Adrian was contacted and was at my father's house the following day with the materials needed to complete the water heater gas leak. Prior to arrival, he requested photos and assessed the problem. Adrian was responsive, professional, resourceful, and reasonably priced. Thank you for your services. read more

Adrian has our business for life - his customer service is impeccable and his work is very reliable. On Halloween night we had to deal with our water heater giving up on us - when I called Adrian he was willing to come the same night to fix the water heater to fix our leaking water heater - think 10.30 pm He came as promised and put in a brand new water heater and explained to us how the new water heater worked. He explained maintaining the water heater on a regular basis. Thank You so Much Adrian - you were awesome !!! read more

Dependable Water Heaters - Adrian with the new water heater - Plumbing Near Me - San Jose, California

Knowledgeable, fast fix, gave me 3 options, I picked the cheapest one. Pleasant transaction! I'll call him if there's problem next time.

Adrian has serviced our water heater twice and he was great to work with both times. He was responsive, helpful, and clear about what needed to be done and why. The first time he came out, we were happy with his work so I saved his number in my phone. He was my first call when the pilot light on our water heater wouldn't ignite this morning. He came quickly and got it started with no trouble. Highly recommend. read more

Adrian changed my water heater tank twice, last 2007 and last year, 2023. Amazing job, very friendly and remembered my name when texted him on my 2nd install. Yup and also showed me how to do maintenance the heater. I made an error regarding My payment to him, he immediately reimbursed me back. I definitely recommend him, an honest and professional person. read more

I am so happy with this business owner. He helped me resolve a pilot light issue over the phone and didn't charge me. I couldn't be happier. My hot water is back on and I didn't have to pay for it. read more

Called early morning for a water heater repair. Adrian came same day early afternoon and told me the issue and went on with the replacement since the water heater had a crack and leaked water. Real reliable no sugar coating anything and one of the most humblest guys you'll meet so definitely shoot him a call if you need that water heater repaired. Finally have hot water again. read more

Such amazing service! Dependable Water Heaters isn't short of great reviews, but for the great service I have received, I thought to add one more. Our water heater was due for replacement, it was 15 years old and was eroded and leaking at the bottom. As a first-time encounter with a water heater problem, I was quite anxious and eager to have this issue resolved. Adrian was able to respond promptly and make precise assessment over the water heater problem. Aside from the technical proficiency, he also provided communication that was personable, efficient, and clear to understand. Specifically for the resolution of our water heater issue- Adrian asked for photos for assessment, gave a brief description of the issue and what needs to be done including a fair quote, then he went over how the process would potentially go. As a customer, I was reassured knowing exactly what to expect from initial communication to completion of the work. It was overall a wonderful experience and I would highly recommend Dependable Water Heater to anyone who may be experiencing water heater troubles at their home! read more

Our 19 year old gas tank water heater started leaking water, and so I called a bunch of different places to ask for quotes. Adrian gave the best quote and was very responsive and helpful. He was able to replace it the next day and also pointed out a problem with the old installation, which he fixed. He also taught us how to do the biannual flushing and was overall very knowledgeable and friendly. Would highly recommend his services! read more

Dependable Water Heaters - New water heater installed by Adrian and his team. - Plumbing Near Me - San Jose, California

If dependable is what you want, then Adrian at Dependable Water Heaters is the only call you need to make. He took my after hours call on a weekend, shared some photos of the problem, and I had a new Water Heater Thermal Expansion Tank installed in less than 24 hours. Fast, fair, friendly, and, most of all, dependable! Thanks, Adrian! read more

Dependable Water Heaters - Before photo - and what builder installs this above an electrical outlet, anyway - Plumbing Near Me - San Jose, California

See all

Prompt service, fair quote, painless process for new tankless system. Satisfied customer.

Wonderful experience overall. Helpful, timely, kind, experienced, and efficient. Thank you.

