On a recent trip to India, we purchased 3 carpets which we arranged, through the shop, to be shipped home. After we returned home, we were notified that the shipment arrived in the country and required customs clearance. We provided credit card information to a DHL representative to clear the carpets on our behalf. A few days later we checked the web site to determine the status of our shipment and were surprised to see that DHL was indicating that they had been delivered and that no signature was required; BUT, we received nothing! We DHL over the course of 2 weeks and when we were able to connect with someone we were told that they were investigating and needed to talk with their driver. After a week and a half of chasing DHL, they told us they checked with their driver who claimed that he did make the delivery. We asked for some evidence that this was the case - a paper or electronic trail of the driver's routing that day, anything. To which we received an e-mail restating that they had indeed delivered the package and that they were now leaving it up to the shippers in India to resolve the situation i.e. they absolved themselves of any responsibility without providing some level of satisfaction that they had indeed actually made the delivery. I cannot believe a company in North America can behave the way that they have and still stay in business. The lack of any evidence and the way they brushed us off leads us to suspect that we are dealing with some sort of cover up and dishonest people working there from top to bottom. We sent e-mails to everyone in the chain of command including the Canadian president Greg Hewitt. Greg did not reply even though the DHL web site says "GO STRAIGHT TO THE TOP". What nerve - if you don't mean it then don't say it. Someone by the name of Gillian Grant followed up and we were led to believe that this was a result of our e-mails to Greg and his office. But, she was virtually impossible to contact and when she did make contact she merely told us that the driver said the package was delivered. No response was forthcoming from Gillian when we asked for some sort of proof that this really did happen. Before Gillian came on the scene we were told our case was being handled by Rita Kisoon in customer service. She too was impossible to reach and when contact was made she was rude and uncooperative and for a week or more told us that she left a message with the driver who hadn't call back. After lodging a complaint the case was taken away from Rita Kisoon and transferred to her team lead Lorenzo who, even though he made commitments to keep us informed daily, never did. In fact he just disappeared from the scene and took the day off. The entire ordeal has left a bad taste in our mouths and leaves us strongly suspecting someone at DHL as having stolen our goods and the rest of the organization covering up. I cannot believe that a Canadian company can operate in such a manner. If anyone out there knows of any other option that we might pursue, we would like to hear from you. We are amazed that as consumers we have no protection from an unscrupulous company like DHL. This company's real business is dealing in fraud. If this is not the case then why were they so difficult to deal with? Why were they so unresponsive? Why were they so reluctant to satisfy us by providing some level of evidence to back up the claim that the package was delivered? DHL - Fraud and scam company run by dishonest people from top to bottom. Get the word out that there should be NO BUSINESS FOR A COMPANY THAT OPERATES LIKE DHL. read more

This courier has the worst mail delivery service I have ever experienced in my life. So their delivery truck breaks down, or so they say, and therefore a day is wasted staying at home to wait for them to deliver the package. I need to pay the courier in cash so I cannot leave the payment outside while I'm out. Then the next delivery day I wait all day again yet I found out on the online tracking page that the courier has noted they knocked on my door and left me a sticker, when they have done no such thing, I was at home the time of their supposed arrival and ho one showed up and there was nothing on the door. I call them up to complaint about the falsification of the record, it turns into a he said she said. After admitting that they have GPS on the trucks, I tell them to check that the GPS on the truck says that the driver was at my place at that time of day they said they were, to verify my claim that the driver falsified records, but they do not care to do so. This causes me to think that the claim that the mail courier had a physical problem with the truck the other day was also not true. Then I schedule with them a delivery for the day after the next day, and the call center person confirms with me the date of the delivery, two days from the day of the latest phone call. Only the very next day I find a sticker on my door, that the mail truck was there that day, which was not when I told them to deliver it. I call them up and they claim they have no record of the appointed date of delivery they had earlier confirmed with me. And furthermore they said they no longer had my street type name in their file. Wow. So I schedule with them yet another attempt to deliver the package, and we agree again on a date and time window for that date of delivery. Only on the very day of delivery I receive a call from them that they will not deliver it to my place within the time window I had previously agreed to be home to receive the package. So three days of my life wasted with these clowns. These people clearly have a criminal disregard - even hatred - for their customers. They should be shut down or if that is not possible, then everyone should be forewarned not to use them. read more