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    Diana Serrano

    5.0 (1 review)

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    1 year ago

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    John Orlando, Attorney

    John Orlando, Attorney

    (2 reviews)

    Dyker Heights, Bensonhurst

    This is a horrible lawyer who will take your money, over bill you, ignore you once he has your…read moremoney just like the other reviewer stated here. He's extremely nasty to the client, he's abusive and he yelled and screamed at the top of his lungs to a elderly woman over the phone. He was nasty to everyone involved and now has filed a suit in small claims court for money he claims is owed to him. He hardly did anything for the case except run up the bills, not one thing the client requested of him AND PAID HIM FOR was done. Stay away from this lawyer. He shouldn't be allowed to practice law.

    So I had some family court issues I had to contend with. I hired John Orlando on the recommendation…read moreof a friend. I contacted him via email and he called me back on the phone a day later. We spoke about my legal issue. He quoted me a price of $350 per court appearance. I agreed and dropped him off the paperwork and the $350 in cash at his office. From that point on, he gave me the impression he could not be bothered. He only called me from restricted numbers he never called when. He said he would. He didnt even bother contcting the opposing attorney. And then the day of the court appearance, he was a no show. He called me last minute and and said "he couldn't make it bc he was "dealing with an emergency" and basically hung me out to dry. He had some other attorney "cover" for him, but this attorney had no idea what was going on, and I wound up being pressured into taking a terrible settlement. If anyone is reading this while looking for attorney, my honest opinion of this attorney, based on my personal experience with him, is that he is dishonest and disingenuous and I would strongly suggest that you do not give this guy a dime of your money. After everything was said and done, I called him to tell him how disappointed I was in how he handled everything and how much I regretted hiring him and based on principle and the fact he flaked out on the court appearance, I felt I deserved my money back. At that point he became extremely hostile and started talking to me like he was some sort of mafia gangster. I offered to meet him in person, but he declined and hung up on me and blocked me. Dont even bother with this hack. Run, and dont look back.

    Connors & Sullivan, Attorneys at Law

    Connors & Sullivan, Attorneys at Law

    (34 reviews)

    Bay Ridge

    We used this law firm to get advice on my husband's mother's estate planning that was done by…read moreanother law firm and to purchase a co-op in NYC. Everyone there (paralegals, receptionist and lawyers) were diligent and professional and put us very much at ease. Great results for both situations and we will be using them in the near future for our own estate planning. Our lawyer, William O'Connor was a particular standout for his assistance.

    This is, without exaggeration, the most highly unprofessional and emotionally vacant law firm I…read morehave ever dealt with. From the very beginning, everything appeared pleasant enough--smiles, polite tones, reassurances. But once they had secured their fees, the entire demeanor shifted. The courtesy evaporated. What followed was a pattern of condescension, deflection, and outright indifference that never improved. My experience with this firm spans multiple years, not a single isolated incident. I first encountered this behavior over three years ago. Today, due to circumstances beyond my control, I had no choice but to contact them again--and the experience was identical. This is not a fluke, not bad timing, and not a rough period. This is simply how they operate. Simple, basic requests--such as asking for a routine email to be sent--were treated as though they were unreasonable impositions. Communication was strained at every turn. Phone calls were passed from person to person with no accountability. Everyone was a "messenger," no one was responsible, and nothing was ever actually resolved. They are absolute masters at passing the buck. What is most alarming is that this behavior was not limited to one bad employee. Every single person we interacted with behaved this way. It feels systemic, almost institutional--like apathy, deflection, and quiet hostility are part of their training. Their tone consistently bordered on contempt. Every word, every exchange felt tense, defensive, and unnecessarily adversarial, as though clients were an inconvenience rather than the reason the firm exists. Dealing with this firm over time is emotionally exhausting. You begin to brace yourself before every interaction, knowing it will be tense, unhelpful, and draining. You are subtly made to feel as though asking for assistance--while paying for their services--is somehow unreasonable. The cumulative effect is frustration, helplessness, and emotional fatigue, especially when you are already navigating grief and loss. There was no sense of guidance, advocacy, or professionalism--only a cold, lackadaisical attitude that at times felt almost masochistic in how much friction they seemed determined to inject into even the smallest interactions. At no point did we feel supported, advised, or respected. Most disturbing of all was their complete and total lack of empathy. This firm handled an estate during a period of profound emotional vulnerability. One would expect, at minimum, a baseline of human decency. Instead, beneficiaries were treated as obstacles. There was no compassion, no patience, and no acknowledgment of the emotional weight of the situation--just irritation, detachment, and an air of "not our problem." Repeated attempts to resolve basic matters were met with thinly veiled annoyance. There was no concern for outcomes, no sense that they cared how their actions--or inaction--affected real people. The experience left us feeling dismissed, disrespected, and completely worn down. These are exactly the kinds of lawyers who give the profession a bad name. Cold, dismissive, unresponsive, and utterly devoid of accountability. I am writing this so others do not make the same mistake.

    Diana Serrano - lawyers - Updated May 2026

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