I've been going to Dr. Digiorgi for quite a few years now. It wasn't until my last two appointments that I started to see a lack of interest in customer service and keeping patients happy.
Last Tuesday I had my annual checkup scheduled for 11am. Shortly after 11am I was called back to get my blood pressure and weight taken. I was then placed in a second waiting area for another twenty minutes or so--thankfully there was another woman sitting there I could talk to. Eventually I was led into my room. And then I was left there. For at least another 25 minutes.
I don't know about everyone else, but when someone is over an hour late for a scheduled appointment, I get irritated. And what really irked me was the fact that Dr. Digiorgi wasn't even apologetic when she came in. She simply retorted that I should always expect a gynecologist appointment to take a minimum of two to three hours out of my day. Seriously? That's absurd! She's not a cable company--unless she'd prefer to be compared to Comcast, which I will gladly do.
Well excuse me, but her time is not more valuable than mine. I'm sure if I were late to my appointment, they would make me reschedule. Whatever happened to doctors being respectful of other people's time? Is it just in Florida? When I lived in the Arlington, VA area this rarely (if ever) happened. If someone is running well over an hour behind, the office should be notifying patients when they sign in. Guess who had to miss a meeting due to the lackadaisical actions of her gynecologist?
Needless to say, I will NOT be returning to Dr. Digiorgi's office. read more