Well I Don't know we're to start, I've used Desert jumping for a number of years and my family has always been really happy with there excellent on time service!! Called Ivonne last minute Friday to have some tables, chairs, water slide, and goodie bags for about 25 kids, and everything turned out just the way we planned it. I will continue using Desert Jumping for all my family events. Thanks for all your help Ivonne read more

Desert Jumping Castles - Loved the palm tree water slide - Party Equipment Rentals Near Me - Tucson, Arizona

Don't rent from them. I had a really bad feeling about a month ago when we scheduled a really big castle for $200.00 dollars and we paid in full, also paid for the insurance and we recorded a standard castle. I'll count myself lucky from what I'm seeing. They owe us $100.00. I have the receipts and I call their phone number and it's disconnected. I'm telling you guys. Something happened. VERY VERY BAD FEELING. read more

Wish I could give zero stars. Same story as everyone else. They book party, take money, then they don't show. Won't call me back and won't refund my money. DO NOT USE THIS COMPANY! read more

Please please do not use this company!! They took my deposit and no called/no showed!! Ruined my little girls birthday!!!

I am BEYOND PISSED!!! I don't use to use this company for every party. I even booked their services March 2nd. Party is today March 12th. I got no call confirming my appointment. Normally I do. So party is today and they are a no show but I paid for it. How embarrassing for this company. I will get in contact with them and get all my money back. I had to call another company $200.00 for last minute jumping castle. My kids looking and asking where it is and I have to rush during the party. Now if they want to contact me they know how. They have my number. read more

I booked a waterslide for my son's birthday party and paid in full. They canceled the day of and said I would be refunded. This was a July 2021 and I have yet to be refunded. They will not answer my calls and when I do get through they keep telling me that they are going to get on it but never do. I 100% do not recommend this business; they are untruthful and without a doubt a SCAM! I even drove down to their storefront on 12th Ave. and they were closed. If I could give them zero stars I would! read more

I have used this place for years and they're usually amazing but this time I received an email 2 days before my event saying they had to cancel my event because they didn't have any workers but they were not going to refund my deposit. So I have to tell my 5 year old that he doesn't get a jumping castle which was the only thing he was looking forward to for his birthday. So I have to break that news to my kid and I'm left with no other option because they notified me only 2 days out. And I'm not getting refunded the deposit that I placed to ensure that I would have a jumping castle when they are the ones that cancelled my party. I do not recommend. They won't answer my calls or emails. read more

Desert Jumping Castles - Party Equipment Rentals Near Me - Tucson, Arizona

Horrible experience. Do NOT waste your time and money. Booked my sons party , they took out my deposit from the bank, got a confirmation receipt . They never showed up. Never got a call, & they never answered the phone. I had a friend stop by who was in the area and asked them to call me , the man who was there said he would call me, never did. Surprise there. Ruined my 8 year olds party. Thanks a LOT desert Jumps. read more

Worst company I have ever delt with. I paid for a castle to be delivered on Saturday. They called me Friday and asked if it could be delivered between 6pm and 8pm. I agreed and made armaments to have someone home. No one ever showed !!! Saturday morning I called them And they said all castles were canceled due to rain and they thought the owner called me. If I wouldn't have called it would have just been a no show. They told me I would get a full refund. I called Tuesday morning to ensure they issued the refund. I was told they could not give me a refund until Friday because they didn't have the money. Are you freaking kidding me !!!!!! Stay far, far away from this scam of a business read more

We're a military family and had heard great reviews from our friends who live on base about this company. We live off base & Rented the toddler combo jumphouse + slide for 12/12 ($172 after taxes + fees) with a drop off time for 2pm and pickup of 7pm. They didn't deliver the correct inflatable. They delivered a single water slide. I texted + called the cell phone of the delivery drivers + the listed Google number over 20 times and stopped receiving responses by 3pm. It is now 10:36 on 12/12 and the incorrect inflatable is still sitting outside my house and has not been picked up, nor have I heard back from the drivers, manager or any employee. If they'd like their inflatable back, I expect a phone call + a full refund for wasting my time and money. The lack of respect + professionalism is appalling. Not only did you lose my business, but you lost the business of several long term customers from the base due to this stunt. Pictures attached of what I paid for with description vs what I received on Google. Also taking my review to Instagram to help other Tucson families avoid the disorganization of this so called company. read more

