dear readers
would like to write about my experience with DFS i paid over £2000 for a perez three seater and chair eight months ago. There were problems with the leather from the start, losing its color i was told it was a two tone effect, ridiculous! The leather had to be re-upholstered the finish with lots of creases made the chair look old. When I saw what the suite was made of I was shocked. It consisted of some cheap foam, plywood, and rosewood.
The current issue is there is a large gap between the cushions on the chair when seated. This makes the chair uncomfortable, causes me backache, as the cushions sag excessively. We chose the foam interior for this reason. DFS promised me a new chair but have since withdrawn the offer. I asked about if foam was replaced and the problem recurred then I would expect a replacement however they failed to promise this. I spent £650 on this chair. My advice is to stay away. Poor customer service.. read more