Repeat customer here! Adrian had installed our water heater in 2019. Our water heater had suddenly stopped working and I was dealing with two young kids and a bad cold at the time. Adrian came within an hour, diagnosed the problem, installed the new water heater and was done within a few hours. I completely forgot about this business until our tankless water heater at another part of our house recently started leaking a lot of water. Luckily I had saved his number on my phone and called him. I explained to him the problem and sent a few pictures for reference. He came over for a quick inspection earlier this week and realized that the water heater itself was fine but the overflow pipe needed a part that was old and was not functioning properly. He fixed it, serviced both of our water heaters and was gone in an hour. Professional, courteous, efficient, and HONEST!! Had he recommended about getting a new water heater, I would have definitely said yes since I had no idea what was wrong. Saved me $$$$. Highly recommend! read more

I called them at 730pm and Adrian picked up the phone immediately. I told him my problem and he worked with me on the phone on how to relight the pilot light. A plus service! read more

My water heater had been acting up for a week and then finally died a week later. I called a few different companies, but Adrian was the only one who offered me debugging suggestions through the phone without asking for any money. After he told me I needed a new water heater (and I confirmed this with different people), he was able to order a brand new different model and have it ready the following morning. He hit a few unexpected issues during installation, but was able to solve all of them without a problem. Absolutely recommend him for your water heating needs. read more

Adrian is truly amazing, honest and very genuine person. My water heater suddenly stopped working and I called him over the phone to explain the situation. He asked me to send pics and enquired if it was leaking. He suspected that it could be pilot that needed restarting. Later, he walked me through the steps needed to reset the pilot. And viola, it worked. Truly impressed by his professionalism. Any other guy would have charged me for a visit, but, this guy is very honest and dependable! I have decided to call him for any heater or plumbing needs in future. read more

Adrian is now my go to for water heater issues (hoping few and far between though...) I rent out an old family home to some friends, and over the last few years I've serviced the 11 year old water heater myself; until recently we had a handyman come in and make some minor repairs to get the pilot light back up. Well whatever was done didn't go well. Queue gas leak; panic; call to pge; house evacuation; explicatives toward the water heater; cold water only... I knew it was time to get it replaced. I thought about going to Lowe's or Home Depot, but I wanted a pro to install the next one and I didn't want to schedule out way in advance. This is a rental property and my tenants deserve some hot water. I reviewed a dozen profiles of contractors, and what I saw on Adrian's reviews were stellar. Stories of the warranty work really stood out. His prices were competitive, and I read of his willingness to handle an emergency. It came down to a better warranty on labor and parts, and someone who was easier to deal with up front, and later down the road. I decided to call him first, and only him. I'm glad I did. He was super busy, but understood my situation, and said he would try to get to me by the end of the day. From the time I called him, to about 8 hours later, we had a new boiler installed and hot water running. F**k ya. Bookmarking this profile. He'll be who I call for my personal home too when the time comes. (Now that I think of it it's also been about 11 years since this one was installed too... damnit..) read more

Dependable Water Heaters - Now associated with a good memory - Plumbing Near Me - San Jose, California

See all

Adrian is very experienced and efficient. While others find out the water heater is several months out of warranty and are anxious to sell a new unit to us, he was able to walk through the steps to fix the issue. He will be my water heater person in the future. I suggest you make the same choice. read more

We had a great experience with Adrian! Excellent communication, quick response times, and a high quality of work. We had a bit of a strange issue where we had an unfinished/botched water heater installation from a previous contractor. Adrian was quick to diagnose all issues with the previous install and fixed everything up for the fraction of the price of a new water heater installation. We're really grateful for the quality of service that we received and we highly recommend this company for all your water heater needs. read more

The name says it all! Not only dependable, but knowledgeable at his job. His able to provide clear advice and diagnosis. Provides quality work, friendly service, and exceptional results. read more

Outstanding service. I got a call back within a hour, and they arrived at my house within a few hours. My water heater was repaired at a very fair price and they were so good about explaining the process of what was necessary for the repair. Highly recommend this company for fast and excellent quality work! read more

My 12 year old water heater finally went out one night and I texted Adrian and he asked for a few pictures and was able to give a precise quote. He came over the next day and got the installation done in about 90 minutes. Adrian was cordial and professional. I would recommend using Dependable Water Heaters! read more

Dependable Water Heaters - Plumbing Near Me - San Jose, California

Recently used them to replace my water heater. Had very good experience with them. And pretty reasonably priced. Definitely recommend them.