Desert Jumping Castles - What I paid for - Party Equipment Rentals Near Me - Tucson, Arizona

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Dispite old comments, my experience was highly professional and organized. It was a very fun day for me & the little ones thank you guys so much!! read more

I've rented from this company many times before so it was disappointing that we had such a bad experience. Our drop off was extremely late and the jumping castle was covered in dust when they finally got it here to set up. They were supposed to pick up that Saturday night or the following Sunday morning. Someone randomly showed up at my house on Monday evening at 830pm without even a phone call. Because of this experience, it'll be hard for me to want to use them again. read more

I can not believe what horrible experience we had! The driver arrived 2 hrs late, then our castle was filthy, full of dirt, grass and candy wrappers. We were told with Covid they preformed extra cleaning in between rentals. There is no way it was cleaned after its last use. Then after an hr, it popped! There was 5 5 year olds inside. That should not of happened. Then I was told the new house would arrive in a hr, it took 3. And the 2nd house was even more filthy. My husband and I spent over an hour cleaning it. Then they were 4 hrs late picking it up. The entire experience was a complete nightmare. read more

Is it possible to give a negative Star review. I paid for A jumping castle for my son's birthday in about a month advance. I got an email confirming they took payment it was taken out of my bank account, and never heard anything back. The day before the party I had not heard anything from them no confirmation email no call to set up delivery as they have done in the past for me so I called. The phone number that I had for the email was disconnected. I searched them up online to see if there was a second phone number and saw that they were permanently closed. I think it's absolute garbage that a company would go out of business and not reimburse clientele that have paid in advance for services that have not been rendered. I know that they're closed and this will probably be a moot review I just hope that it can be used in the future to show the character of the individuals that used to own the company. read more

Horrible experience, driver arrived 2 hours late the setup was incorrect when it came to staking down the castle. Management takes forever to answer calls still waiting for a call back as I'm typing this review. Will be reporting them to BBB. Staff at the office was rude hung up on my sister in law when she was explaining herself. All around terrible experience. read more

Sitting at a birthday party and the castle is 3 hours late. The Mom is upset but thankfully the kids are still have fun. Any company that is three hours late when they supply party entertainment is completely unacceptable. read more

DO NOT USE THIS COMPANY!!! I reserved a jumping balloon package and a popcorn machine for February 6th, they called me February 5th at 5pm to cancel. They said they would issue me a refund and that has not happened! I have attempted to call them multiple times with no answer. read more

At all costs, try not to rent from this company. They got worse every year and this past October was it for me. They called the day before to tell me the castle I wanted was damaged so they switched me. Then the day of delivery, the guys showed up with something totally different then we discussed. He also said that the snow cone machine was broken as well. I already bought all the stuff for the snow cones and all the kids were excited about it. This place is awful. In the end, I contacted them several times, because they still overcharged me. They still haven't fixed the issue. They also didn't come back to get the castle until 3 days later. The absolute worst! DO NOT RENT FROM THEM!!!! read more

Reserved a bounce house for my son's 7th birthday two weeks ahead of time. I got a phone called the Friday before his party stating that they were going to be very busy that weekend and if it would be OK to drop off the bounce house a day early with no charge. I agreed but they never showed up and never called. I had scheduled set up for 12 PM the day of my son's party which was supposed to start at 1 PM. They never showed and I was the one that had a call. They said that the driver was behind, had just left, and would be about 30 to 45 minutes late, which I was OK with as long as it was on time for my actual party. At 12:50, I called again to let them know it hadn't showed up and asked where the driver was. They again told me that he was just leaving Marana! That should have put him getting to our house at about 1:45. Which still would've made most of the party. Then at 2:30 when my party was almost over I had to call again because they still hadn't showed and they told me again that the "driver had just left". By then I asked them just to cancel it and to refund my money. I was told that I would get a refund the following Monday. I waited all day and they never refunded. We ended up having to do a chargeback on our credit card to get our money back. Absolutely DO NOT DO BUSINESS WITH THIS COMPANY, unless you want a crowd of children asking where the bounce house is and a crying and extremely upset birthday boy on your hands. read more

