This place sucks. You know the saying, "late to your own funeral", well that is exactly true now…read more They don't prepare the body in that place, they prepare the body at the grand concourse facility then drive the body to the one on Westchester Ave. my grandmother was almost an hour late. No website. No monitor to hook up a usb to for a photo montage. Over priced and so dated. Dirty walls and ceiling. Go to farenga bros. Much better experience when laying your loved ones to rest.

This is probably one of the worst reviews I have ever written for any place, but here we go…read more I will start by saying there was absolutely no crowd control at this place. My family and I weren't even able to get through to my family members viewing room because the first room was flooded with people. They didn't not fit in the room and were all in the walking area and no way around them all. Please do not get me wrong. I know they were all their for a loss just like my family. My issue was not with them at this point, but with the lack of staff to control the amount of visitors they had at once. We were unable to properly and comfortably mourn out relative because of how loud they were. We then found out two fights broke out during their viewing. The parking lot wad full of liquor bottles (some broken) which we had to move to the side in hopes we did not run over and catch flats. Now to the worst part and I will not get into specific details, but here we go. My relative wad not taken care of the way they should have been. The body was decomposing meaning they did not do something right on their part. Those who saw this relative when the casket was opened were in shock. Yes we know the Deceased person will not look like what the would if alive, but this was something unexplainable. The odor coming from the body was horrific. This was not what the family paid for, this was not what anyone wanted to know as their last memories of this person. If you ever think about coming to this or any of their locations at that I truly hope you reconsider. I have no clue how they are even still in business. Families and the deceased deserve much more respect.

The staff here are amazing. They showed great patience and care during this devastating time for my…read morefamily. They were helpful every step of the way and more than generous to us. Their support went far beyond what we expected. Nick, in particular, was very helpful--he listened to all our concerns, answered our questions, and made sure we felt understood. I would highly recommend their services.

We were broken, after the sudden, devastating loss of our dear daughter/niece. Chris Diconstanzo…read moremet with us and guided us through the necessary paperwork. He was so kind and professional. It was very comforting to know he would take care of all the details. He was also very accommodating, quickly understanding our wishes and making all the arrangements. We can't thank Chris and everyone else at John Dormi & Sons enough for their consideration and care. The gathering rooms are beautifully decorated and can be expanded to fit a large group. We had about 150 people come through over the course of the memorial. Families of veterans may be pleased by the collection of WWII and Vietnam War memorabilia displayed repectfully in the entrance hall. Our whole family is grateful for the graceful way the John Dormi & Sons family eased us through this incredibly painful process.

From beginning to end the process was seamless and we are very grateful for that. We also loved how…read morethe person helping us had a great attitude answered all our questions and made us feel comfortable during our difficult time! Thank you so much!

In the past 10 years John J Fox and Sons have provided funerals for several of our family members…read moreand we could not be happier with the level of service and professionalism they provided. I see a couple of negative reviews on here saying that the staff wasn't professional or no one picked up the phone, other nonsense and I have to say this was NOT my experience at all and we've been going to the funeral home for years with the same funeral director (Tom Roemmelt). The staff is extremely accommodating. For our most recent funeral, our beloved Auntie Ro loved playing the lottery. And we mentioned we wanted to have some sort of floral arrangement that would somehow honor that. Tom says "let me see what I can do." He calls up the florist, explains to them the situation, and a few seconds later he hangs up and looks at me and my wife and says "It's done." And sure enough, the arrangement came out BEAUTIFULLY, and everyone who came to the service loved it. And it provided quite a few smiles on such a dark and sad day. Also our beloved Auntie Ro was 95, and Janitza Soto made her look absolutely wonderful. They dyed her hair *exactly* the way she liked it and did her makeup flawlessly. Rose would have loved it. They took every single instruction and request we gave them and executed it perfectly right down to the pink rosary we gave them to have Auntie Ro was holding in her hands. They never once rushed us. Or pressured us. And they were always at all times professional, courteous and respectful. Tom even gave me his personal cell number to contact him directly no matter what time of day or night. To which, last minute things came up and I had to text him at midnight at he responded IMMEDIATELY. Cannot say enough nice things about this funeral home and staff. Highly recommend working with them. AAAAAAAA+++++++

I want to give a honest review on one of the best funeral homes in the Bronx. My brother in Law…read moreR.I.P was at that funeral home yesterday for the viewing. The staff was awesome and helpful when we needed them. I would recommend anyone living in the Bronx who needs a funeral home for their loved ones. The prices are reasonable and it's a 7 hour viewing with this Post COVID era. Thank you for making this memorable. R.I.P Jay !!! Reeeee! Load!!!!!!

