I had a very pleasant experience here after dealing with Pro Health Advanced Imaging in BH…read more I want to acknowledge the front desk staff who were professional, charismatic and helpful each time I called and also on the day of my appointment. I asked a lot of questions and they kindly answered all of them and explained the difference between a closed MRI & open one. Also the pros and cons to their knowledge. I went for an X-ray and Brian the technician was extremely helpful, patient and knowledgeable about imaging machines. Also after further conversation, he helped me discover that the MRI I did at a previously location was not correctly done, and it was not the full doctors order. This caused me a big headache for another reason to have to go back and deal with that horrible previous facility. Truly I wish I knew about Burbank MRI first. Highly recommend, and I hope everyone has a good experience like Me. Also .... They have a parking lot!

All the members of the staff were helpful, very polite and knowledgeable to the questions i had…read more The tech in the MRI room was very helpful, getting in that machine makes me anxious, he gave me a couple of helpful pointers. Thank you everyone.

This place was unprofessional and their wait times are brutal go somewhere else. Maryann isn't…read morecompassionate at all and treats everyone rudely.

I do not have enough words to compliment this team. Marie, Mary Ann, Sarkis, Anthony....the entire…read moreteam are first-rate from absolute start to finish. The level of care, compassion and professionalism is not only top-notch it is consistent. I have not had an MRI and 2 CT scans at Glenoaks Imaging. I am very distraught that my surgeon harmed me and cut away part of my metatarsal (foot) bone. My surgeon does not want answers, because he knows he botched me. With the help of Glenoaks imaging (including their incredible radiologists that create exceptionally thorough reports), I am able to get real answers that my surgeon can't dispute. It's only with these scientific answers that I am able to forge a path forward to try to fix my foot (which I can't walk on now). The compassion and immense care and attention to detail this team provides people, who are often under duress with a medical condition of some kind, is not lost on those of us who are suffering. As a complete asisde, a word of advise: If you are EVER in a situation where you must undergo surgery, PLEASE get THREE opinions before you go under the knife. Had I done this, I would very likely not be in the position I am now with pain, suffering and disability. God bless the entire team at Glenoaks Imaging. Please keep up the kind and thoughtful work. Your efforts are not lost on us patients.

The personal attention & genuine caring by Jennifer (X-ray Tech) Alfredo & Sakura (front desk) is…read morethe reason for the 5 stars! From walking in and setting up today's appointment (11/20/25) to completing all the paperwork and the actual Xrays, it could not have gone any more smoother! I am very pleased! They are true professionals! J.O.

Don't waste your time visiting this clinic…read more I'm giving this 1 star only for the radiology/X-ray staff, who were professional, kind, and efficient. However, my experience with the front desk and billing department was extremely disappointing. * Front desk: very disorganized and unprofessional. I provided my insurance information at the time of visit, but it was not properly processed, and I was billed the full amount. * Billing department: extremely unhelpful. I called multiple times to resolve the issue. One representative was rude, raised his voice, and hung up on me after I questioned why I, as the patient, was being asked to fix an internal administrative error caused by incorrect handling of my insurance information. Overall, basic communication and accountability were lacking. I would not recommend this clinic due to poor administrative and billing practices.

Very professional service for a scan of my abdomen that was much longer and more involved than I…read moreexpected, but the person operating the machine was pleasant and easy to work with. Ground floor office with easy access Recommended if you are able to choose where you have advanced imaging done

Worse place and employee Since last week been dealing with…read morethem everytime they come with issue 1 with my referral and 2nd is that doctor didn't request them and 3rd and at last day today after I provided everything for them know they said I have to go to manthan beach long Worse in everything they run this location with I don't recommend to anyone unless you have time to waste

The best experience. The team is very helpful and does everything to make sure your experience is…read moreas smooth as possible. Thanks, guys!

I had an incredibly frustrating experience with this facility. First, their Google and Yelp…read morelistings state they are open, but they are actually closed for remodeling for at least a month. My biggest issue was the lack of communication from the receptionist, Kim. It is very difficult to get anyone to answer the phone. When I finally got through, I was told I needed a referral. I went through the effort of obtaining one from my doctor and called back (which took 4+ attempts for someone to pick up) to book and only then did Kim inform me that the business is closed for remodeling. It is unprofessional to string a patient along, requiring referrals and multiple calls, only to reveal at the very end that you aren't even open. Please update your hours online so you don't waste other people's time. I told Kim she would have saved me 10+ phone calls, getting a referral, etc. had she said when I called the first time that she's closed and she just said Okay.

This place is very clean. Staff are pleasant and helpful…read more Kevin the MRI tech was great and explained everything in detail that he was doing. Would recommend to everyone.

Extremely frustrating experience. Communication was unclear from the start and we kept being told…read moredifferent things. What should have been a straightforward MRI appointment turned into weeks of confusions and unnecessary delays. When patients are already dealing with medical anxiety, the last thing they need is poor coordination. We ultimately decided to go with another facility because we no longer felt confident in the process here.

