He asked me to look over my car, it was dusty from the work and sitting in his shop so I did not notice anything immediately. Once I brought the car home and cleaned it off, there were several things needing fixed. Paint residue on my windshield, unfinished paint work, and multiple scratches on my windshield. I have asked for a refund, as all of things will now cost me more than what I paid him for this work, but Richard has ignored my texts and refusing to refund me for his mistakes. I now know that he waited until the last minute to get started on the work, had to rush, which created several mistakes in the process.

DO NOT USE EXPRESS AUTO HAIL REPAIR IN FOLEY, AL. The insurance company estimated the body repair…read moreto our vehicle would take a week. It took over 3 months! He had every excuse in the book. The end result was a wavy bondo repair, wrinkled paint in two 2 square inch spots, a visible mismatch of color, and paint dust everywhere!

Quick response and helped with my vehicle! Recommend and will use again in the future.read more

Had a battery issue. Dillon responded and fixed our problem fast. Truly he is very knowledgeable…read more We definitely will not hesitate to-call him again!