That funeral home does a bad job and the manager is arrogant, my relative already had the death…read morecertificate done and not avian collected the body, we had to change the whole process to a Long Island funeral home and the arrogant treatment had about three weeks and they made no preparations and that's when we realized that Avian made an act of diffusion without picking up the body.

Very disappointed in Ortiz Funeral Home. My nephew services was held there. I contacted them to see…read moreif they can tell me where he is buried because I misplaced the information and they stated they do not keep such records. I find that hard to believe considering they are the ones who recommended the cemetery out in Jersey because of cost!

First of all, they were very quick to take our money but did not explain anything to us. The woman…read morewho assisted us never told us what my grandmother should wear. Because of this, I brought four different outfits, and all of them were returned. How hard would it have been to simply say that a collared blouse was requiredWhen I explained that no one had informed us about what she should be wearing, she started getting loud and gave me an attitude, as if I was supposed to already know all of this.There were several other issues as well. She gave us incorrect times and never clearly informed us about the mass hours or the burial schedule. She claimed she had called us, but that never happened. In fact, we called the funeral home 42 times before someone finally answered the phone.On the day of the burial, they kept harassing me while I was trying to mourn and say goodbye to my grandmother. During the four hours we were there, the same woman approached me at least six times.They told us we needed to arrive at 9 a.m. the day before the mass, but then she became upset when we showed up because she had actually given us the wrong information.I also went to her boss to ask for letters for family members and school excuse notes. He told me they would provide them. When I went to pick them up, he said I needed to give him a list and that I would have to wait another hour. No one ever told me anything about providing a list.We were also told that a limo would be provided for the family. As we were getting ready to leave the funeral home, we were suddenly told there would be no limo.Overall, this place was a horrible experience. If you are looking for peace of mind while grieving, this is not the place to go. Another issue is the memorial cards--they charge an additional $250 but do not provide extra cards or offer a refund. Also when doing the letters they messed up on dates and times and names while everything was writtedn for them

One of my childhood friends died and the family had a budget. I recommended Ms Francine. The send…read moreoff was monumental. They treated him like royalty. Even though the family had limited mean. Well Done!¡!!

When my brother transitioned he lead me to this funeral home. I spoke with Frank who lead me to…read moreFrancine and she was very caring and supportive throughout the entire process. I trusted her with my brother and she executed a great job. I would highly recommend this place !!

Very disappointed over my experience with the Staff at Granby. Everytime I met with staff it…read moreseamed we always seemed to be starting over even when a detailed plan was created. Service was non supported amd rushed, Hearst driver was in a speed race to the cemetery and leaving messages to speak with someome seemed futile was business concluded. I hoped and prayed for better from Black Owned business but was left disappointed. We can do better!

My experience with Granby's funeral home was nothing short of amazing on the day of my father's…read morefuneral. Ms. Augusto was so compassionate, proactive and welcoming to all of our guests. Vivian, Mrs. Granby, Rev. Granby all help to ensure that this sad hearted occasion turned out lovely. I really appreciate the team and wanted to take time out to say this place was lovely, the services provided was quality and an A+. Thank you so much for making last Saturday a memorable homegoing for my dad. I certainly recommend this funeral home. the affordability, the team, the venue, the services rendered- of great value. Thank you. Latoya N,

