Got a ticket at the Safeway lot on Bernard Ave in Kelowna while I was literally inside Safeway buying groceries. Submitted my receipt as proof, appeal denied. Their response was a copy-paste about "private property rules." Zero human judgment, zero customer service. read more

I was parking in pindi dhaba restaurant parking 10252 city park way the guy give me ticket at public parking even I ask in restaurant about parking these parking only for pindi dhaba 12475547 tickets please remove that please and thank you read more

Diamond Parking - See with in 4 mint - Parking Near Me - Vancouver, British Columbia

This company is a stalker and scammer. my husband didn't notice the signs in a parking lot near a Tim Hortons and other stores. He's disabled and can't walk far and there was no street parking. He was picking up some soup in the Chinese restaurant right there which took what 5 minutes. They actually drove to our house and put the ticket on our car in our driveway. $86 which I think is a travesty on a pensioner I heard they pay someone to sit in their car all day to write tickets. read more

Their enforcement ticketing is a fraud. I parked at Wendy's to buy my breakfast and never left the premises and was ticketed for walking off to other property which I never did. Fortunately I kept my receipt. Also their reply to my appeal was giving me the benefit of the doubt, rather than a sincere apology! It sucks, sucks sucks... read more

Absolutely disappointing experience. I parked at Fresh St. Market and later received a parking notice accusing me of "walking off" the property -- even though no ticket was ever left on my car at the time. When I contacted them, they asked me to provide a receipt to prove I shopped there. Why should I be forced to buy something just to avoid a fine? What if I didn't find what I needed or simply chose not to purchase anything? The fact that you're guilty unless you have a receipt is ridiculous and unfair. So according to their logic, browsing or entering a store without buying = violation. Disgusting policy and terrible customer treatment. I won't be coming back -- and I'll be warning others too. read more

Went to the liquor store and parked at the parking lot. Was back at the allotted half hour and got a ticket saying unauthorized parking when the sign there clearly said for the customers of liquor store. Trying to dispute the ticket. I have no idea why they ticketed me and people in the liquor store said they aren't responsible for how attendants ticket. read more

There shouldn't be a star option for this company. They seem write tickets as their hobbies. Unreal, made up reasons for receiving tickets after parking 5 min., 10 mins. All the staff including property managers don't have the sense of listening, understanding or trying to address the issues with appropriate manners instead of being bullying or threatening. My experience was with this company felt like if I was dealing with a Mafia. read more

At the Toys r us Diamond Parking lot. 50min left to store closing. App clip scan code failed to verify my Apple Pay. Paybyphone 1hr=$3.80. 30min=$3.80. 10min=$3.80. Uh...just feels like extortion. I don't blame paybyphone because it works just fine everywhere else. Something funky going on with Diamond, and going by the plethora of 1 star reviews... Have no idea how this company stays in business. read more

If I could give a negative star then I would. Do not park in their parking lots with a Budget rental vehicles. I got a wrongful ticket on my rental vehicle even when I did the right things and followed the rules. I believe that Diamond is incentivized to target rentals because the ticket just gets charged to Budget. Then Budget pays the ticket and charges your card. I tried to dispute the wrongful ticket and was told I could not because it was already paid by Budget. Budget said they would only agree to reverse the charges if I got proof that I successfully disputed the ticket with Diamond. But Diamond wont let me because its paid by Budget. So I am catch in a catch22 loop hole nightmare that I did not cause and am a victim of. I also believe that they target rentals not only for this loop hole pay out but because those of us that rent a vehicle usually are not from the area that we are renting the vehicle from. So not only are we stuck in these nightmare but its also harder for us to defend ourselves due to our lack of knowledge of the area that we are parking in. I wonder if this is an issue with most car rental vehicles and parking companies. To inflict insult to injury, the Diamond "customer service" is anything but a customer service department. The two women were rude to me every step of the way. I was in no way rude or abrasive with them at the start. Both women were rule and condescending, demeaning, insulting and tried to gas light me from the get-go. Its seems to me that this "customer service" department is only there for show and to try to crush and gas-light people into accepting their exploitative tickets and abuse. I was even told that I " had no rights here"," Even if he was wrong to ticket you- we are still are not reversing the charges and there's nothing you can do about it." , " you must be an idiot or blind" " are you stupid or something" and being called "little girl" and "Honey" and "Sweetie" and " Hun". They are simply deplorable humans and company to deal with. I've already officially complained to the better business bureau and will be trying to dispute the charge to Mastercard. and I'm also considering going to the media about this. No person should be treated as I have ever by any company. read more

