These guys responded to a last second request my boss had for a diesel truck service need…read more They were extremely responsive, honest, professional and friendly. Price was fair to a tiny bit high, but it was LAST minute and remote/mobile service. We've dealt with hundreds of service providers and these guys are top notch. I feel you can trust them and use their mechanic services with confidence.

We had a trailer washed out here and when we arrived at our shipper, there were maggots in the…read moretrailer. The manager acknowledged he had told the washer rep to make sure and get those all out, but he admitted he probably didn't do a good job. He said he was going to try and get us a refund, but had to consult the owner. The owner refused and Manager then said that we should have driven over an hour back to get it looked at before that would even be considered, even though the shipper provided pictures and video of the maggots in the trailer. If we would have spent the 2 hours dealing with that we would not have been able to be loaded and make delivery on time. Our only choice was to go to a closer private individual to get the job done correctly and in time to get our shipment picked up.

Wish I could give negative scores!! Hands down the worst service from management I have ever…read moreexperienced in any customer service related business....ever! This was the third time my business has had interactions with this place. First time was just to get a DOT certification completed in our vehicle. Poor education process in what to expect, how to prevent paying multiple times to pass, Ect... Poorly executed service and bad attitudes. Second time was just a call up there to get another vehicle DOT certified. We were told they did not want to complete the DOT certification due to the type of business we own. This is fine but they were very rude about telling us they did not want to help us. They were quoted in saying "we don't mess with that" and "find someone else". Third and final time was just to get our vehicle washed. They use a power washing system to clean the trucks. We ran our bus through and 15min later it pulled out the other side to find that the sprayers have completely covered the inside of our vehicle in water and soap. There is an opening at the bottom of our door that was allowing water to spray in. This is definitely not their fault but the problem is again their failure to provide customer service. We went in the location to mention that water had sprayed inside the vehicle and to be sure to mention that or at least look for access points on other vehicles going forward. The manager said "it's not my fault your windows and ceiling leak". Which was not the issue at all by the way but he felt the need to say that and laugh like it was funny. Again, we did not want anything for free but just to educate them on our water issue based in a door gap. I have worked retail and other customer facing jobs in my life and I can tell you this company may need some new management or at least get someone else in a better position to deal with customers. Stay away if you intend to have any conversation with the manager. He absolutely needs some customer service classes or even a degraded job until he can master the art of customer relations.

Pulled in and saw trailers everywhere had a pin stuck on trailer. Hoping for a quick fix and it…read morewas. This guys an expert and knows trailers and, has the parts to fix and get you going. I liked going there and getting out within an hour. Glad I went and happy with the repair. Need a trailer repair, check em out of you're in Grand Rapids.

Price changes per customer? MDOT certifications, not legit?…read moreStear clear of them. They have no issue lying to customers and screwing over employees

Hopefully enough people see this post before it gets taken down. My experience with Berries Diesel…read moreRepair in Lowell, MI was extremely disappointing. Marcelo committed to completing a swap that turned out to be impossible for a number of reasons, yet he still insisted he could do it and never followed through. The new owner was clearly frustrated too, watching my truck sit untouched in his lot while Marcelo was supposed to be working on it. It turned into a complete waste of time and money. Marcelo never stood by his word, and I walked away completely screwed over. At this point, I can understand why he sold the business.

From the owner: Berry's Diesel Repair is a locally owned and operated truck repair company in Lowell, MI that you…read morecan trust with all of your roadside assistance needs. Our technicians can diagnose the issue and repair it fast, so you can get back on the road and drive safely. We offer a variety of services such as brake repair, suspension repair, electrical repair, roadside assistance, and so much more. For the berry best in diesel repair in Lowell, MI, and its surrounding areas, give us a call or visit the shop today! Heavy truck repair Diesel repair Suspension repair Engine repair Electrical diag Air system repair Diagnostics Truck repair Equipment repair