I rarely leave negative reviews, but I feel obligated to warn others about our experience with Dependable Fencing.
In April, I hired Dependable Fencing to replace my elderly mother's fence and paid the required deposit. They were scheduled to begin in early June. During the week of June 20, their crew removed her existing fence, then informed my mom that it would be another 2-3 weeks before they could install the new one.
My mother and stepfather are both in their 70s, their backyard opens to an alley, and they have two dogs that require a secure fenced yard. I called Tana to ask when the project would be completed. I wasn't interested in excuses about the delay--I simply wanted a realistic completion date. I was told the job would be finished the following Wednesday, which, while inconvenient, seemed manageable.
A few hours later, I received another call saying they would not be completing the project because they didn't like that my mother and I were "already complaining before the job started." The problem with that statement is that the job had already started--they had removed the existing fence and left my mother's property unsecured.
They pointed to a small temporary enclosure they built for the dogs, but it was essentially a tiny box on concrete and was not an adequate replacement for a fenced yard.
As of this review, Dependable Fencing has not completed the work they contracted to do, and my deposit has not been returned. My elderly mother has been left without a fence because the company chose to walk away after removing the old one. Not only that, while taking her dogs out, my mom tripped over a line that they had placed to mark the yard and landed on her shoulder. Luckily, she was ok but the security risk my mother is facing because of Dependable Fencing is unacceptable.
Every project can encounter delays, and I understand that. What I cannot understand is removing someone's fence before you're prepared to replace it, then refusing to finish the job because the customer had a complaint and asked for a timeline. I would NEVER recommend this company to anyone. In fact, I want everyone to know the horrible position they left my mom in- literally with no fence- instead of finishing the job they started.
In closing, they have a quote on their website that says, "We treat every install -- residential or commercial -- like it's going up in our own yard." Really, Tana? Would you have left your mother's yard in the same shape that you left mine? What about your child's? I don't think so. read more