Worst experience ever. No grace period. They have someone with some type of scamming technology who will issue a $90 ticket AS SOON as your ticket expires. The appeal process is a joke. The whole company is ... read more

Ticketed me for parking "incorrectly" in a lot where the lines were so faded you could not even make out where the parking stalls were. I parked in alignment with other cars in the lot, who were actually covering the few faded lines that were there so would never have seen them when I parked anyway. I was not blocking anyone, and was actually in a parking spot, just not within the "lines" that were hardly there. SCAM. After reading all the reviews here, I am not even going to bother to try and call in and explain that you can't ticket someone where there are ZERO signs about how and where to park nor painted lines for stalls that are impossible to see. Come after me if you want, you have no way of getting $$ out of me! read more

Scammers, created 2 lots for the same place, Lot 154 & 178 in Calgary. When I paid for the lot 154, they issued ticket with lot 178. Scammers read more

all customer service at DP is pathetic - NOT HAPPENING! I sent VALID customer service questions regarding the ticket I got and was advised to "Just Pay" - Excuse me! I have received threatening letters, or else - but not a proper customer service response has been received by myself. I called to enquire as to when I might receive a proper response from someone actually reading my query sent via email: well that is where the fun started: Rebecca - who answered the call stated my emails were never received - advised her I have the stock standard response from DP and proof that I have sent emails and they were received. Rebecca then passed the phone along to her supervisor - Sherri. Upon Sheri taking the call - she would not give me her name (Rebecca mentioned it before transferring the call) Sherri (the so-called supervisor) started shouting at me that she had received my email and I was not to dictate how they do business - Excuse me! I am asking VALID QUESTIONS - You want my payment - answer the simple question. she continued to shout at me and then hung up the phone I called back, as I really wanted to know what Sherri was saying - some gentleman - then refused to transfer the call to Sherri and started shouting at me - saying I was not a customer and saying Sherri hung up and that was that - He then hung up on me - and they have blocked my number from calling - WTF DIAMOND PARKING SUCKS CUSTOMER SERVICE FROM DIAMOND PARKING SUCKS read more

diamond parking parkade on King George and 98 ave I had a challenge - the gate was locked and closed when I returned to my car. Allen the Area Manager quickly supported me as my car was stuck in the parkade and provided me a full refund on my parking with ease. He was so quick and understanding of the situation and responded quickly and friendly. I will park there again ! thank you all Tania Beaupit read more

Attempted to pay for parking at 2050 Marine Drive in North Vancouver through the Diamond Parking online app. A notice was received that payment of $4.00 was received. Came back to the car to find a $86.50 ticket. What a rip off of the customer; have a crap app and then ticket the poor people who trusted it. Bottom line - don't trust Diamond Parking. read more

Total nonsense, they just need to keep giving ticket. They even do not see where should be given and where should not. Looks like full of illiterate untrained staff. Indirectly they are harassing people and must be penalize or punished for doing nasty acts. They do not even deserve a single star. read more

