They told me it would be $95 for the service call, which will go towards the final charge for repairs. They determined that the problem was a clogged hose and that it will be $250, all labor, even if it takes only five minutes. They should have been up front and told me it's $95 for the service call, but the minimum charge for work on my dishwasher is $250. Complete bait and switch. They get 2.5 stars rounded up because the work was fine, quick and courteous. I'm left feeling like I got taken to the cleaners $$$$. Will not use again. read more

My washing machine stopped draining water and I was ready to give up on it. Called DG Appliance Service and the showed up the next day. Turned out it was just a clogged pump, the fixed it right there and it's running perfectly now. Good price and very polite guys. read more

absolute worst company and customer service I have ever dealt with these people are cons their service policies roll over after a year your account their explanation is they don't want to leave you with out service, but don't tell you I had to catch it on my own. They would not reimburse me. Terrible company read more

Excellent service, knowledgeable technicians, and fair pricing. We called DG when we had a warranty issue on our LG fridge and they were fantastic. They helped us on short notice and went out of their way to help us chase down a part. We just hired them again when our Samsung washer had a leak. I called and was thrilled that a technician was available within a few hours to come out and stop the leak. And he was familiar with our issue and knew exactly what to do. DG ordered the part we needed and had our washer back up and running in less than 3 days. We will definitely use them again, although I hope we don't have to! read more

If LG tells you this is the company they're sending to check out your appliance. Immediately ask for another option. The person that came barely spoke English. And no one in our household can speak Russian. The person was rude and dismissive and wouldn't even listen to us explain what was happening with the unit. He basically came and spent 10 minutes measuring the air in the room, the air coming from the unit and took a photos outside and then just ignored us while they spoke to people on their cellphone and filled out paperwork. We asked LG to send someone else, someone that we can actually communicate with us and wouldn't be rude and dismissive.and told LG they should really rethinking having this company as an authorized repair shop, judging from experience and the amount of one star reviews on here, it's quite obvious that they're terrible. read more

Rude beyond belief! Would never trust this company. Please go somewhere else. LG recommends but important to read reviews before.

I got very lucky to find DG on the internet. They installed a Sub Zero refrigerator , dishwasher and Wolf cook top for us. Prices were very reasonable !! most importantly they did quality work ! read more

DG Appliance Service - Appliances & Repair Near Me - Chatsworth, California

Had a problem finding a local LG repair person locally, and received info from LG that DG is an authorized LG service company. Call was answered promptly, Oleg arrived within a few hours of my request on schedule with a call with arrival time. Work completed perfectly. No unexpected charges. Thank you LG. Our washer works just like new. read more

DG Appliance Service - Needed replacement gasket, LG upright washer - Appliances & Repair Near Me - Chatsworth, California

So this company has a contract with LG to service appliances under the one year warranty but they refused to repair our microwave because they said that they can only do it if we unbolt and unhook our over the top microwave from the wall... and put it on the counter .... Wondering if anybody else had this experience with LG or with DG appliance services in Chatsworth... seems weird to me read more

I purchased an LG dishwasher in March, it was delivered in April. In June it stopped working. I don't remember the name of the company that was sent out but I was told that it was my detergent's fault, ahh no I was using Finish with Rinse Aid. It still was not working so he came back and wasn't any help. This took about 3 weeks between calls. I called the place I bought it and they started another ticket. DG Appliance service came, Vldamir is his name. He diagnosed the problem he thought and ordered a part, sadly it didn't work so he ordered 2 more, still not working He told me LG should replace the dishwasher and I don't know what he did but I got the new one last night after over 2 months of no dishwasher. Vladamir was a wealth of information about some of my other appliances so helpful. Ask for him. read more

Thanks to Oleg the technician for solving the mystery to our washer. The initial repair company didn't know the issue and replaced the wrong part. The owner Dimitri was generally responsive. read more

