I recently visited the Decathlon store on Ortega y Gasset, and unfortunately, my experience was…read moreovershadowed by a troubling incident. From the moment we entered, my husband felt racially profiled by the security guard at the entrance. As we made our way to the sports pants section, we noticed that we were being closely followed by the same guard.
This unsettling experience continued as we moved to the changing room, where the staff were not only unhelpful but also quite rude. It seemed as though the store staff were communicating about us, which only added to our discomfort.
After trying on the pants, our experience took another negative turn at checkout. A staff member randomly tapped my husband on the shoulder and insisted that we pay using a mobile cash register, claiming it was due to the store being busy. However, it was clear that the store was not busy at all.
It is disheartening to witness such behavior in 2026, especially in a vibrant city like Madrid. I hope management takes this feedback seriously, as no customer should have to endure such treatment. It's a reminder that we still have work to do in addressing racism and ensuring a welcoming environment for everyone.