Boo, Diamond parking, boo. I parked in a diamond lot earlier today, was hovered over, and I mean closely, like the man might as well have been leaning on my vehicle, could have probably read the print on my screen, hovered over, for the time it took my boyfriend to send me $13 so I could even park there, and when I spoke to the hovering parking enforcement agent to explain I needed "3 minutes and then it would be paid" he, without looking at me, gestured three fingers up and said he would give me 3. Rude. And then, I go to my frigging doctor's appointment right across the street, after paying for an hour parking, like almost $14, my appointment of course runs a little long, I attempt to extend the parking on their janky website, to which I am informed they're parked to the brim, can't extend it, sorry sorry sorry womp womp womp anyway I get back to my car, a whopping 17 minutes after my paid time expired, to a 75.50 "ticket", which is if you pay it within 5 days mind you, if you don't it goes up to 112.00 or something insane, anyway as I'm calling my mom and getting ready to leave the parking lot, this same hoverer comes back and threateningly acts as if he's taking another picture of my plates with his magic little etch-a-sketch-picture-pages-ipad-deelio to write me a second ticket, to which I called him a curly headed f--k and left. I appealed the ticket online but I doubt I will have much understanding, let alone human compassion or just general conscious extended to me, especially Considering the only reason I was late back, to their "reserved up" entirely empty aside from my vehicle and a pickup truck lot, was medical related- But I'm always open to being proved wrong, so as it stands, gross, personal space lacking iPad kids of a company at best- at worst- the garbage soul sucking vampires of humanity. Boo. read more

I parked in a parking lot at 550 Robson St. There was no indication that it was managed by Diamond Parking. There were no machines to pay, just signs with a QR code directing to parkwhiz.ca. However, going to that site said they don't manage any lots at that location, in fact, the nearest parking lot they manage is in Seattle. Since I was running late and there was no possible way to pay for parking, I left my car thinking that they wouldn't ticket everyone. Well, when I returned, every single car in the lot had a ticket (at least 10 cars). I appealed and they offered to reduce the ticket from $86 to $20. I replied to them to ask why the amount wasn't reduced to $0. They did not reply, and the reduction to $20 only lasted a few days (this was not mentioned in their email). So now I won't be paying them anything. Interestingly, Global News did a report on their scams just days before I got my ticket. In summary, there's not much that can be done about these companies because there are no regulations and we should all contact our MLAs if we want parking companies to have any standards. read more

Zero stars. Had a bad experience with this parking company, and from the reads of other reviews on yelp and BBB, my experience is not uncommon. Not only was parking signage not readily visible - I even specifically looked at the pole and entrance I parked next to and no sign was present - But we weren't even gone that long. Returning to an $80 ticket was outrageous, but I felt I could perhaps clarify and discuss the ticket with someone. However their customer web portal required a suspicious amount of personal information to merely ask about a ticket. An email would have sufficed. When I called and emailed customer service to discuss instead, they were rude and unprofessional. They were not open to facts, questions, feedback, nor were they even willing to reduce the ticket penalty by even a smidge. It is the customer service and the company's long documented track record of how they ticket and poorly deal with these matters, even if they are in the wrong, that is most upsetting. Beware of parking in any of their lots. read more

I was 15 minutes late getting back to my car and had already received a ticket for being parked over the one hour I paid for. I understand there will be a penalty for this but honestly $86.50 (if ticket paid within 10 days) and $126.50 (ticket paid after 10 days) is just too much. read more

paid for parking but was running a few minutes late. Caught the guy before he even gave me the ticket and still decided to write it because "if you don't follow the rules there are consequences". Horrible company with terrible customer service. read more

