I'm genuinely disappointed to have to write this review after 15 years as a patient, but this…read moreexperience was unacceptable and, frankly, the final straw. Without any effort from your office to hear my account or offer even a basic acknowledgment of what occurred, I feel forced to document the facts here. This is part of a broader pattern that reflects a consistent and significant decline in professionalism and patient care. Your recent letter shaming me was despicable, short-sighted and indefensible, and only reinforced how unprofessional and poorly the office is now being managed. Since the departure of Dr. Lusby, a skilled, kind, and exemplary dentist, the practice has deteriorated from the inside out. What was once a patient-focused environment now feels impersonal, transactional, and driven by aggressive upselling just like a used car sales lot. My most recent interaction with your new dental hygienist (apx. 60 y/o, blonde - I was not given her name) was deeply unprofessional and rude. To characterize my behavior as disrespectful is simply untrue and clearly is projection. On the contrary, I remained calm and respectful throughout. Each visit increasingly feels less like healthcare and more like used-car sales lot. The constant pressure to purchase additional services like trays, molds, whitening treatments, unnecessary X-rays every visit, veneers, crowns, and costly memberships, is excessive, unwelcome, and inappropriate. I have never had a cavity, never needed braces, and have maintained consistent cleanings my entire life making me in the top 5 percentile of adults. On this particular day, I was scheduled only for a routine cleaning and polish, and I was clear that I was short on time. During the cleaning, the hygienist aggressively prodded my gums with a sharp instrument. I calmly asked her to "take it easy". Rather than adjusting, she became defensive and continued with increased force blaming it on my poor lack of care. Afterward, she proceeded to pitch two additional procedures, despite my earlier indication that I was only available for a clean and polish. When I politely declined one and said I would consider the other at a later time, she became visibly irritated. I chose not to engage in an argument and reiterated that I was there only for a cleaning and would seek a second opinion if needed. At that point, her behavior escalated dramatically... she abruptly stood up, threw her instrument down, and stormed out of the room, leaving me sitting there. After waiting a couple of minutes, I walked down the hall and calmly asked if she intended to complete the cleaning I had come in for. Her response was, "No. If you're not going to let me do my job, you can leave." When I clarified whether she was refusing to complete the scheduled cleaning I had come in for, she again told me to LEAVE. This came immediately after she had attempted to alarm me by claiming I had periodontal disease, sleep apnea and was a mouth breather. None of which are true as I previously completed a sleep study. Apparently now dental hygienists are allowed to give medical claims as an MD regarding areas of expertise they are not licensed for? Threatening me that I would lose all my teeth if I didn't act immediately, was the final straw. These claims were not only inconsistent with my lifelong dental history but were delivered in a manner that felt more like fear-based high-pressure sales tactics than legitimate medical guidance. Moreover, a second opinion from a different Dentist office confirmed I don't have Periodontitis. Shocking! The accusations in your letter, that I raised my voice (not close), arrived late (I was 4 minutes behind), disregarded staff time (actually disregarding mine), or improperly took photographs of office materials are inaccurate. The only photo taken was of the QR code displayed on your counter specifically for the purpose of leaving this review. Equally concerning is that neither of the dentists made any effort to contact me to discuss the situation or return my call. This lack of accountability stands in stark contrast to the excessive volume of automated emails, texts, and calls your office sends leading up to appointments, along with ongoing solicitations for raffles begging for more clients. It is also not surprising, in this context, that your office appears to have a revolving door of staff this I've gauged over the last decade shortly after Dr. Lusby's retirement. This practice has declined significantly, and I will no longer be a patient. I will also be transitioning my entire family elsewhere for dental care. Additionally, I will share this experience honestly with others, especially those new to the Tahoe area, so they can make informed decisions. I have never been treated with such disrespect. Furthermore, public acceptance here of facts and an apology from you and this dental hygienist would be the right thing to do. Let's see if you do.

I was visiting for the week from out of town. I had a filling pop out the first night in town, they…read morewere able to get me in immediately. I'm the biggest pansy when it comes to needles and really just being anywhere near a doctor - I let them know and they made the whole procedure relaxing and they were amazing. I honestly would consider coming all the way up for my own appointments in the future! Thank you to the whole team, you all were GREAT!!!

Disgusting users, losers, and assholes. They put the frighteners on me saying that my tooth are…read moreabout to fall out of my head and yet can't get me in on a regular appointment until August. I don't think that sounds like teeth falling out of my head anyhow assholes do not go there.

I cannot give them a higher recommendation. I left other dentists (Bay Area) due to weird stuff in…read morethe office. I drive here for the amazing care and great service. The dentists and assistants are great. They take time to do what you need and you can come back if there is a problem. If there is an urgent matter ( husband lost a tooth), they will get you in and they referred us to a good surgeon. Totally worth the effort to go here if you are a part-time Tahoe person. Not crowded and crazy like other places. I just think they are great

I've been going to Dr. Wenk and his staff for years! He does beautiful dental work and is…read morepainless. His staff is very friendly and professional. You won't be disappointed with their service.

Excellent service from Dr. Wenck and team. I am very happy with the work they performed on my…read moreteeth! I would highly recommend them!

Dr. Ha is an awesome guy and doctor who took great care of me, my wife, and our 2 kids with our…read moreDelta Dental PPO insurance...he's extremely generous and even let slide multiple charges that our insurance wouldn't normally cover. We are fully nomadic for 16 years now so go to many different dentists wherever our travels take us and Dr. Ha is a real pro. He did a crown on one of my zirconium implants and did a great job and charged a very fair price...their hygienist Kathy is fantastic too...did many cleanings over the years with her as we would visit Tahoe to ski, and their front person Brittany is always very helpful and accommodating...I really would love to give all my business to Dr. Ha if our future travels bring us within close proximity to Tahoe and his office, especially since for my crown for example, he was willing to lower his price and almost match another dentist's estimate, which was great, because I preferred Dr. Ha to do it, because he is a real pro and truly does a great job and takes pride in his work, which is not always the case with other dentists, and we've been to many in many different states.

