Review for Sher Smiles Orthodontics and Periodontics (Dr. Deena Sher)…read more (If we could give zero stars, we would.) I, Dr. Howard Friedman MD regret having to write this, but my wife, Ibojka Friedman's experience at Sher Smiles was profoundly disappointing--particularly because it wasn't the dental care itself that left a bad taste, but the deceptive and unethical billing practices. Dr. Deena Sher evaluated what was clearly a minor, benign mouth lesion. The initial consultation was nearly $200, which we expected. What we did not expect was an additional $600 fee to "prepare" the lesion for outside pathology review--on top of whatever the external lab charged (which was not included in their estimate). That brought a simple, benign oral cyst to a cost of over $1,000, despite our dental insurance. The most troubling issue is that Sher Smiles chose not to submit the pathology charges to our insurance. Why? Because it didn't benefit their bottom line--just ours. That decision was made without our input or consent. When you're facing a potential health issue, you want transparency and trust. What we got instead was a surprise bill and a sense that profit took precedence over patient care. A benign diagnosis came at a premium price--and Sher Smiles made sure we bore the full burden. That's not just disappointing. It's unethical. We would not recommend this office to anyone seeking honest, compassionate care. Buyer beware.

From the owner: Orthodontist that cares for his patients.read more

Fantastic care. Really genuine staff. Such a caring and responsive group. And their results are…read morestunning!

Communication is very important of which this location knows nothing about. The doctor that I had…read morewas very nice and seemed caring about my situation. The wait as a walk in was over 2 hours and supposedly it was because they were short handed. How do you let a fax sit over a week without contacting me the patient or my PCP who you claim didn't complete the form, so when was someone from Cleveland dental institute going to do there job? I really felt good with the doctor that was informing me of my situation but no communication means you don't need and want my business. So I'll go somewhere else and I don't and would not recommend this place.

Call me several times before my appointment to tell me I owed money. Then when my appointment came…read moremy dental prosthetic was still at the lab. They let me pay for it and made me wait an hour before telling me it wasn't there. Totally unprofessional and inept staff.

Great place. My dentist was very caring, confident, and just all around wonderful. Will be…read morereturning in the future. Side note. Where does one find such a funny and charming receptionist. Absolutely peachy

I'm officially finished with this place. They switched Dentist faster than a tank of gas. The last…read moretime I showed up for my annual exam it was the dentist first day and she just decided not to show up that day so it was a complete waste of my time. They had a hygienist and a receptionist and that was it running the whole office. Now I have an appointment and I've been sitting here 50 minutes after I was supposed to be seen at 11 o'clock in the morning and still have not been called back. Contrary to popular belief people have lives and when we set an appointment time, that's when we expect to be seen or shortly thereafter you can keep this place. I'm done.

This dentist office is absolutely horrible. I am not the type of person to leave reviews, but it…read moremust be said they are extremely unprofessional and the dentist. there not thorough. They missed a dental infection for five years, which caused me to have bone loss. They managed to put a crown on a tooth without doing the root canal and removing the infection. Every time you go they will try to put a crown on your teeth, even if it is unnecessary. They missed blatant signs of a dental infection but are able to tell an old filling needs a crown interesting. When you voice your concerns about the improper care they argue with you even in you've got a second opinion already. They failed to provide the standard of care that is required for the Ohio dental board and I will be reporting.

Dr. Irina Yarovitky was my attending dentist and my initial reason for coming in was jagged edges…read morein my teeth that I was feeling on the back right side of my mouth...She did an examination and determined that I needed a crown...It took several weeks for the crown to come in and they even had to reschedule one of my appointments because my permanent crown come in yet...Meanwhile, my temporary crown came out and I actually had an issue with the fact that most of the work done at the clinic was performed by dental assistants and not the actual dentist. Anyway, the permanent crown finally arrived and Dr. Yarovitsky "Assisted" the dental assistant who did most of the work cementing my tooth in and then told me not to eat on that side of my mouth for two to three hours...I didn't eat on that side of my mouth for around six hours...Well that "Permanent" crown came out as I was eating breakfast after being implanted well over a month ago...I went in to see the dentist and let her know that I was disappointed that my crown came out and her response was, "Things Happen!"...Just like that and I said well it was supposed to be a permanent crown so I don't think it should have happened and she said, again, " Things Happen!"...I told her that I didn't think that was a professional way to respond to my concern...The Long and Short of It was this was the worse experience I've ever had at a dentist office and I wish I had never gone to this Hudec dentist office.. She never really even properly addressed the jagged edges of my teeth saying she would have to remove part of my teeth...0 out of 10 on professionalism and my satisfaction with the work done on my teeth...

they closed the clinic and did not say anything making me waste gas when they were not even openread more

From the owner: Premier Smiles Orthodontics offers expert care for kids, teens, and adults in a friendly and…read moresupportive setting. We provide braces, Invisalign, and custom treatment plans at multiple convenient locations. Our experienced team is here to help you achieve a healthy, confident smile.