Likely a scam. Received a letter informing me that I was late paying the fine on my parking violation. Went to their website, entered the Reference # on the letter and looked at three photos. Never received the citation on my window as they claimed. The photos showed a very poor picture of my car with a barely legible license plate. The other two photos were indecipherable and totally blurred out. I don't know what they were showing. You would think that they could have much better photography to make their case. I'm still not sure what parking lot they represented. Phoned them and had the late charge removed. Paid the fine just to get rid of the process. Phoned their Collection Agency, Wiggins Adjustment, (although my case hadn't gone to them) to check their legitimacy for collecting fines. After I questioned their representative about their legitimacy, he hung up on me. Phoned Diamond Parking the next day to request a copy of my citation. I was told that only one copy exists and that that information was not available. I disputed the bill before I paid it by providing what I thought was a legitimate purchase at a store at the parking lot that day. They rejected my proof. I am still unsure about which parking lot they represent. So I am not sure what the violation was. Did I park there too long? The time of their citation wouldn't suggest that. How do they keep track of time violations? I don't mind being responsible for my parking violation if I knew the details and could find out what violation was committed. So, I am puzzled how they can easily repeat what they are doing and be accountable for their actions. I would like to challenge them legally to prove their case. They certainly won't answer my enquiries. read more

This company is a predatory company that reply on scamming people in public parking lots. If you step foot off the parking lot where you need to conduct business but also need to run across the street to conduct quick business they will ticket you with a amount far more then paid lots. Then when you don't pay they harass you and send a fake collection agency to scare you. Tickets from private parking operators that don't have a payment systems are non-binding and cannot be enforced. You have not contractually signed and agreement nor has there been a financial exchange for them to affect your credit. It is illegal for them to try to affect your credit. Only thing this company can do is take you to court to collect a ridiculous amount they charge for fines but that would cost them more court fees. Under the consumer protection act if you ask them to stop they must stop. If you need to contact the fake collection agency ask them for there license to collect with in your province, any collection agency must provide this information. read more

If I could give 0 stars I would. You can tell these people hate their lives..I mean anyone working this job and having terrible customer service probably does. Remind yourself you work in the business of customer service.. your terrible situation..not ours. Learn to not take it out on patrons. The fact that the "supervisor" and their employees refuse to give any names or reason they thought they saw someone walk off a lot is unreal. Then to talk OVER someone with the amount of disrespect they do is disgusting. read more

The worst parking lot patrolling, violation ticket giving company in Vancouver. I attended a conference in Burnaby a month ago and parked in a lot patrolled by these scoundrels. I remember purposely checking the sign and it says the spot is reserved for patrons of a certain restaurant. It was 9:00AM and the restaurant does not open until 11:00AM. Perfect, I'll be gone by 11:00AM. Not perfect.. I came back to my car and saw the stupid Diamond Parking (DPS) ticket! I understand if the business is open and people need to park there, but it wasn't even open. I tried calling the number for DPS, but each time I would get an answering machine. Great customer service. Obviously, they don't want to answer the phone so you can just pay and leave them alone. I ended up talking to the manager of the restaurant and he agreed that I shouldn't have been ticketed. He would have DPS cancel the violation ticket right away. One month later, I get a past due notice and the amount was doubled. So I called the manager again. He assured me he had already told them he would cancel that ticket, but he will ask them to cancel it again. F you DPS, you tried to rip me off twice and you're not getting one cent from me! read more

Diamond Parking - hey DPS, I know where you can shove this letter... - Parking Near Me - Vancouver, British Columbia

A clear and simple example of the worst scammer exists in Canada, yet it can still operate after all these years of allegations of trying to ticket people parking in lots owned by OTHER companies, and ticketing people for NOT parking at their lots (at certain time), and leaving tickets between people leaving their car for the pay station and coming back (literally within a minute). What do I get their "ticket" this time for? For actually PAYING for the parking. I paid for an hour of parking via PayByPhone (see my receipt), which is their official partner for online/phone paying (see my screenshot of Diamond Parking's website). More than one month later a letter from Diamond Parking came stating they left a ticket on my car for not paying for parking, and due to my failure to pay for their fake and false and non-existent ticket, they are charging my late payment fee. See, I keep all of my receipts. But even for people who don't, you think they wouldn't just go to their email inbox to look for the receipt?? You think you can just bank on people forgetting the details or specific time of the parking and fall for your scheme, which won't happen. MISTAKE NO.1 Three passengers stayed in my car during the entirety of my parking session, with the car windows rolled down, they confirmed nobody ever approached to inspect or leave a "ticket". You lied once again trying to scam me for some even more absurd "late-payment" fee. MISTAKE NO.2 Oh and stop asking your own employees to post fake 5-star reviews. You think people wouldn't be able to tell? MISTAKE NO.3 I don't know how many senile people have fallen for your pathetic and mind-bogglingly stupid tricks but one thing is clearly to me: that your business should shut down and the owners should be charged with felony fraud. read more