When my mother and I walked into Castle Hill Funeral Directors on 4/8, the voice of a male yelled…read morethat we had to wait outside on the curb. Keep in mind that the COVID-19 pandemic was at its peak in the Bronx. I understand precaution and maintaining distance, but the funeral director made no prior mention on the phone about their current method of interaction with visitors. To actually put up a notice which states, "No walk-ins", while displaying a disclaimer of the pandemic which so many other essential businesses are doing, would have been sensible in order to notify visitors to not step foot into the funeral home and the reason why. I mean, you can't get more specific than that. Considering the doors are white, it would have been easy to see. But I checked a total of four times and I found nothing. Regardless of the guidelines on the news concerning funeral homes, that didn't change the fact that a notice should've been up outside. Now regarding the price for a cremation, which my mother requested for my father, the amount was almost $3,000. Two words: price gouge. As my mother and I were leaving, a woman, who works there and who had a nasty attitude, blocked the entrance. Like, seriously? This is where a notice would have sufficed so they wouldn't have to create their own little makeshift barricade with two vases and a table. I laughed for a good minute after I saw it. Or perhaps they should have just kept the door closed. Also, they should have kept themselves seated at the window where they talked to their visitors. But personally, I refuse to conduct business and do transactions that way as if it's a walk-up window at a fast food joint. That was our first and last time at this funeral home. If I could give them no stars, I would.

July 17th was my mom's funeral at Castle Hill Funeral home. Everything was done with compassion and…read morecare. Funeral director George Farr was attentive and caring. My mom looked natural and not made up. I chose this funeral home because I did not want that big commercial feel. I wanted piece and tranquillity and not multiple viewings like a conveyor belt feel. I highly recommend this treasure in your family's time of need.

The worst. Very unprofessional, rude. no communication w family in time of need…read more cremation delays, wrong socials on death certicate. no one is ever there to assist you doors always closed. since David is gone the ladies are the worst and have attitude when the family hasnt gotton answers and have to make several calls to get answers. between the main office & grand concourse they dont know their ass from their elbows Ortiz is paid (overly paid) for cremation but to make the family have to go back inforth is unprofessional, disrespectful, and not right at all Id NEVER recommend anyone, had id knowen better id paid a lil more for a better funeral home services, I'd of went to John Fox

This is a hooptie of a funeral. No communication. Wanted to be updated as to when person was…read morepicked up from hospital.......Nope. Took calling 3 times to both this place and the hospital direct. In my assessment, they are very busy. It is very upseting when businesses take on more than they can handle. That is what the "employees" do not understand. The services are terrible & now your getting beefed at. Nothing personal. At least pretend to be caring and/or surprised (i.e. relating with the customers). However, this is the cheapest place so thats about it.

I don't know where to begin in expressing my gratitude to Ralph and his extraordinary team at Sisto…read moreFuneral Home. After the sudden loss of a loved one in New York, I found myself navigating an overwhelming and emotional time from across the country. Based on reviews, I came across this gem of a funeral home in the Bronx and decided to reach out--albeit with some hesitation, knowing that not all reviews reflect reality. I can say without reservation that Sisto Funeral Home exceeded every expectation. From our very first interaction, Ralph treated me with the care, compassion, and attentiveness one would expect from a trusted family member. His communication was impeccable, his follow-up consistent, and his attention to detail unmatched. Despite the time difference and the fact that I was coordinating everything from California, Ralph was always responsive, thoughtful, and reassuring. I initially contacted eight funeral homes throughout New York City, and choosing Sisto Funeral Home was one of the best decisions I made during this difficult time. The funeral service was held at St. Raymond's Church, and it was truly beautiful. Ralph and his team arrived promptly, conducted themselves with the highest level of professionalism, and carried out every aspect of the service with dignity, respect, and grace. If I could give ten stars instead of five, I would do so without hesitation. I rarely write reviews, but making the time to write this one was a priority because exemplary service like this deserves to be recognized. Thank you, Ralph. I will be forever grateful to you and your team for guiding my family and me through one of the most difficult moments of our lives with such compassion and excellence. Thank you sincerely.

Sisto funeral home was amazing to my family during our toughest time. Ralph was an angel sent from…read moreabove. He went beyond his duties to ease our stress and make sure that everything was taken care of . The provided excellent service from start to finish. Thank you Ralph. If yelp had 10 stars I would have gave them 10. Sincerely Camacho Family.