Unbelievable!!! Do NOT use this company, even if your manufacturer suggests them. 1. First appointment to fix noisy LG AC unit under warranty and the technician from DG Appliance Service left before the unit had time to warm up and malfunction, instead asking for a video. 2. Video sent to LG and DG Appliance Service showing clearly unit making loud noise. 3. LG authorize second visit from DG Appliance Service. 4. DG Appliance Service cancels appointment. I call DG Appliance Service and a rude man asks for a payment of $95. I call LG to ask what is going on with them. 5. LG get me and DG Appliance Service on a conference call with them, and the guy from DG Appliance Service still insists on an up front payment of $95, even though LG is authorizing the warranty repair at no cost! 6. DG Appliance Service hangs up on LG!!! 7. LG is now searching for another repair technician. Hopefully they will never use DG Appliance Service again. I've never experienced such rude, obnoxious behavior on a phone call. read more

Shame on me, I should have read the reviews before calling these guys. Unless you're looking to pay $95 for no resolve and a bunch of attitude, call someone else! I have an LG fridge, one of the doors stopped staying closed, like the gasket stopped sticking and the ice dispenser stopped pushing out cubes. I explained this on the phone and was assured this was a serviceable issue. Oleg, the technician showed up to the appointment not ready to service my fridge, but to write up an ridiculous estimate! Within a minute, he made note of the serial number and model information, then proceeded with a $1200 estimate to replace the doors - not to service them. Instead of using a level to assure the doors were level and square, he used his pen to write "1 Left Door". Instead of a screwdriver to see if any adjustments could be made, Oleg had his clip board to write up $780 in parts. I called Dimitri, whom I made the appointment with, to express my dissatisfaction with thier "service" and questioned why straight REPLACE and not REPAIR, he was quick to get angry and defensive with me. He could not provide me with any additional information, he couldn't explain to me why $1200 to replace the doors when a new fridge is $1400, he couldn't provide me with anything but attitude. He said he trusted his professional and was dismissive of my business. I feel completely ripped off, I hope I can help prevent someone else from giving these jokers their hard earned $95, I'm sure going to miss my money. read more

Dimitri(the owner)is so rude,he arrived and just jump in the kitchen,and start to check my fridge, I ask him did he know what to look,did my husband told him...he just didn't answer even that I ask him twice. After that I thought that he don't hear me or something and I ask him again: did you heard that I ask you??? He refused again to answers.Sorry men,you are in my house, my kitchen, something wrong???? With warranty of my LG fridge compressor he want $750 for labor??? Yes,you was sooo kind and I will call you again hahahaha. Never have any business with them BTW,on their site written: -we treat our costumers like family (poor family) -same day appointment (not true) -affordable rates (hahahahha ) - factory trained technician (yes,like robots, not speaking) NEVER AGAIN! read more

I called DG Appliance because they are LG authorized technician just to visit and check my fridge will cost $95.00. They ask me what's wrong with the fridge I said its not cooling enough so they sent Technician. He check the fridge by only opening the door he never even pull the fridge to look at the back and start writing on a receipt need to change the compressor , condenser add freon. Total of $850.00 if you still have receipt if not $1,650.00. Dude where in the planet you live? Have you check a French Door Fridge you can buy for $1,400 for brand new!!!!!! then you planning to bill me $1,650.00. I got somebody around the area not authorized LG technician he opened and clean it just add freon for $450.00 now its back to normal. Shame on you DG Appliances!!!!!!! read more

I don't know why they don't make appliances they way they used to, but what are you going to do? Do you repair the models that you bought or fork out some hard earned cash to buy something else? We purchased an LG Washing Machine and LG Electric and Gas Dryer at the end of 2005 and my husband, yes I am going to blame him, decided that we weren't going to purchase an extended warranty on them. We've had the dryer serviced three times and the washer once since then. D.G. Appliance Service is an authorized repair center for all LG appliances. I called them this morning and Vladimir was at my house by 10:00 a.m.. Yes, it is going to cost $150.00 in labor for most repairs as I am looking at all my receipts, but you aren't going to get a new machine for that. Vladimir took my dryer apart and replaced four rollers. The drum had already been replaced a couple years ago thank goodness. Keeping my fingers crossed that the dryer holds up, but the parts have a warranty for 90 days and labor for 30 days. Tips: 1) Buy and extended warranty on your appliances because they will most likely need repairs. 2) Don't forget to check your pockets for change before you throw your laundry in. 3) Leave the washer door open so the interior can dry out. Wipe around the rubber seals around the door to remove mildew or your clothes are going to start smelling like mildew. read more