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-100% April 27, 2022 before going to Safeway, i went to Tim Hortons first. After a month, I received a a parking ticket notice. I filed a complain, send my credit card statement as proof that i went to Safeway but it was denied it because they need a TIME STAMP which is not written in the statement. i called credit card company, they cant provide me the time of purchase, too. Today, i received a notice from the collection company!!! Why should I pay if i didn't do anything wrong?! Thats what making me feel so so mad!!!! Im not sure if I will pay it! read more

My father violated one time as he admitted but they said he violated twice not even mailing us a violation letter(and/or past due notice) for 2nd one.He neither committed 2nd violation nor received the 2nd violation letter.They finally send his file to the collection agent ,Wiggins Adjustments before.They just asked him to pay for two on their "Notice of Authorization to forward file to legal council with request to file suit" letter.They are so notorious for their bad business practices which can be easily found all over the place online.we decide to pay nothing at all.I on my father's behalf want to give them minus 5 or 10 stars instead of 1 star if I could. read more

Diamond Parking - Notice of Authorization. - Parking Near Me - Vancouver, British Columbia

Very corrupt, I video taped me trying to show machine was out of order, tried to call number on machine got messaging system, sure enough I got a ticket, I sent video in, still attempted to wrongfully collect a fine, my lawyer told me not to pay it..... apparently Diamond is a very corrupt company, imagine how many thousands in fines they issued in 1 day, because there equipment is broken down, totally unethical company. Sincerely Ed read more

They are scam artists and total shisters. Their customer service receptionist Sherry (Lower Mainland, Bc) is the rudest most condescending, unhelpful, dismissive and antagonistic person I've ever had the displeasure of speaking with. No help, no consideration, no respect whatsoever. Received a ticket in a Safeway parking lot that ALSO shares stalls with the Royal Bank on Broadway and MacDonald. I parked in a stall LABELLED with yellow paint "RBC parking" and was under the impression that although there is a sign indicating free one hour parking for Safeway patrons, I would be free to park for my brief bank appointment (you know, since the parking stall SAID RBC PARKING). To further attempt clarity I asked at the RBC if I was in fact ok to be parked in THEIR designated stall (again, the pavement is painted with this signage), and was told yes. I finished my quick appointment and when I got back to my car (literally 15 minutes later) the sneaky creep who loiters in the lot had left me an $86 ticket. I hadn't wandered off anywhere else aside from entering and leaving the bank...I called Diamond Parking customer service for assistance, was screamed at and told that I was lucky I wasn't towed and that it was my own fault for "walking off the lot" to enter the bank (again, on the same properly and the bank door is ten feet from the parking stall). I was told good luck disputing the ticket because "they have lots of pictures" and "I can't read." The level of disrespect and aggressive, belligerent language was beyond anything I've ever encountered. As someone who works in the public sector and deals in customer service, I was appalled at the complete lack of emotional-self management from Sherry - the epitome of mall-cop bravado. Before leaving the lot (while filing the dispute online) I encountered the ticket guy giving other folks tickets (who were also ALL IN THE ROYAL BANK and parked in designated bank spots). He sheepishly insisted that the ticket was my fault, while also acknowledging that the stalls are poorly marked BECAUSE THEY SAY RBC PARKING. I kept pointing to the pavement signage and mentioned that this scam move is entrapment and a scam to purposefully take peoples money under the guise of supporting Safeway's business. I've disputed the ticket, have gone to BBB, and am also reporting to Global News in light of the negative stories recently reported on how much of a SCAM Diamond Parking is...truly reprehensible and complete scam artists. If the lot is theirs, they need to MANAGE signage clearly and succinctly, and REPAINT OVER THE PARKING LOT SPOTS that literally say RBC PARKING. . read more