I would give zero stars if I could.. I rented a jumping castle for my daughters birthday; I paid in full at the time of my order. On the day of the party, I never received a call. When I called to confirm the order, they told me a driver was on the way... mind you this was already an hour and a half late. The jumping castle was never delivered nor did I receive a call back. My daughters birthday was ruined. Terrible service. I would not recommend this place. read more

HORRIBLE!!!! They will book you, not show up, take your money and then ghost you! We called the better business bureau and they are F rated. So many other people have had this issue!!! Don't book with them! read more

I have had nothing but the worst customer service from this company. I wasnt supposed to have a velcro wall on the 11th. They called me two days before asking if they could drop it off the night before. No one showed. The party was at 12 saturday and i had to repeatedly call (annoy them) to get an answer. Finally I was told that they won't be able to get it to me and would refund me. It is now 11 days past, no refund and no phone call return. read more

they scammed me I paid the full amount upfront and the day of the party they emailed me and cancelled and the email said no refunds. I called numerous times and I even went to the shop numerous times and they would keep all the doors locked and no one would open the door no what a scam my poor daughter was so sad read more

I do not know where to begin, however one thing is for certain, I would NEVER recommend using this company for any events. Back in September we reserved one of their larger bouncy houses for my daughter's 6th birthday party scheduled for the 16th of October. The night before I received a phone call stating that due to employee issues they would have to deliver a smaller unit. While I wasn't happy I agreed. The morning of the 16th, the bouncy house was to arrive by 10am. At 10:30am I called since the party started at 11:00am. Someone did call me back indicating they are trying to get hold of the driver and will call me right back. WELL needless to say I have never gotten a response back since that day. Thank goodness I had other things planned for all of the 6 year old!! Starting on the 20th of October I started calling and emailing the company. Multiple times I called the voicemail box was full. In total I have made over 10 calls and 6 emails to them demanding they refund the full $325.23 that we paid. To date I have gotten ZERO responses back. What is maddening is that what if this was the ONLY thing a family had for their child's birthday and they saved and saved to do this special thing for them only to be disappointed. Then for over 2 months they have been without that additional $300 plus dollars. This is infuriating. This company is very unprofessional and lacks common courtesy. I would expect the owner of this company to call everyone back who has written a bad review to determine where the breakdown is AND to give full refunds!!! But if their employees lack, then their leader lacks as well. I sure hope we get the refund back without having to file anything with Small Claims Court. A very very very disappointed consumer. read more

I reserved a jumping castle back in February for my parting in April. I received a confirmation email with the instructions and that they would call me a day before. This was 3/30/22. Today, 4/3/22 I received an email that they were sorry my event was canceled...umm no it wasn't. In the email it said the $50 dollar deposit was nonrefundable. Scam! This is so not cool, less than a week before the party. I had done business with them a couple of years ago and everything went fine, I don't know why they would do this. read more

***Worse place to rent***, managers and owners would not work with me on a resolution of a non working water slide in 114 degree weather. Los gerentes y propietarios no trabajarían conmigo en una resolución. The water slide was delivered and broke just minutes after set up, the slide was taped with masking tape that is used for an envelope. El tobogán de agua se entregó y se rompió pocos minutos después de la instalación, el portaobjetos se pegó con cinta adhesiva que se usa como un sobre. I called the driver multiple times. Finally, when the driver did answer he said he was too busy to come out and fix the slide. I have pictures and phone call log of the driver not answering my calls. Llamé al conductor varias veces. Finalmente, cuando el conductor respondió, dijo que estaba demasiado ocupado para salir y arreglar la diapositiva. Tengo fotos y registro de llamadas telefónicas del conductor que no contesta mis llamadas. Hours later after event was winding down and doing presents a driver arrived to pick up the castle someone from the party said tomorrow would be fine. Some reason this vouided my chance at a refund even though all rentals are kept overnight in June and July per Desert Jumping Castles ad attached for review. read more