DG Appliance Service - Service van - Appliances & Repair Near Me - Chatsworth, California

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Never has anyone treated us so poorly as yesterday. We have done business with this company before and paid promptly but for some reason, they insisted on getting paid even before their tech left the job. They must get burned often. I like that they come quickly but come on guys; a little customer service would be nice. Treating the customer like a criminal is now way to operate a business. LG - You can do better and please do. We will be looking elsewhere and we hope this review will show them that they can not continue to treat customers the way they do. ps. We rarely post any reviews but this time we had to speak up. If you have another choice, go with that one! read more

I highly recommend this place. Our LG refrigerator was broken on Saturday morning under this crazy Covid-19 time. I was in a panic mood. I found this place from LG website. The owner Dmitry advised me to get my purchase receipt from Pacific Sales. The technician Oleg came and replaced the compressor. He wore mask and groves. The parts and labor were under warranty. I am so grateful. read more

Big THANK YOU to DG Appliance for doing an excellent job of fixing my LG fridge. Alex was really terrific, polite, and friendly (not to mention very patient with my cat who seemed to think it was his job to oversee everything). He did a wonderful job of what I hear is a very complex fix. Alex and DG Appliance dealt with LG/Home Depot in regard to making sure everything was covered by the warranty (as my fridge is only a couple of years old). I didn't have to worry about anything other than providing the original receipt of purchase. Overall, an awesome experience! Thanks :) read more

Our LG refrigerator had a bad compressor. We were prepared to pay for a new one, however, after a few questions, they helped determine that the refrigerator had a recall. They came over on short notice and did a great job Very professional, will use them again read more

This company is a fraud. They service Lowe's appliances and know what the protection plans cover. They use those coverages against the customers and still collect their service fee from Lowes without fixing the issue. Years ago this company came out to service another appliance of ours with coverage from Lowes. Worst experience we've ever had. At that time the technician made up an excuse why he couldn't fix it and left. I had to call Lowe's again and have them send another company out-who fixed it right away. Same thing happened this time. Said it was a floor issue and that it isn't covered by the protection plan, which of course he knows. Gave him the perfect excuse not to fix it but still get paid. I've owned this fridge for 2 years and it's always sealed fine. Two weeks ago it started having issues sealing and the alignment looks off. Not sure where this sudden floor issue that he's claiming came from given we've had no floods or construction or earthquakes but sure dude, I believe you. Ugh. There is a pattern with this company and I will never trust them again. I have made a claim against them with Lowes. Beware. read more

Came to my old house in May 2020. Replaced a part in the front of my washing machine. The part replaced had instructions on how to use the settings for the LG washing machine. Great company and I highly recommend using this company. I again called DG Appliance service March 8 2021. I had a small fire in my Frigidaire oven. I was in a new condo and the oven came with the purchase of the condo, I was told to not use the oven for 7-10 days. Why???? Because the oven could make smoke and or the bottom of the oven could burn. I paid my $75. This money will be applied to the work being done. I will receive a new bottom for my oven. read more

My LG refrigerator lost its ability to refrigerate very much and all the easy stuff like cleaning the condenser coils, checking circulation fans, etc. didn't help. So I call in a professional referred by LG, DG Appliance Service, and they diagnosed the problem as a bad compressor in minutes. They gave me an estimate and offered to do the repair on the spot - no waiting for parts or whatever. After the tech spent about 90 efficient minutes working on it, we were back to 21st century food storage. DG pointed out that the compressor could be under warranty if I could dig up the receipt, which I did and it was so no charge on the new compressor - just some minor parts and labor. Was DG the cheapest way to go? I don't know, I didn't shop around, but I can say they know their LG's and have the parts readily available. That's easy worth any possible extra cost in my mind. Great experience and highly recommended. read more