I totally love Tahoe Dental Arts! Dr. Ha, Kathy and his whole team are wonderful!…read more Today, I took my 3 girls and myself there. My girls are 17, 6 and 2 years old. They did such a great job and are always so sweet and kind to us. They always greet us with a big smile and we feel very welcomed. We have been patients here for I believe 4 years now and I have never been disappointed. I recommend them 100%

Kevin Cassidy retired and now there is a new dentist taking his place who does not have the…read moreexperience or skills that Dr. Cassidy has. I was very disappointed when I made an appointment with Dr. Cassidy but was greeted with the new dentist that didn't know what she was doing and did not fix what I was there for.

My partner and I have been patients at Tahoe Dentist for several years and have been very happy…read morewith Dr. Cassidy, his staff, and the service. However, if you are considering this office for dental care, you should know that Dr. Cassidy sold his practice a while back (I'm not sure when). The new owers or at least the new management are not so great. The office manager (Janine) is NOT nice, she has no concept of customer relations, and as a result, we will no longer be using Tahoe Dentist. We switched insurance companies back in Jan (2022) and scheduled our annual cleaning a few months after. Once at the office, we gave the staff our new insurance information and specifically asked if the yearly cleaning and X-rays would be covered (as they had been for every cleaning we have had for over 25 years). We were told YES, of course, it would be covered. A few weeks later, we received a bill for $200+ each for the service. I called and had a conversation about the $400+ bills with Janine and was told in a very matter-of-fact and RUDE way that we needed to pay for the service because "it's not her fault that our insurance would not pay". BTW, Janine is not that great at getting back to you; according to the phone log, I had to call and text over 30 times to have this conversation. So I called our insurance and was told that "if we had gone to an in-network dentist, the serevice would have been covered 100%, and if Tahoe Dentist and checked, they would have been told that. Realizing what had happened, I called Janine back and offered to compromise and pay 50% of the cost. I did this because while they DID tell us the service would be 100% covered, I should have checked with my insurance myself (lesson learned). Janine got back to me a few days later with a 20% discount. Not because she or the office staff had done anything wrong, but because "we are good customers". She also wanted me to know how LUCKY we were to be getting that discount because WE were 100% responsible". NOTE TO THE NEW OWNERS OF TAHOE DENTIST: I know the customer is not always right, but we have been good customers spending thousands of $(out of pocket) at this office over the years, not to mention what was billed to our insurance. Janine is (in our opinion) not well suited for customer relations; she is rude, unnecessarily aggressive, and just awful for business. Also, I have not paid the bills yet because they still don't show the 20% discount.

Dr Kaplan was recommended to me by my dentist for retreatment of a 10 year old root canal that had…read morefailed. The retreatment was unsuccessful unfortunately as Dr Kaplan was unable to remove the filling material that was used in the original root canal. Their Tahoe office is incredibly dirty. So dirty in fact that I refused to have any dental work done there. The Dr didn't answer any of my questions directly, instead he told me what a great question that was and rambled on to the point of forgetting what he was talking about. While in the middle of talking to him he reclined the dental chair I was in and stuck a q tip in my mouth to numb up the spot that was going to receive the the numbing shot. I had to take it out of my mouth to continue talking. He seems nice but he is very forgetful and his assistant apologized to me numerous times for how forgetful he was.

My experience with Dr. Kaplan was excellent & I have had some REALLY bad things happen in a dentist…read morechair before. Dr. Kaplan is really really good at what he does. I came to him with a big infected tooth that needed an immediate root canal. This guy met me in his office, after hours, on a holiday weekend, at dinner time! He seems extremely dedicated to his patients, and his root canal work went perfectly. I'm not sure I've ever seen anybody as focused and knowledgable as Dr. Kaplan. So... If you're ever in need of a root canal go here for perfect work!

Dr. Jeanie Kaufman scares and threatens children. I…read moresincerely think she won't let the parents go back in the room because she doesn't want them to know what she is doing. She is late to her appointments and complains the whole time she is there. I don't know why she is a dentist, but a child dentist is honestly a travesty. She has to ask her husband for help most of the time because she can't do something as simple as pull a child's tooth. She yells, slams drawers, swears and stomps her feet like a child. She is a very unprofessional person and I hope people figure out that they absolutely should not take their children there. I wish I could reach out to each person- please take this warning seriously!! https://www.ratemds.com/doctor-ratings/2989239/Dr-JEANIE+F.-KAUFMAN-South+Lake+Tahoe-CA.html

Specifically went to her as she is supposed to specialize in pediatric dentistry. I have never been…read moretreated so rudely by a dentist ever before....you are not allowed to be near your child when she is treating them...um hello my son was 3 yrs. old at the time and might I say a bit nervous at the whole experience. I went to walk back when he was called in and in a very rude tone and voice she said "can I help you". I will never take my children back to her. Even my 11 year old daughter who was 10 at the time has requested to never go back to this dentist. Pretty sad.

Wonderful experiences every time. As someone who with a lot of anxiety around medical professionals…read moreI really appreciate their cozy atmosphere and friendly staff. Katie, my hygienist, was so sweet and made me feel right at home. I won't get my teeth cleaned anywhere else!

I was able to get in the same day for an emergency appointment. Such great attention to detail and…read moreprofessional knowledge has earned them a new patient and me a new dentist.