Excellent service. I entered just one minute before their closing time, with two bulky items to…read moresent off. And I hadn't even wrapped them. The shop keeper helped me with all the necessary packing materials and waited patiently until I had finished packing and addressing both parcels - almost half an hour past their closing time.

I have been visiting Cologne for almost 10 years. And always stayed with my family that leaves not…read morefar from this post/bank office. It is very different from Post or banks in the USA (which are two different places, not two in one). I give low rating because I spent many hours online trying to find a telephone number for this particular branch. No luck. How do I call you if I have to ask a question? Or I just have to go there with one question and wait in a long line to ask?This is not good for Customer Service. Phone number needed for people to call you.

When in Germany, Deutsch Bank ATMs are the place to withdraw Euros as so many businesses do not…read moretake USA credit cards. Kind of lame, but Deutsch Bank has no fee for Bank of America customers.