The staff at Dental cares in Cordova Tennessee was very friendly. I had one broken tooth and a cracked crown on my top front teeth. However... Dr Hennessy recommended an outrageous, excessively expensive and unreasonable solution for my dental problems. Two additional unusual things: 1. Dr Hennessy suggested I send a text to his personal phone number ending in "9367" 2. The dentist, Dr Hennessy did all the individual x-rays himself. He had to retake several because he said they were too blurry. My visit lasted approximately 2 hours and I received no treatment. Dealing with Dr Hennessy was a waste of time and money. read more

I hate going to the dentist so it's been a while. I broke a filling that repaired a broken front tooth. A friend recommended me here and I have to say everything was great. Yes, I had to endure several hours of torture since they said I have gum disease from too much tarter. And I could only handle having half my teeth cleaned. Then I suffered the ordeal of having two teeth ground down for two temporary crowns. I don't know if I'm ready to go back to get the other half of the work done. Of course I'm joking about the torture, but anyone who's ever gone to the dentist knows what I'm talking about. Actually, they did everything they could to make me comfortable. It wasn't as bad as enhanced interrogation luckily and I didn't have to tell them where I hide my money. Lol. They were all wearing masks. I wanted a mask too but they wouldn't give me one. The most painful part of the whole ordeal was paying for services at the end. Again, another joke, because I'm a cheap skate and I hate spending money. Their prices seem to be in line with the market and fall in the range of what Google says they cost. Also, after looking at my mouth, they had written quotes presented to me explaining the services and charges. This way I knew exactly what I'd be spending ahead of time. The really nice thing about this place is that it's state of the art and it's very clean. The staff is very friendly and professional. They know it's not easy to sit in that chair and hold your mouth open, so they do what they can to accommodate. Plus I hear that they're opening a new office in Collierville! They have these tvs right in front of you in the chairs. I thought it was nice to draw my attention away from being scared to death, but then it plays their own dental commercials. And then the dentist comes up and I'm like, hey you're the famous guy from the tv commercials! Another thing they used the tv for was to take pictures in my mouth and show them to me on the screen. That was really scary! They have videos explaining each procedure and since I was nervous about the crowns and asking what it's like, they used the tv to show a video of it. Another thing I appreciated was that they talk to me throughout the procedure and tell me what they're doing. Also they called me the next morning to make sure I'm ok. I guess Dental Cares cares! Not a good day for me, and I'm dreading going back to complete the work, but it's the final result that matters and I cannot think of any ways they could improve. Dental Cares will be my place from now on and Dr. Smith will be my doctor. read more

DentalCares - Cordova - I hate these things so I always try to hide them when nobody's looking. Lol. - Cosmetic Dentists Near Me - Cordova, Tennessee

Excellent visit today! I usually dread the annual x-rays but today was so comfortable and the images were excellent! In and out in 30 minutes for my cleaning. read more

I have videos the doctor Ross in one of his assistants abusing me, his assistant was touching her phone with the gloves on that she was touching my dentures while Ross was grinding on them and then putting them into my mouth without blowing them off or washing them off! I have videos of Ross asking me to take off my hat in front of one of the female assistants and then telling me, I'm just kidding put your hat back on we just want to see how much are you had on your head. I've got video of the dental hygienist act like she's cleaning my teeth and wasn't! I have videos of the office staff during my visit for my teeth cleaning coming back insane did my insurance didn't cover them. This is after the second set of Dentures were being made because they screwed up the first, II we're no better! I have video of doctor Smith talkin to me trying to manipulate reasoning for the actions of dr. Ross. I have not received an apology from this company as of yet oh, I guess they think it will show their guilt LOL! It doesn't matter I have videos of everything fraud with insurance, because my insurance knew this was happening I told them and they are aware I had videos! Morning don't do like they did to me, do not sign anything till you see the product you are getting with all honesty! This place produces a con game I want people to get extra help! They try to make you feel like the bad guy! This might be an establishment for people with good insurance and private insurance. This is not a good place to go if you have Medicare with a supplement! Take my name look me up on Facebook shoot me a message through Messenger and I will send you the videos and you can see for yourself and atrocities of this company and manipulation read more

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Worst experience of my life. Created my lifelong fear of dentistry. Too many interns taking their with their hands in your mouth. Too much looking around not having a CLUE what to door how to use equipment properly. Too little supervision and no teaching going on. I didn't pay for a dental college level of care. I also didn't expect a 30 minute procedure to take 4 hours! Lastly, I had three crowns and all three were messed up sent back messed up again and not till the third try did they get them in absolutely horrendous care. One crown was seated improperly with terrible margins and NOT SEALED and came off within a year! I wouldn't send my worst enemy here! read more