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I have been buying pinatas from this place since they were called Nataly's.(1988) Every year since my son turned 13. Now my grand daughter is turning 14 and I am still buying my pinatas from now (Desert Jumping Castles & Party Supplies). It has been a complete pleasure to work with Carolyn at the front reception area. She has always made sure my orders were ready on time. I would recommend to all my family and friends to please go and experience the biggest selection of pinatas. You can take a picture of whatever you want and they will make it exactly right. Remember them the next time you are having a party. I even bought a U of A piñata for my nephew when he graduated. read more

We had reserved a jumping castle for my son's 4th birthday party (his only request for the party) from All About Parties. On the day of the party, when I called, the owner told me he knew nothing about my reservation (I had confirmed with him over the phone) and was incredibly rude. I called Desert Jumping Castles 5 hours before the party and they rearranged a driver's schedule to get a jumping castle to my son's party halfway through. The owner called 4 drivers to figure out how to make it work. When the driver arrived, despite the interruption in his schedule, he was so kind and engaging and talked to the kiddos while they watched him inflate the castle. He did not complain at all. Everyone I felt with was incredibly gracious and seemed genuinely concerned about making my son happy. I simply cannot say enough good things about this company. USE THEM! read more

This company has no remorse when they ruin children's birthday parties! They called and gave me the delivery time and never showed! I called several times, as the money had already been taken out of my account. They never returned my call until one hour before my sons party. Which is clearly too late to cancel his friends. The bouncy house was the main activity for the kids. They canceled due to rain....there was no thunder, no lightning but a light rain. On all the weather radars the closest lighting came to our address was over 93 miles away. Their contract clearly states light rain is fine. Everyone was in tears, especially my son and his Birthday was ruined! Thanks Desert Jumping Castles for ruining what should have been a special day! read more

We rented a water slide from Desert Jumping Castles to celebrate our daughter's sixth birthday. I ended up choosing this company due to their extremely convenient online reservation option. This turned out to be the only good thing about this company. My complaints are as follows: 1. I did not receive a call confirming my paid in full reservation. I was concerned that the slide wouldn't even show up since I didn't get a confirmation! When I tried to call their office on my own to ensure it was coming, no one answered and I did not get a call back for my voice mail. 2. The delivery drivers brought the slide over an hour earlier than scheduled. Although some may say that is a perk, we were not ready for them. 3. They did not bring the supplies necessary to set up the slide and we had to provide the weights to secure it down. They said they were told it was to be set up on grass when their delivery sheet clearly stated where and what surface would be utilized. 4. The water slide itself was in HORRIBLE condition. The netting was ripping, the water hose connection was broken, one of the blowers would not stay on which created a safety concern for anyone on the slide, the pool at the bottom would not stay inflated to contain the water, and most important: the Velcro would not stay connected and required reattaching after each slider if not more, which caused all of the children to be covered in bleeding scratches from the rough material ripping their skin open. 5. The drivers did not pick up the slide until 10:00pm which was three hours after scheduled pickup time. Since it was set up in a public area, we could not leave the slide unattended to prevent loss or damage. Of course no one answered at their office and they do not provide an after hours phone number. I contacted them via Facebook messenger (where I actually received a speedy reply!). The person who replied let me know they would "be there in ten minutes," which turned out to be more than 30 and also gave me a snarky response about not needing to babysit their slide. 6. I found out from my neighbors that when the delivery drivers actually showed up to pick up the slide, they were so loud with talking on the phone and throwing things around that it woke several houses up. 7. I contacted the company using their email survey about all of my above concerns and did not get a reply. So I chose to review them on Facebook. They had the audacity to delete my review but did actually contact me after being called out via social media. When I explained that I would like at least a partial refund, they said they do not issue refunds after the equipment is set up but can offer me 50% off a future reservation. As I will NEVER do business with them again, I do not see this as an adequate response to the overall hassle, disappointment, and injuries the children sustained from using their company. I recommend staying very far from Desert Jumping Castles and choosing a company with higher standards of service and quality products. read more