LG sent Oleg to come and look at our Dishwasher. I have never experienced such rude, disrespectful behavior. I had asked him if he would stay five minutes to listen to the noise. I already had it running and knew at what minute it started making the noise. He shouted at me and husband "said he didn't have time for this" picked up his bag and slammed the door. I was speechless!! He has a lot of nerve thinking its okay to behave like a disrespectful jerk in customers homes. Please avoid giving your money to this business. To top it off his workmanship is horrible. He made the dishwasher worse by replacing the motherboard without even bothering to attempt check what the problem was. Now the dishwasher sounds even worse. read more

This is just a short message to express, how happy and impressed with the kindness, respect and professionalism which my sister and I received from Alex Podzharay. Alex, was amazing, we were so upset over our none working refrigerator, but Alex was funny and lighthearted...he really lifted our spirits and he was doing all of the work. Alex went the extra mile and assisted us in emptying out the freezer. If anything happens to our refrigerator again...we sure hope that you can send Alexander. Alex repaired our refrigerator and cleaned up his work area so well we are very grateful to Alex and DG Appliance Care Service. I highly recommend this company. Many thanks. read more

Do NOT use this company They told me by fixing two parts to my washing machine that my leak would be fixed Untrue ...they are crooks read more

Best pricing I've gotten in the valley for repairs on my LG fridge. If your service takes more then one day to repair you get the same service tech!! And always great customer service read more

This company was called in from Lowe's to repair our 4 year old Samsung French door fridge. Upon arrival, my wife said Oleg smelled of cigarettes, she couldn't understand him with his heavy accent, and was also rude to her. He looked at the fridge and said that both ice makers were bad and the fan motor in the back was also bad...he said about $700 in parts and he would need to authorize the repairs. This was on 2/6/19...now, fast forward to today 2/8/19, Oleg called and said that the parts weren't authorized and if we wanted we could order and he can install. My wife said no thanks, and we called the Service company again to use somebody else and he hung up on her. I wouldn't trust this guy to replace the bulb in my microwave. I might have to order the parts and install myself since I used to do this kind of work read more

Needed service on our 4-year-old LG French door refrigerator when it started making a buzzing hum and wasn't keeping things frozen/sufficiently cold. Called DG Appliance Service (authorized LG service) and Dmitry patiently obtained the info he needed to diagnose the problem. The parts were promptly ordered and he was able to make the repair the day the parts were received from LG. Could not be happier with the way everything was handled from start to finish. Thank you, Dmitry! read more

In April, I purchased an LG portable air conditioner from Home Depot in Arizona, for my apartment in Santa Monica. When I tried to use it this Summer, it just blew hot air, despite my troubleshooting and installation best efforts. I finally called LG, who set me up with an appointment with DG Appliance Service. Last Friday, Vladimir came out early (asked if he could via phone call), looked at the unit, ran it, and took it with him for repairs. We thought it was either a faulty compressor or holes in the tubing. On Monday, DG called me, to arrange a time for delivery of the fixed unit. Vladimir came out again, delivered it, set it up, and ran it to show that it was now blowing cool air. (There was a hole in the tubing, as he had suspected). No parts needed to be ordered, so DG was able to fix it asap and return it to me. I was very impressed with this company's work ethic, customer service, quick and prompt response times, professionalism and friendliness. They are awesome. They will be my go-to company for any future LG or Samsung repairs, and I will spread the word to all my friends, too. read more

Vladimir was very professional and on time when fixing my Samsung Refrigerator. Very knowledgeable and gave me the step by step of diagnosis and repair needed. Quality pay for quality work. He used original parts to replace. Good person overall and would recommend to friends and family. Please schedule accordingly due to high demand of his craftsmanship. Thank you again read more

This company is terrible. Listen to the other comments! It's $75 just to get them to ur house. Oleg came to the house reeking of cigarettes. Then said it would be $800 in labor to replace my compressor on my LG refrigerator. This was the only company in my area (Ventura County) that LG recommended. What a waste of time and money. Never buying LG again!!!! read more