As for dental work they are good. As for running a business they suck. 7 months ago my wife had $1126 worth of work done. She was told that her insurance would not pay anything on it so she paid the $1126 right then. Then when we got the insurance monthly statement it showed they paid over half that amount. She has been trying to get the difference back ever since. They show they they owe her but have yet to pay it read more

I started going to Dental Cares last year. I see Dr. Hennesy and he is my favorite dentist of all time! They can always schedule me in on short notice and get right to work. I even continued to go to them when I had a spell without insurance and they worked with me. I've had to have multiple root canals and Dr. Hennesy does them with complete perfection! After every visit I receive a hand written post card from his assistants and a follow up call, which makes me feel that they care. I've recommended multiple people to go visit them with any teeth issues. I will continue to have them as my number 1 dental providers! read more

Dental Cares at Cordova is Top Notch! Sherman has been my Dental Hygienist for many years and I won't see anyone else. He's friendly, knowledgeable, professional - and tells you everything he's doing. The office is super clean and they take every precaution of to ensure the patients and staff remain safe. The dentists are friendly and make the necessary recommendations. You're in and out in no time! read more

I went to this dentist for about a year. They continually tried to bill an insurance that we didn't have, in addition to the insurance we do have. I would get a letter from the other insurance company everytime I went there stating that I'm not insured. The dentist I originally chose was in my network, but they kept billing in a different dentist name that was out of my network! Raising my out of pocket costs. I am currently fighting a bill from 2016 that I paid. I have repeatedly called and sent copies of the credit card statement with the payment, in addition to the statement explaining what my insurance paid. I actually over paid and they owe me! The dentist's aren't bad, but the office staff is a mess. Get your books straight! read more

You had me at hello! I've never been a fan of the dentist. I'm sure many of you agree, but I am in love. Totally in love. From the second I walked in the door, everyone was the nicest they could possibly be. And not phony, lovely! I will be back, my family will be back, and anyone I can drag in there will be back! Thank you so much! read more

Great office! After going to another place that did my family wrong and then not going for a long time it was so refreshing to come here! They remember you and care for you. Honest and respectable staff with the attitude of customer first. Would highly recommend this dentist office to anyone and everyone!! read more

Just NO! Worst place ever in life. The front office staff were rude and disrespectful. I would not send my worst enemy to this place. It's horrible. The quality of service sucks and they are con artists who try to overcharge you for services you do not need. read more

My husband got dentures here back in March. He was quoted a price of $338 for a full set of dentures. They agreed to upgrade to the next level, Premium, for no charge if he did a little promo video/recording for them. He agreed. The price would be $328 for a FULL set of dentures at the premium, not standard, level. He asked them to do a rush job for an additional $125 per arch. The total price was quoted at $578, including two arches and rush fees. He paid 1/2 of the total and they also billed his insurance provider. In July we received a bill for $714. When I called the office, Leslie told me there was a mistake and that we were due a refund of $278. I waited. In August I called back and Leslie told me that they were switching systems and that the paperwork was sitting on someone's desk waiting for the new system to finish it's upgrade. Three weeks later, I phoned again and this time Leslie told me that she didn't know what I was talking about and that we owed the $714. She reviewed the paperwork and said she would have to call back because there were to many notes written on the copy and she would need to get with whoever gave us the quote. She said she would call back in a couple of minutes. Guess what? No call. I called the next day and Leslie told me that she had handed the issue over to Cindy and Cindy would call me back that afternoon. Guess what? No call. I called back today and spoke with Cindy. She insisted that we had upgraded to elite at $660 per arch, that their was also a film charge of $68 that we owed. The insurance had paid $674 and we now owed them $220. She was looking at the exact same paperwork that I was, so she said, but refused to admit that it said we would get a full set of dentures, plus rush fees for $578. She finally decided that she did not want to listen to me read the paperwork to her one more time, so she said she would refer this to the office manager, Kathy, who was conveniently out of the office. From my point of view, they have committed insurance fraud and misrepresented their pricing. The dentures look great, but the service is reprehensible. read more

They insist on unnecessary treatments to make money. They practice "get-to-know-you" marketing and asks lots of personal questions (that's to see how you'll pay). Don't be gullible! Get a 2nd opinion, or do yourself a favor, go to another dental clinic. Staff here are marketing way too much, which means they Don't Care. read more