I wish I could give a ZERO rating. This business is about as unprofessional as anyone could get. I ordered a jumping castle for my daughters birthday, I get a phone call at 8am saying they would deliver and set up between 10am and 11am. I waited until 12:30, no one came and no phone calls. I called MANY times, no answer. Finally at 1:15 someone calls me and tells me they are on their way. When the came, they were not dressed in any professional manner, they didnt have extension cords, so I had to go to the store and buy one. They set left and told me plug it in and everything would be fine. OF COURSE it wasn't, I called back and then I am told "oh your castle requires 2 pumps not just one. We have to go back to the store and get another pump". All while blaming it on the person who did the route. I was supposed to have the rental from 1pm to 5pm. The party started at 2pm. By the time they came, AGAIN with no extension cord, I had to put together all the extension cords in the house to connect the pump. All the kids were already at the house sitting and waiting. When it was finally set up, it was 2:50pm. They left, the castle would not inflate more than about 90%, they said it needed a bigger pump but they didnt have any. So the whole time I had to stand and hold up 1 corner of the castle so it doesnt fall over with the kids. I was told I would get a call Monday or Tuesday at the latest and be given some sort of a refund. OF COURSE no one calls, I gave them 1 week then I called. OF COURSE no one answers, it took me 3 days to be able to speak to someone. When I did, I was told they would speak to a supervisor and they would get back to me. OF COURSE they didn't. I called again after 2 days and I was told they would refund my card and someone would call me in 15mins to confirm. NO ONE DID. The next day I get an e-mail showing I was refunded only 40% of what I paid..... NO ONE CALLS TO TELL ME WHY just 40% was refunded.... WHAT TRASH!!! WHAT TRASH!!!!! DO NOT DO BUSINESS WITH THESE PEOPLE! You will be in for nothing but disappointment and HORRIBLE service! I really do not know how some places stay in business! read more

What a horrible experience. AND SO UNPROFESSIONAL!! I do NOT understand how this place is still in business. Had our jumping castle deflate after two hours of use. When we were supposed to have it for 5 hours. Carolyn was not willing issue a proper refund! I asked for half since we didn't even have it half of the party. So Carolyn's daughter decides to charge at me, put her fingers in my face and starts yelling at me!!! ALL I CAN SAY IS WOW!! I cannot believe this is a place of business. I DO NOT RECOMMEND THIS PLACE AT ALL! RUN!! They're rude, nasty, and obviously are willing to fight when they're in the wrong! They don't have customer service skills, or ANY sense of how, Carolyn said it "a party business" should run! IF I COULD GIVE ZERO STARS I WOULD!!!! read more

Okay, I was hesitant about renting from this place since they didn't have great reviews. BUT I gave them the benefit of the doubt. I know people said they were late or too early, or didn't get an email or call for confirmation. I was very happy I got a confirmation email and the next day I got a call from them confirming what time my driver will be at the house. We had our party at the house because I'm not going to wait at a park for a castle and chairs/tables. I was told our driver would be there between 10 & 10:30 to deliver the castle in the morning. Our driver Ramon or Raymond (I forgot) was there @ 10:33. Perfect. (Keep in mind these drivers have other pick up and drop offs around the same time). He was finished setting up in less than 20 minutes. I rented the equipment from 12-6pm and since we were at a house I told our driver no rush to pick the equipment up it's not a priority as there are parties at parks and what not. He showed up at 10:30ish to pick up the equipment which was fine since I had to pack everything up and load the car and put stuff away. I saw some people said their castle was ruined or had holes or wasn't staying inflated, but ours did. The kids loved it and so did everyone else. Thanks again. If you are concerned about this place go to talk to them and address your concerns from the review. But yes when they have a bunch of other orders, they cannot guarantee on time pick up. So I wouldn't ever do it at a park. These drivers work hard & put miles on their nice trucks. Please remember that they set up 5+ jumping castles and chairs and stuff. And then go back hours later to pick it up. He said he started at 6am and was done by 2pm and had to go back at 4pm to begin picking up and finished at 11pm (we were the last). I addressed my concerns from the reviews to staff in store and was reassured. Mistakes happen, and I was happy they took accountability and said yes we were late and we had some problems rather than an excuse. Overall very happy. Good prices. Sturdy piñatas let me tell u. The trolls one took a while lol!! read more

