expecting professional and respectful communication, but my experience was disappointing. When I…read morereached out with questions, the response I received was defensive, dismissive, and even personal. Instead of addressing my concerns, I was told to "go somewhere else," which felt disrespectful and unprofessional. While I understand that misunderstandings happen, patient communication should always be courteous and helpful. I hope the office takes this feedback seriously and works on treating patients with respect.

This whole place is horrible! The staff is rude and does not listen to a word you say. Every time I…read morehave to talk to them, I have to start all over with why I am there. The conditions of the office are horrendous and disgusting! The wait time is horrible! I am not sure why they make appointments at this point. I only came here because my family Dr referred me. I am now changing the family Dr as well. Would not recommend if this was the only place around!!!

I used to see Dr. Merrelli for my family physician. Apparently, I had an unpaid bill, and was…read moreunaware of it. I called to make an appointment at some point to get a prescription refill. Instead of mentioning to me over the phone and getting the bill paid very easily, they said nothing about it and then allowed me to make an appointment... once I got into the office there was an accounting person who ambushed me and told me I had a past due bill and the doctor would not see me until it was paid. I found it very alarming the staff never mentioned the past due bill but allowed me to make an appointment, only so they could get me physically in the building and ambush me regarding the past due bill. Kind of crazy. I responded to this whole fiasco by paying the bill and then finding a new doctor. Bunch of weirdos.

[Update to my previous review from a few years ago] I've recently had some medical situations which…read morerequired coordination and communication with my doctor. I have come to appreciate, more than ever, the excellent staff he has working for him. When I call the office with a specific message for the doctor, I'm given 100% attention and the info is repeated back to me to ensure accuracy. Generally, I will receive a call from Dr. Merrelli later in the day or I will receive a callback from the person I had given the info to, telling me the answer the doctor had given. This kind of professional attention is very rare from my experience. It makes me appreciate more and more that I'm a client of Rochester Family Practice.

Christine is amazing, takes her time and explains in details that I understand. The girls up front…read moreare also the best , I have a few favorites, they know who they are. I have been coming here since i was a kid an will continue with my boys.

I am a patient of Dr. Kevin Agrest. He is one of the best doctors I have dealt with. He takes his…read moretime with you to take care of health issues. He is a doctor that truly cares and goes out of his way to show how much he cares about his patients.When ever he does a test,if there is an issue with the results he lets you know and then comes up with a plan to deal with it. It's rare to find a doctor that does that.

Truly an amazing doctor. Listened to my every concern. Took the time to sit and talk to me so I…read morereally felt heard. The front desk staff were amazing and let me come with no appointment. The office was nice and clean.

Dr Barry Meyer outstanding doctor very through good bedside manner a few years ago Dr Meyer moved…read morefrom his old location on Ryan Rd I have been a patient of his for years now

We take our little one to see Dr. Stepanski he's absolutely amazing! It's hard to get an…read moreappointment especially if you need a same day appointment, it's practically impossible. The staff is 50/50 depending on who you get. I wish they had same-day appointments and that he would be available after hours for emergencies.

I just love DR Ahmad...her bedside manner is the best I have ever experienced. She goes over each &…read moreevery concern from last visit & listens so attentively on new concerns. She is awesome. I highly recommend her!

If you want a doctor that only cares about money, who is never in office, makes you wait hrs. Then…read morethis is a Dr for you.. Her staff is absolutely the worst. They don't know how to do a referral.. My husband one time in office heard the office staff talking shit about other patience.. So Lovely. Worst doctor's office ever...

I called to make an appointment today and the receptionists were very rude. They hung up on me…read morethree times. I recently switched insurance and need a new doctor for my son. So I called to set up an appoint and barely got through letting them know why I was calling and the receptionist hung up on me. I called back thinking it was an error. I said " I just called and I think the call was dropped..." The receptionist actually said to me "don't call back" and hung up. I called a third time, at this point I was shocked and horrified for being treated in such a way. This time I said, " I think you have me mixed with another patient. I'm just trying to make an initial appointment." I heard nothing on the other line because they had already hung up. My next call was to my insurance company to choose a different doctor. Who needs to deal with rudeness when you don't have to. I hope the doctors find out about this and fire the front desk staff responsible for such nonsense.

I've been taking my kids here for about 3 years now. Dr. Yaldo recently took over the practice. We…read moreabsolutely love it here. Dr. Yaldo really takes time to answer all my questions and she is so kind with my kids. The rest of the staff is wonderful as well. I can always get a last minute sick visit and I never wait too long. I don't think I've ever been this happy with a doctor's office.

My son has been going here since birth and I have only received fantastic care. I like that they…read morehave both a sick waiting room and a well waiting room. My child appreciates the fish tank and the warm temperature. I find the office to be far too warm for me and almost not tolerable but maybe something is wrong with me as far as this goes. Even when my son was born, they visited us in the hospital and helped me deal with a nasty threatening nurse at Beaumont who told me I would be leaving the hospital without my son if he lost too much weight in the 3 days there post C -section. My son was no where near a weight loss where this would happen. Really appreciate these docs.

My wife and I chose this Pediatric Group after researching many. What's sold us on this group was…read morethe length of time they have been in existence and location. You've been taking my son there for the last 2 and 1/2 years and have visited with pretty much every single doctor in the practice since then. We have found all the staff to be super friendly as well as knowledgeable. My son is not good with doctors and is not shy to let them know about it. Despite his sometimes dramatic behavior, the doctors and staff simply roll with it. If clearly seen it all. I'm glad to have found this group and would recommend them to anyone in the Troy area.