Day one was the worst! I went in the office to start my root canal. Dr Ross came in my room and didn't say one word to me. Not a hi, hello, or hey. He was focused on getting out of the office by 4pm. This is what the dr and assistant talked about the entire time. I initially thought to just say I can reschedule if needed, but I didn't and he proceeded with the process. I must admit I didn't feel any pain AFTER THE STICK FOR NUMBING. However, I had pain after the procedure. I returned to the office to have him take another look, only to get sent home without any pain meds... A day or so later I returned to get pain meds due to me still having excruciating pain. On top of all of that once my permanent was placed on I noticed it was NOT THE RIGHT COLOR ‍ I was so over it all I just never returned to the office for any additional work, not even to get the crown remake put in. I was just afraid of the pain all over again. The patient care was horrible! If you go DO NOT SEE DR ROSS!!!! read more

I had an appointment for my daughter and I called in to tell one of the ladies there (Dara/Sarah) that I would be late and if it was fine that I continue to come, she told me to come. 10 mins before the time frame that I said that I would arrive, Dara/Sarah calls my cell and basically reschedules me. Ok, fine with that, but she does it in such a rude way, calling me another name and this is after correcting her 3 times and then she goes on angrily telling me a slot that I could take later that day, I begin to explain to her that I needed to be sure that a particular Dr. was going to be there to see my daughter. She wouldn't let me finish any of my sentences, just cut me completely off and she seemed extremely frustrated to the point that I was wondering if we were having the same conversation. She totally has issues, I told her that she was coming off rude to me. She didn't offer an apology at all, she just said,"Do you want the appointment or not?" I was speechless that her tone remained the same. I told her to forget rescheduling and that I didn't have a desire to come there at all! She heard that I am sure because she was no longer on the line, I wanted to just go up there and meet with them face to face after she hung up on me. I called back and spoke with the manager by the name of Cathy and told her what all had transpired, she listened but gave a response such as in total disbelief (you know how the story goes, not my little angels) I have "never" commented on Yelp; however, this experience is worthy of my time. I actually covered the main points, the dialogue in its entirety will blow you away! read more

Ripped off!!! Office manager (condescending) and non caring, Kathy, won't give her last name, threatened me with a collection agency without sending a bill!! They didn't send a pretreatment estimate to my insurance company either. Said that is my problem. By the wat, crown done and in pain 3 months later. Avoid!!! read more

Pros: Staff is friendly & kind. Dr. Thompson is very nice & pleasant. Office is clean. Cons: After 3+ years of no dental cleanings I finally manage to get insurance and make an appointment with Dental Cares specifically for a cleaning. After an hour & a half in the office where they managed to accomplish "assessing" my gums/teeth, taking lots of xrays (which were needed) and trying to sell me some rotating tooth brush (going so far as to make me watch a video about the toothbrush) I was then told I needed some special rooting & scaling cleaning which they didn't have time to do that day. I inquired if I could sign a paper that says I knowingly waive the time consuming cleaning for a normal one but they refused to let me do that & offered a polishing which is basically brushing my teeth. So I went to the dentist for an 1.5 hours and didn't get my teeth cleaned. AND they've used up my allotted, paid for visit so I can't go for another 6 months. I've never been to the dentist and not gotten any actual dental work done. read more

This dentist office is great. Most of the staff is friendly and I love Dr. Smith. Recently I encountered a bad experience which will keep me from returning. I was there because my cap fell off but I had it with me so it just had to be cemented back on. First issue, Dr. Hennessy whom I've never seen before came in and slid the cap on without cemented it. Second issue, They now have a head nurse that is the supervisor of the other nurses. She is the rudest person there. I asked her a question, she rolled her eyes and snatched my paper. Also, I had gotten an estimate at my previous visit. I had it with me at this visit. She was like "oh, you have your paper from last time!" She snatched that too. I asked her about giving me the paper back. She said, "don't worry I won't keep it". At this point I knew I would never return. I never saw the paper again so I just said forget about it since I won't be back. Then the head nurse said pull that cap off your tooth so I can get it cemented. I tried but couldn't get it to come off. She rolled her eyes again and said "I'll just do it!" (I thought it should be her job anyway). She still sent another nurse that she was training to do the work. Once again, I absolutely love Dr. Smith and regret that I won't be returning. I just don't want to encounter that nurse and she is always in your room no matter which dentist you see. ): read more