I called today to make an appointment to repair the left door of my LG refrigerator. Dmitri was very kind. He sent over two repairmen both named Oleg. They diagnosed the problem and gave me an estimate. Being a bit skeptical, I called around before I decided to hire them. I quickly discovered that Dmitri offered a very fair price. I then called back and hired them. Although they haven't done the service yet, I can say they provide fair pricing, are not pushy, and are very professional. read more

DG Appliance service came out during the CORONAVIRUS event and fixed our fridge! Big props. They were selected by LG when i "called' (tweeted) about a bad compressor on my LG refrigerator. I did catch the service tech that came out but he was awesome. Great guy, came early and was professional the entire time. Even though I knew it was the compressor, he checked the board to make sure it was good and went through his routine before replacing the compressor. DG carries a compressor with them so there is no return trip to order one. Everything was finished in 1.5 hours. If you guys call into LG for this repair, I HIGHLY recommend you guys request DG Appliance service. read more

About 4 days after the previous repair the washing machine acted up. This time it was something to do with the door latch. I called the office explained the new wrinkle and took a photo of the error message on the machine's display, like Vladimir instructed. Next day Vladimir came back out and found that the door switch was worn. So he replaced it for the price of the part only! Now that is why I use them - professional, honest, service oriented and interested in developing long term relationships. Remember - if you have an appliance and it needs repair, these are the Pros! read more

I was referred to this repair co. by another tech in another area who does not service LG. My LG warranty with Home Depot had expired although the refrigerator has had other issues. I called, spoke with a gentleman named Dimitri. He immediately took my appliance info (Serial#, model), asked a few diagnostic questions and called me back within the hour to say that my service had been authorized by LG. I also received a confirmation from LG immediately before he called me back. He scheduled me for next day service (today). Anther tech came out, prepared with parts, started working immediately and in less than 2 hours my LG refrigerator was repaired. He provided clear instructions for allowing the freezer to cool again and that was it. I have used other companies over the years and this co. by far superseded my expectations. I am relieved. Thank you DG appliance for your service. Hopefully the refrigerator will work better. read more

LG gave me a number for D.G. Appliance. Said they would pay for parts. The estimate to repair my 8 year old refrigerator that needs a new compressor is $1,342.75. That is with LG paying for the compressor! Labor is $850. There are 3 other charges that I can't decipher other then Freon which is 160.00. . So payed the $95 service call for the 20 min. he pulled out the ref. and unscrewed the back and took a quick look. Next time i need a repair I will get a recommendation from someone I know. WE will be buying a new Refrigerator as we could wind up wasting another $95 on another estimate. Does anyone really service appliances anymore or do they just make their money giving estimates so high they know no one will pay . Seems like an easy gig at $95 a shot. Will send this estimate to LG. They need to know who they are really recommending. I will be getting a new ref. today not an LG. read more

Yup. If you have an LG refrigerator, they're the team you want working on it! Professional, friendly and they got the job done!!! Look no further than DG Appliance!!! read more

Nice tech and that's about it. Wanted to change almost all parts of a $160 LG microwave to the tune of close to $400. What a scam. I asked to just replace the fuse first,and there the stories start pouring. For the $59 I paid for diagnosis,the least an honest tech should do, is advise me to just buy a new one read more

Fantastic service during difficult times. Compressor went out on our LG refrigerator, still under warranty. LG first assigned us another authorized repair service (A&E Factory Service - DON'T EVER USE THEM), who confirmed and then didn't bother to show up (and then unilaterally tried to reschedule me for twelve days later). LG then put me in touch with Dmitry at DG Appliance. He called me back in ten minutes and had a great technician, Alex, here within an hour. Alex immediately diagnosed the problem and even had the new compressor with him. The entire process, from first speaking to Dmitry to getting the refrigerator fixed took about two hours. Although this was under warranty, I wouldn't hesitate to use DG for all my appliance servicing going forward. Thanks Dmitry and Alex! read more