Great owner! he took over 1/2 troubleshooting my thankless water heater for FREE! He decided not to waste my money on a recirculation pump to speed up hot water delivery to the faucets or shower. I plan to use him for my yearly flashing services of this tankless water heater. Thank you very much, -Berhanu read more

I chose Dependable Water Heaters based on the Yelp reviews. Called Adrian on 2/13, he came out on 2/15 and found that my 40-gallon heater was beyond repair. He removed the heater (with the help of my son) and told me that only a 30-gallon heater would fit into the tight space and quoted about $2700 total. 30-gallon heater is less than is recommended for the size of the household, but I thought that had no choice but agree. The installation of the new heater was delayed since the closet needed to be repaired and also get a termite treatment, and I did not know at the time how long it would take to get that done. I asked Adrian how much of a lead time he would need to get the new heater in, he said 24 hours. After closet was ready for the installation, I called Adrian again on March 4 and asked when he can get the water heater in. He promised to get back to me by the end of the day and never called me back. Another vendor came out on a short notice, installed a 40-gallon water heater without a glitch and charged me $1600. I called Adrian that same day and told him that I chose another vendor. Two weeks later I reminded him that he never charged me for the service call and asked for the invoice. It took Adrian until April 4 to send me the invoice. He charged me $595 for 2.5 hours of work. He explained that removing the water heater from the tight space was a very complex task, which "justified" his hourly rate of $238. Invoice had no mentioning that the service call was to investigate the leak. When I asked him to indicate it in the invoice so insurance company would cover it, he added a brief note at the end of the long list and refused to detail the leak investigation any further. Note that I was honest and reminded him to send me the invoice for the job that he probably forgot about. Somehow, the other vendor charged me almost the same amount for 6 hours of installation in the same tight space and never complained, they also did not have any problem installing a bigger water heater in the same tight space. These are the facts. It is up to you to decide. read more

Thank you yelpers! These reviews are spot on. I have an issue with my water heater and I texted Adrian about it and he almost immediately called me back. I texted him some pictures of my water heater that he requested. He then took the time to educate me about my water heater, not in a demeaning way, but in a genuinely helpful way. He could have just come and charged me his service fee, but he took the time on the phone to educate me on my issue (sediment in my tank), explain to me the pros and cons of my options and walk me through what I could do on my own if I wanted to. That is service! I believe he really wanted to help me and not just make a buck. Adrian was knowledgable, professional, and just a nice guy. I have not decided what I want to do yet, but I would definitely choose to work with Adrian if that is needed. I usually don't love talking to service vendors because some really try to upsell you or are really short with you, but this is definitely not the case here. Thanks Adrian! read more

Adrian is amazing!! I had issue with my water heater and Adrian helped me fix it over the call. He was so patient and detail explaining the problem and solutions. I would definitely recommend Adrian for any water heater issues you have. He is an expert. read more

Last Friday it finally dawned upon us that our ancient water heater had to be replaced. (You mean hot water isn't supposed to be rust-colored?) So we called Dependable, based on Yelp reviews. A mere twenty hours later, Adrian had arrived, installed a new, high-quality heater, reattached our recirculation pump, given us maintenance instructions, and hauled away the old heater. His service is thorough, friendly, and fast. I'd recommend him to anyone. read more

I would give more stars if I can but unfortunately I can't. First I would like to say Adrian was super responsive and reliable. I called him in the morning just to get a quote for a water heater installation and got the quote right away, the most amazing thing about Adrian he came on the same day which I wasn't expecting at all. Overall, I would continue to contact Adrian for any plumbing needs. I would highly recommend Adrian if anyone is looking for a plumber. Thank you Adrian. read more