Desert Jumping Castles - Our jumping castle that we ordered. - Party Equipment Rentals Near Me - Tucson, Arizona

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I paid $150 for a jump/slide combo. Delivery was on time and flexible but the castle was in terrible shape. There were so many holes in the castle that it would collapse whenever more than one person went to one side. The slide would support no weight at all and was completely useless. Even the weight of a 5 year old child was too much for the slide to support. The kids had to essentially climb out of the slide. The nets around the slide and the jumping area were frayed and ripped. I called the company and told them about my dissatisfaction. The person I spoke with said tat she would notify the owner of the castle ( apparently dj castles doesn't own the jumping castles?) and get back to me. It has been more than a week since that conversation and I have heard nothing. I'd recommend finding another company for your event. read more

Paid extra to keep castle over night. Driver was to pick it up at 11am on Sunday. No call, no show. Monday- no call, no show. I emailed and I called and left a voicemail. In the meantime my grass underneath was showing signs of distress on the area where we were able to expose it. I finally got a hold of someone when I found a different phone number. She said she would look into it and call me back. No call back however, on Wednesday I received a call late morning from the driver who said he is on his way. I informed him we were given no notice, we were all at work and he could not be given access since we have dogs that would have to be locked up. Informed him he could come at 6pm after we were home. Again, no show. He then texted at 9:45 at night saying he could be there at 10:45 that night. I found this to be extremely unprofessional and my husband was on duty working 24-hour shift so having a strange man show up in the middle of the night also raised security and safety concerns. He said he could alternatively arrive 10am the next morning. I then received a call the next morning from a manager who was very nice but said he had no authority. He made sure the bouncy was picked up. Following the bouncy being on our grass in 110 degree heat for 5-days, we now have a 20x20 space of dead grass in the middle of our yard. I left another message this time on Facebook Messenger since my other messages weren't responded to. Although it shows message as read, to date, no response. read more

Desert Jumping Castles - Party Equipment Rentals Near Me - Tucson, Arizona

Jumping castle deflated 10 minutes into our planned party. Kids were inside castle so adults in attendance had to scramble to get them out before the whole thing descended on them. No back up plan from company. The driver tried to scramble to get other equipment from another party but that meant we had a castle for the last 15 minutes of our event. No call from office the day or the event or for 72 hours after. Email and phone message went unanswered. I called and spoke to office person who said they "were really busy". She refused to do a full refund stating "well you got to use it didn't you?" and wanted to do a prorate. I asked to have a manager call me back which, of course, never happened. We only used this group as we were REQUIRED to use an approved vendor by Marana Parks. Bad experience all the way around. I would encourage anyone who is required by Marana Parks to use their approved vendor list to definitely pick someone else. I must stress the driver did all he could but the company has no contingency plan and further doesn't really care about its customers. read more

Do not use this company! I ordered a jumping castle and tables and chairs for my family easter celebration. They showed up 2 hours late. I even called the day before to make sure everything was going to be on time and I was told that it would be here by 10am. I originally ordered it to be at my house by noon. They did not show up until 2pm, after my party had started. They never even offered a discount. Talk about a party foul!!! The person answering the phone kept promising to call me back, which she never did. I never got a call from the driver until right before he came. Bad customer service!!! read more