- decent parking lot and some street parking - staff are…read morewarm and friendly - 2 windows for intake, be sure to bring ID and Insurance card. They will pre-fill out your forms for you based on that and ask you quick questions to make the intake forms a fast process. - Waiting room in the lobby with approx 10 seats and a couch but they were packed on a 11am Thurs - Additional 6 or 7 chairs in the hall after you are completely checked in - one bathroom each for male and female available inside the hall - approx 3 dressing rooms if you need to take off any bras, metals, etc and a couple lockers to place your things - MRI tech was very friendly and professional - arrived 15mins early as instructed and was checked in and waiting in the hall by my appt time - total time: 1.5 hour from arrival to end for MRI

Very rude. Facility not very clean. Rushed and not compassionate to the needs of patients…read more I went in for an MRI, was met with a woman in a track suit (no scrubs) with poor hygiene. While I was a few mins late, the "tech" was also late. The table was clearly very old and every wall had a scuff. This place resembled a kindergarten more than a medical center, with all of the grime. Would not recommend. Don't send your patients or clients here. I

GREAT PLACE TO GET MAMMOS, BUT REALLY CHECK YOUR BILLS…read more===================================================== GOOD: I've been going there since 2009 for annual or sometimes semi-annual mammograms and all the technicians are great. I used to specifically request Amy Martin after asking for the best back in 2009, but they are all outstanding. Back in 2008 I had a mammogram at Verdugo Hills Hospital's Breast Center that was fine, but I thought I felt something about five months later. I went back in and sure enough they spotted something. It wasn't the same thing, but it was on the same side and it was a very fast growing tumor. I felt like they must have missed something since they didn't see it five months before, so I found a breast surgeon by Providence in Burbank and started going to the Breast Health Center after that. I would rate them five stars except for the billing practices of the radiology company listed below. BAD: Really stay on top of your bills for this facility. Golden State Imaging bills for the radiology portion and this company continually billed me twice for the exact same thing. My insurance denied the duplicate billing, but Golden State Imaging continued sending me bills for duplicate service. I ended up spending hours talking to the incompetent staff in their billing department as well as providing proof of payment multiple times. These shady people ended up sending me to collection. Finally after sending proof of payment to the collection company twice and talking to the manager of the Breast Health Center they finally reversed their duplicate billing. I am sure some people get totally exhausted from dealing with these shady companies and they just pay it, but I refused. I really feel sorry for anyone without insurance when they have to deal with a company like Golden State Imaging. Hopefully Providence St. Joseph will look into Golden State Imaging that is double billing and figure out what is going on before they start losing patients. TIPS: 1. If you have insurance that covers a service you are getting tell the people at check-in for the mammo or other service that want to to wait until your insurance company processes the Explanation of Benefits and then you will pay the remainder. The reason being is this is that it's really hard getting a refund if you overpay for something. They will usually go along with this. 2. Try to make an appointment three to six months in advance and ask for the earliest appointment of the day which is 8:00 a.m.. They are really busy and if you get in there for the first appointment slot you will spend less time there. They have a tendency to get backed up or they will fit in emergency appointments. If you get there early you can park on the street and not have to pay for their expensive parking garage too.

I had an amazing experience at this center. It was extremely clean, the staff was so helpful and…read morevery kind. They play calming music while you're waiting to be seen which eased any/all nerves. I'll be scheduling my appointments here from here on out! Highly recommend. Would also like to point out my amazing ultrasound tech Esme, she was wonderful! I also accidentally arrived early to my appointment and was seen right away.

I had an appointment in that facility for my yearly mammogram today, Saturday morning; I can't wait…read moreearlier and the receptionist was very accommodating and went to ask the x-ray tech if she can take me earlier: that's a good customer service for you! Thank

I had been here before (something unrelated) So I was aware of how small the waiting area is (more…read morepatients than seats mostly) and how the front desk staff is. I am sure they have a lot going on charts, files, faxes etc but never once have I been able to speak with ANYONE when I call and leave a voicemail. The front desk isn't informative enough when you're signing in. Kinda just awkwardly waiting then they tell you to sit. The staff for the mammogram is awesome (a young lady with an accent). She was very kind. Very informative and asked for my consent. I also had to get an ultrasound and that went well too.. then was progressed to needing a biopsy. When coming in for the biopsy, ofc they talk about the procedures and after care ; they are they also are thorough and mention how they will literally leave a micro mass-marker / clip incase future tests have to be done. I would have preferred a FEMALE radiologist for comfort. Men don't know how terrible that mammogram machine is with all the pounds per pressure when it sandwiches my body part. Also , I don't feel like the action was truly behind him saying "this shouldn't hurt too much " .. kinda had the I can't relate feel to the bedside manner. I'd only go back because it's close

Honestly I have been here twice for MRI's and I never had any complaints!!! It's usually is not…read morethat busy but today was and it was still fast service!!! They take care of you while getting your MRI and throughout the process check to make sure you're ok and how much time left. They have brand new machines and the one I was in today was open MRI. Either one is fine with me though. But if you want a better experience and if your claustrophobic, I recommend coming here for that as well. They have a decent size lobby that you can wait in. Also, the check- in is fast, and I love how it's free parking in the lot they have. I will come here again if I need another MRI! Good location too! -Marshay D.

I've had to visit United Medical Imaging twice in the span of a few months and had nothing but good…read moreexperiences. Once for an x-ray and the other for an MRI... FYI. X-rays are on walk-in basis only while MRIs require an appointment to be made. Both times, I did not have to wait too long. You check-in at the window, they ask you to have a seat, you fill out some paperwork, they copy your ID and insurance info. Then, you go into a separate waiting area inside a hallway past the initial waiting room before you are seen. The front office staff was always friendly the times I went. The imaging staff inside was very informative and also nice. I had never had an x-ray or MRI before so I appreciated the step by step explanations on both my visits. I was told what to expect, how long each scan would take and what to expect time-frame wise once the scans are done & results sent to my doctor. Free parking in their private lot... The only thing I would say that they need to improve on is that the facility/building is a little dated. It could definitely use a refresh, especially inside. The waiting rooms and restrooms, specifically. Also, there were a lot of discarded coffee and drink cups out front on the benches. It was first thing in the morning so who knows if that was left there overnight but it wasnt the best first impression.