I recently experienced a leaking water heater in my garage--a major crisis for my hot water-loving family. I immediately turned to Yelp and searched on water heater repairers, and found Dependable (Adrian). He has excellent reviews, and I quickly got the impression that he is a sole proprietor, which I prefer. I called him, he answered...and showed up at my house an hour later--with a new water heater. Amazing... Once he pulled the old water heater out, though, we found water damage in the wall behind it, and it had seeped into my adjacent dining room. Ugh...Adrian set aside the old water heater, and dropped off the new one, and promptly referred me to Bay Proz Restoration to tear out the wet drywall. Bay Proz was equally responsive, and got me cleaned up quickly, so that Adrian could return to install the water heater in the next few days. Adrian is highly responsive, pleasant, very experienced, communicates well and charges a reasonable price. I would not hesitate to use him again, or to recommend him to my friends. read more

I called Adrian to replace our water heater. He is very honest and professional with great personality. His pricing is very fair and he is quick to respond. I am a new homeowner and I had forgotten about the house warranty that comes with the contract. He reminded me to go through the warranty when he showed up at my house to replace the water heater and realized I've recently bought the house. He saved us a lot of money! Thanks Adrian! read more

My pilot light wasn't lighting, was referred to Dependable Water Heaters by a neighbor. When I called Adrian wasn't able to pick up but he texted me before I could leave a message and promptly called me back a few minutes later. I told him what the problem was, he had me check a few things on the water heater and diagnosed the problem and solution over the phone. He could have easily made this a service call and I would have been none the wiser, but he didn't, so many thanks to Adrian for the outstanding and honest assistance. Next time I have an actual problem with my water heater he will be getting my business! read more

Adrian was excellent, he installed a new 75 gallon hydronic water heater for me for a very competitive price. He was able to perform the service within 24 hours of the initial phone call, and he gave me the best price of all the companies I called. Thank you for the great service Adrian! read more

This guy Adrian is legit! I called him last minute and he was very responsive. He was the only one who really asked me the right questions. When he came by he was actually quick to replace our older water heater. Existing one was propane. He replace with upgraded (for free) natural gas heater. He also contacted PG and R to reconnect the gas. I would recommend him. read more

Dependable Water Heaters replaced a brand new water heater for us a few months back, and recently we found it was not tied up appropriately and started to loose, and we called Dependable Water Heaters many times but this company used many excuses not coming to fix it, we have to find a handy man to fix it for us. We will never use their service any more! read more

Adrian was a pleasure to work with and super easy to talk to. We came home to find our water heater leaking all over our garage and started calling every plumber in our vicinity only to hear that they can't come out until tomorrow morning. We were lucky that Adrian was able to come out the same night because we live near him. He was able to diagnose the problem and price match a quote for us. He was super educational and asked us if we had questions - we learned lots about water heaters in just the short period he was over. The next day, he and George came over and installed our new water heater for us. I highly recommend him as he was honest, reliable and pleasant to work with. He even leaves you with pointers on things to do in order to extend the health of your water heater! read more

Responsive, informative, passion for craft... Adrian noticed the straps from my prior water wouldn't hold. He showed me and replaces with straps that would hold all for the price he quoted no up sale. He is about doing it the right and efficiently... I would recommend to my friends and family. read more

Quick response to our request to replace a water heater. Very friendly and professional installation within hours of our early Saturday morning call. Thanks Angel, Anthony and Adrian for your excellent service! read more

This is a belated review but really wanted to provide a shout out to Adrian even though we didn't end up going with him for our water heater replacement. Our water heater started leaking New Year's Eve and he was the only person to respond to any calls on New Year's Day. He promptly returned a phone call and after a series of texts with photos and calls he gave us excellent advice on how to proceed. Unfortunately due to the nature of our installation, we needed somebody capable of doing both HVAC and plumbing work (home builder inexplicitly blocked access to the water heater with our HVAC) which was not in his skill set. Can't speak personally to the quality of his work but can definitely give him a 5 star rating for responsiveness and knowledge. read more

Adrian was responsive; he responded/answered my call quickly and scheduled a visit. He did the job as promised, quickly and efficiently. I highly recommend his business! read more