They were the first to respond to my request. They were very nice, didn't have the battery in…read morestock, but they called me when it arrived. They installed it for me in about 5 minutes and I was on my way.

A plus service in EVERY way. I called asking about fixing my daughters phone, and the guy was…read moreprofessional and polite as well as informative. He gave me an estimate and suggested I come in so they could see exactly what was wrong. It took 20min to fix the phone which is awesome, and there was water damage which he also dried out for us before fixing the screen. I will definitely use them again and I highly recommend them for any and all tech issues. Thank you

first I would like to say me and my man went in there to get him another phone the guy by the last…read morename Williams was very unprofessional and nosey I feel very offended that we went in the store to handle business about a phone but instead he's aasking to many personal questions like he knew us our whole lives like what school you went to? yall look like cousins dude was very out of line and not perfessional at all I don't know what made him ask questions that was none of his business when you working for someone your job is to stay on topic not ask questions I wanted to go in on his ass but I just didn't because I was trying to process the questions Williams was asking plus my man a full police officer so I didn't wanted to step out of line in the store I think he actually should be fired i can only imagine how he talks to his employees AT&T is a business stay PERFESSIONAL NOT NOSEY directly about WILLIAMS MIND YOUR BUSINESS THAT PAYS YOU

Someone answered my call and said that he'll put me on hold for awhile but i waited and was on…read morehold for an hour and twelve minutes They could've just told me they are not available and i don't wanna hang up because it's hard to get a hold of someone but the amount of time i waited is way too much and made me give up How about they put themselves in our shoes and see how it feels? Don't want to give bad review but it's depressing. I hope whoever is in charge of the store addresses the issue 0 rating for this location I can't even post it if i don't select a star but sorry it's zero

Never Never will i step foot in this store, everyone is lazy and wont help you they just walk…read morearound with a tablet in hand and they have no experience with anything else. customer of verizon in all 8 states ive live in, now here in Albany Georgia

Standing here asking for my bill so I can PAY Verizon. They said they don't give bills in the…read morestore. Lol. What? Why? So dumb. Worst customer service ever.

zero accountability when they mess up. I recently had them repair my phone and a few weeks later my…read moreentire screen fell off cause it to rip the thin data strip on the inside of the phone. they refused to fix it and put the blame on me. they kept reminding me that I'm poor bec I ant afford an upgraded phone and because I couldn't afford to fix my screen at the time. i explained that I'm homeless at the moment and need my phone for important phone calls but that didn't matter to that ruthless management

I have visited the PhoneHub location on Westover Road several times for different things. I was in…read morethere yesterday to have my screen protector replaced...in and out within minutes. The staff is ALWAYS pleasant, helpful, and my issue is resolved in a timely manner.

On January 06, 2026 I visited the T-Mobile store located at 2707 Dawson Road in Albany Georgia…read more I'm a 78 year old retired white female that has had an existing customer account with T-Mobile for 9 year. I was approached by a T-Mobile employee Mo and explained that I had an existing account and that I was looking for a new plan with a new IPhone 17 since my personal phone was an IPhone 11 which I placed on the counter in front of the employee. As soon as I told her that I had an existing account her demeanor and her tone of voice totally changed towards me. She told me that I needed to dial 611 and they would take care of my request. I asked if she was refusing to help me and she walked away and went into a room at the back of the store. Several minutes later she came back and she told me that she had spoken with her store manager who agreed with her answer to my request. Again I asked if she was refusing to help me ? Glaring at me, she picked up my phone and proceeded to add T-Mobile Life App without asking for my permission to add this app!!! I asked what she was doing to my phone and she told me that when I got home to dial 611 and they could answer my questions and they could help me. She set my phone down on the counter and walked away. I don't understand rudeness, disrespect and disregard to a customer walking into a T-Mobile corporate store, simply asking for assistance for and an upgrade. I believe that when you walk into a store that the employees and the managers are there to answer questions and be helpful to new or existing customers in any way that they can. Did she not want to help me because I was an existing customer account and she would not make a bigger commission. Please explain why I should have to go home and call 611 when I'm standing in a T-Mobile store. I have recieved helped in other T-Mobile stores in Florida and Ohio and never had this problem in the past.

Customer Service Representative Mr. Christopher Cole is always extremely helpful at any time that…read moreI've entered the Dawson Road location, here in Albany, GA. He is always very professional in his demeanor and takes his time to address any questions or concerns that I may have, now or in the future!!!! He even was nice enough to give me his personal "Business card," and told me to feel free to call anytime that the store is open with my concerns; He is to be "Truly Commended," because he has been a wonderful Blessing to me, my family and many others. We sincerely Pray that God will continue to bless him, his family and the entire T-Mobile staff at the Dawson Road location here in Albany, GA. "God bless all of you, especially Mr. Christopher Cole !!! Thanks a million," Mr. & Mrs. Tommy C. Sutton, Leesburg, GA.