I would never ever recommend this company to anyone. I was nothing but dissatisfied with every aspect of their service. I used the at the recommendation of the city park service. So I place an online order since it seemed so convenient. I ordered a Castle, cotton candy machine, tables and chairs, piñata with balls and candy, and an ice chest. It's stated there that you will receive a call 24 hours prior to your party to ensure delivery. Well that never happened. So I called them. No answers. And no return call after leaving a voicemail. So the day of the party I'm waiting for a call and nothing until 20 mins before my scheduled delivery letting me know they were running late. Okay, fair enough. But he said he was 30 mins away which would only make him about 10-15 mins late. Nope! Drop off was supposed to be at 2pm he did not get there until after 3pm and the party had already started and my guests were already arriving. So he gets there and starts to unload however he has no help so he asked my husband to help get the chairs and tables out. That's fine. So it's very windy and I tell the guys that I think it's too windy for the Castle to be set up but he said no it's fine and he knew what he was doing. Then I noticed he did not bring a piñata or an ice chest. I questioned him and he said he forgot the ice chest and that I was supposed to pick up the piñata during the week on normal business hours. Um what? The website never stated this, my receipt never stated this and I was never advised any other way! So he said he will go look for my piñata at the store and will come back with that and the ice chest. Well he leaves and an hour goes by so I call him and he said I can't find it and office is locked so he can't look. He never even bothered to communicate with me to let me know this. So I say fine forget it and the ice chest and he tells me to call the manager on Monday. So after that call about 10 mins later the Castle begins to FLY away with 5 young children in it!!! This man did not in any way anchor the Castle down! He didn't even tell me. And I didn't check because he said he knew what he was doing!! So I call him again and tell him what happened and he says oh yes I for got the stakes or sand bags I was looking for them and I'll be there with them soon. Mind you it is apart of THEIR POLICY to make sure the Castle is anchor down for safety and that it is not set up in more than 20 miles per hr wind! The kids could have been seriously injured!!! So he gets there with only 2 sand bags! This is a large mega 5 in 1 Castle and he only brought 2 sand bags! I complained but he said it was fine like that and just left. So then pick up is scheduled for 630pm and the driver never shows up. I call and he said he was 30 mins away and would be there as soon as he could. 730pm comes and still nothing I call again and no answer. 8pm call and still nothing. My husband calls and he tells him stuff came up and he was still at home he would be there in 30 mins. My husband waited until 930pm at the park and the driver still never came. He calls again and the driver says he would be ANOTHER 30 mins! So my husband says I'm not waiting at the park anymore your stuff will be here at the park. The driver tells my husband do what you gotta do! So I have no clue when the driver picked everything up but he didn't mind that we left it at the park. So that same night I call the office and leave a voicemail with my complaints. So then I call and complain that on Monday. I called and had to leave a message. No one got back to me so on Wednesday I call agin and again and again. I called at least 8 times of not more and left messages. Finally I called from a different number. They answered IMMEDIATELY! So I ask to speak to the manager and she conveniently is not available. The lady I speak to takes my complaints down and said the manager would call me before the end of the day. I tell she better call me or I will be there in person at their place of business the next day. Well guess what the manager NEVER called! However late that evening I received an receipt in my email showing a partial refund. How awful is that! They don't call to off their apologies or anything. They just sent me the money like it was supposed to shut me up and make me go away! More than a refund I would have appreciated them trying to do right by me and apologizing. Having good customer service. I was honestly shocked by the way they handled things. They are far from professional. They have supposedly been in business so long well let me tell you if they continue to treat customers poorly they will begin loosing business and everything will go down the drain for them. Hope the will realize this before it's too late and get it together. read more

Rented the double helix slide and it was awesome!! Brand new it seemed and I would use these guys again next time I want to rent a bounce house or slide. read more

Had a horrible experience and not professional at all. Do not use them. Within a hour I had to call them back to come fix it and supposed fix it and still we couldn't use it for the rest of the time. they don't work with you for refund. they don't answer your calls back. never using them again read more