Absolute crooks. Filed an appeal, have not heard back in over a week, and kept calling and were connected to other agents who told me to attach proof of payment, ticket information, and have not heard back. They are out to steal your money and make it as hard for you as possible to appeal your ticket. At this point, I'll have to pay the ticket out of frustration, but if you ever run into having to pay for their parking lots, it's better to walk to your destination. read more

Some smooth-brained individual at diamond parking gave me a parking ticket for being legally parked at Mike's No Frills on June 14. It was claimed that I had left the property to go somewhere else, which is false. I was in the grocery store for less than 10 minutes and returned to an $86 ticket. The ticket was voided but I'm still stunned that I was given a ticket in the first place. Maybe they should hire more competent people. read more

This parking system is designed to fail! You can only pay for 1hr 2hr 3hr 4hr that's it. Just try and top up or get hold of a customer service person to help you....ticket ! $$$ You should be able to pay in 2020 for the whole day like in other city parking lots. Pathetic company! read more

I was ticketed for parking in a lot on kings way beside the real Canadian wholesale club . There were no signs on entry indicating that the lot was closed to parking . There were signs indicating authorized parking only , a common sign in all store parking lots . Nothing to indicate what area is authorized . The authorized pavement and the unauthorized pavement are joined by a 40 foot wide drive way . Just like row parking in every other lot in Vancouver. The customer service person on the phone line was calm and courteous . I feel violated ........ read more

We live in one of the largest countries in America and you still have to pay for parking in hospitals, laboratories, etc. It is a shame that with the economy the way it is, this type of private company steals from citizens, apart from that there are no signs that say prohibited Parking in this place, even if they give you a fine, it is a shame living in a first world country with a third world mentality, this company is a shame, they are just thieves read more

I've only heard bad things. Extortion racket masquerading as a parking service. Don't pay their ridiculous fines, it won't hurt your credit score. Just avoid them regardless. read more

I went to the lot in Tacoma and paid with my phone. I got confirmation on my phone it was paid. I got the credit card receipt to show the money was taken out. They still gave me a ticket. Now I have to spend my time fighting them. What a scam! Even though the payment cleared and the time remaining shows I was paid for stall 42 and the ticket says 42 they want proof it was 42 from the same lot To prove that they want me to send them my complete credit card statement read more

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this company is a scam. We parked at a grocery store with two hour free parking, and we received a ticket for $87 because they say we didn't actually go into the store even though we have a receipt to prove it. They reversed the ticket, but said its a "one time courtesy" and if it happens again they will not help us. SCAMMERS read more

Scamers. There ticket guys are on commission. So they ticket everyone they can. Even if your paying for yor parking spot. How is it far that ou get out of your car to pay and in a time frame of a minute they are trying to ticket you. Scammer big time . read more

I parked in a diamond lot and paid for the day, when I returned to my vehicle I had been ticketed for parking in a reserved spot. I took a photo showing that there was very clearly no signage to indicate this spot was reserved, and when I checked the photos from the attendant there were also no signs visible. For my $14 spot, Diamond insists I pay $88 dollars for using an unmarked reserved spot. I submitted an appeal showing my pictures of the spot clearly being unmarked, and all they had to say was "too bad" I will not be giving these criminals a cent, why is there no consumer protection for people who pay to use a service and then get unairly gouged like this? I would also like to mention that the stairwell of this parking lot wreaked of urine and there was a big pile of human feces on the second landing. Will never park in a Diamond lot again read more