We had an exceptional experience working with Lisa Walker and the entire team at Cross Country…read moremortgage. After speaking with a larger mortgage company and feeling overwhelmed with the process, we gave Lisa a call and our entire perception changed. Lisa took the time to explain each and every benefit of the different loan types, the qualifications needed for them, and provided outstanding service along the way. With this crazy market, Lisa and her team were extremely prompt in getting us the documentation needed to make several offers on several different homes before we finally closed on a house we could not be happier with. We want to thank you Cross Country Mortgage, and we highly recommend choosing them to work with.

Lisa and Gage were truly wonderful to work with! As first time home buyers, we had tons of…read morequestions. They were patient and detailed while explaining the entire process to us and guided us through the whole thing. These two have your back and do everything they can to find the best loan option for you and make sure that you feel comfortable. We are thankful to have had them as our lenders and would highly recommend them to anyone!

A horrible, anxiety ridden and stress filled experience. We were told we were pre approved for an…read moreFHA loan, when it turns out due to FHA rules, we should NOT have been. This is due to the fact my fiancé had a FHA loan less than three years earlier...they should have been able to tell this immediately, as they had all our paperwork for MONTHS. This came 6 days prior to our closing, when half our home was packed up, we had sold our dining room table (too large for our new home) and given notice to our landlord. Underwriting kept requesting copies of the same paperwork, so we wondered if they were losing things. They are completely inept and don't seem to have a clue as to what they are doing. There was no indication whatsoever that the loan would not go through, per our broker, Craig Anderson in Bloomington, MN. We were told, finally, that they had everything they needed and were relieved and excited. Then this was sprang on us...because someone does not know how to do their job. We should not have even been pre approved for a FHA loan, let alone 6 days from closing on a home! You trust these people to help you, to guide you, and know their stuff. You give them tons of ridiculous personal information, letters up the wazoo regarding this and that situation and then after you pay $475 for a FHA appraisal fee and $75 for a required FHA homeowners class, DENIED! Wintrust screwed us. Beware! UPDATE 3/5/14 So, to update the above, a VP at Wintrust called my fiancé. He did mention seeing my previous review. He did issue us a refund for $500 for the $475 appraisal and $75 FHA required class, stating that $500 is the most he can refund. All I can say to that is these people must think we are idiots if we believe that. It did take about 3-4 weeks for them to get our money back, he stated that a denial would have to be processed first before a refund could be issued. More of the same crap. We were able to extend our lease with our landlord, since we were told 6 days prior to closing that we would not qualify on info Wintrust had for months. Our house has been unpacked again, and when we are able to get an FHA after the waiting period required, we will be going to a mortgage company that has a clue to what it is doing. I would tell the person you hate the most to go here for financing. Come to think of it, there isn't anyone I despise that much. UPDATE 3/15/14 The same VP from above called my fiancé, asking him to please have me "remove the above review" saying that it was "pretty harsh". It was a lame-a sort of "Try and control your woman" type of attitude. The VP offered to personally handle our financing if we used them when we were ready. Nice, but neither of us are interested in returning after the torture we went through.

As a Realtor and Broker, WinTrust has been a fantastic lender to partner with. While my preferred…read morelender is Vanessa Frisch out of the Egan office (never had an experience with the Bloomington branch) for the past three years ALL of my clients have great experiences with Wintrust! Plus, the agents on the other end always say "Wintrust is good," which is HUGE in this competitive Seller's market! If you want a reputable lender who can be creative (like avoiding PMI payments) and work long and hard realtor hours (evenings/weekends), plus always close and close on time, then Wintrust is a great bet. Good luck in your home purchases people and use a trusted lender!

Every time I speak to someone on the phone, they're kind of rude. I'm at 3 phone calls with the…read moresame experience. They are fine in person, so that's good. I don't know what is going on with the people who answer the phones, but it's bad enough that I think I'm going to close my account and go somewhere else. I have had better customer service elsewhere.

Great business banking relationship! They have super rates on checking, savings, and CDs.read more