Worst company, worst service ever!! Since the storm 2 days ago, no one has come to clear the snow. I have called multiple times, left messages, and spoke to one person yesterday at 4h50 who assured me someone would come. I also spoke to another person today who said the same thing. The driveway is still full of snow read more

this has to be the worst snow removal company in the west island..the driver in pointe claire was horrible..he would pull up to the driveway sit a few minutes then leave..or he would back up but leave the blower down..smash the sidewalk..get all flustered then drive away..ive done snow removal for over 30 yrs..never seen anything like this...ever read more

I've been with Ricks for 4 years now. I can honestly tell you that for the past 3 it has been a blessing having them clean out driveway. However, since this year, management has changed. The quality of service is now sub par. To begin with the quality of the work. It is now mediocre. Driveways are not properly cleaned from edge to edge like the past owners used to do. You're now stuck cleaning after them to have your driveway free of snow. All it would take is one more extra pass and the whole thing would be done but alas they rush the job. The frequency of snow removal has also decreased. No longer do they come before 7am. In the past, we used to see them before 7 and before 5pm. Right before you leave for work and right when you come back. However, they now show up at 5pm sharp having you fend for your life clearing your own driveway before heading to work. What a shame, I miss the OLD Ricks.. Small update November 11th 2019: First snowfall of the season. Ricks hasn't passed by in over 24 hours, however they've cleaned up neighbouring streets. This will be my last year with them. Whether it's new owners or new staff, you've trashed the reputation of this company. read more

Customer service hung on me when trying to cancel my snow removal. They show up in the middle of the night. They only pass once, they told me that's your problem if you "feel" the need to shovel. I need to put the cars back in my driveway, or I'll get a ticket.... Clearly they take on too many customers and can't service them properly. Rude and dismissive, will not be using again. FROM - DDO - West Island read more

Stay away from this company - lousy service - will leave you stranded! unreliable service and terrible customer service. They keep you on hold over the phone for over 20 minutes. Today I had to shovel my own driveway to get my car out!!!! and I pay this company for what exactly? t If this keeps up as many others are complaining - they'll be going out of business shortly! read more

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feb.26 2023, it's 12.36 pm and no sign of them yet on our street . 3 customers in 200 feet vincinity. Deplorable service. Neighbor stucked in snow with her car for 30 minutes late morning We shoveled a path and pushed the car to get her out read more

I have used Ricks for over 25 years and have been satisfied with their service...till now....1st snowfall of the season and we all knew days ago that it was coming...that is except Ricks snow removal it seems! I have two contracts one for my driveway one for my stairs.....neither have been done! I have called left messages finally went to their office...spoke with the two ladies in the office was assured that it would be done this afternoon....it is now 5 pm....NOTHING...has been done.....busy signal when you try to call. NOT a good way to start the season! I was not the only one at their office there was a line up out the door! Don't know the reason for this sudden change in service but if rumours are true and it's new owners....you have very quickly trashed the reputation of this company as your service is absolutely terrible... read more

If I could give "ZERO" stars I would. This is by far the WORST snow removal company I have ever had to deal with or seen in my area. I will never sign with them again. I made the mistake of giving them a chance but this was a terrible decision on my part that I have come to regret. Their service and customer service are way below par to any other snow removal in my area (DDO - West Island). Do not waste your money or time with them, your frustration level will grow and it is not worth the agony. If you are thinking of signing with them at any time, please trust this review and go with any other company but this one! read more

Look at West island facebook page for wonderful comments about their service! https://www.facebook.com/groups/westislandcommunity/permalink/1822666951139439/ read more

A real nightmare, never came last night to clean our driveway after a big snowstorm, went down the street but only for 2 houses, often cleans the house across but does not clean ours. staff without experience and arrogant receptionist. read more

Hi, All the service being deteriorating from 2018-2019. Feb 13 2019 the snow removal was not done i wait until 11 pm never happen, i had to go out at 11 pm to clear the driveway to park the cars. NOT THE FIRST TIME THAT HAPPEN GOOD SERVICE p[s: look for another company for 2020 read more

This is our first year with this company and l hate to say how truly disappointing it is. Originally with Bélanger l was used to having the snowplough coming at least twice a day in storms. Since we moved we had to change company. They usually only clean between 4-5pm which does not make sense as most people are just getting home from work and have to park in the street until he passes. Today l cannot even get out of my driveway as the city passed early afternoon and at 7:20pm Rick's still has not passed.VERY, VERY frustrating If l could give them a -5 rating l would. read more

Can not rate they don't deserve any stars. They take you money and don't show up. So sad a lot of elderly and they are stuck . Never again Even worse they don't care read more

I have been with Rick's for many years, and like many of the other reviews I agree with the huge disappointment with their service this year. I live on Breckenridge St. in D.D.O and the storm on Sat. Feb. 7 they did not pass even once. Imagine, in a city where you cannot park overnight on the street, you have a driveway full of snow and cannot get your car in. I had to call a few times already this year and had to ask for the driver to come, because all day nobody drove by. When the driver does come it's as if speed is the most important factor, leaving behind a messy snowy driveway. I'm done with them and will canvas the neighbours to get them off the street. Chris L. read more

Rick's used to be the best snow clearing company around. My driveway was always cleaned when I left for work and they came back later in the day after the snow plow came by. It stopped snowing today at 1 pm. It is now 9 pm and they just came by. They are always the last company to come around my neighborhood and it seems to get worse as time gies by. You can bet I will not use them again. read more

I will echo most of the recent comments. I have been with ricks for approximately five years because their service was always so good. However this year, their service is atrocious. After last weeks first snowfall of the season, they failed to clean my driveway after 24 hours despite all the other companies having cleared their own clients that same morning. I must have called the office at least 20 times where I was only able to reach their answering service twice. Even after leaving two messages, they never cleaned my driveway nor did they ever call me back. Finally, after seeing one of the Ricks snow removers on the very next street, I asked the driver if he could simply go to my driveway to clear the snow. He stated that my street was not on his route and as a result never came to clear the snow. I have Tried calling multiple times to cancel my contract but I can never get through to anyone I have since moved on to another snow are moving company. I cannot believe How bad their services. Stay away from them!!!! read more

Been with ricks for about 5 years now, always been great. This year they are slow in removing the snow and looks like only one person is going all the work. They only pass once and leave a good 2 feet of snow on the sides of my drive way and then on to the next customer. Think this might be the last year for them. Many more competition that might be better now. read more

They never return your phone call and if you are lucky, they come once a day and that is in the late evening

Ricks snow removal is horrible this year! We have been with them over 15 years and the new owners are providing us with inadequate service. My feelings are the same as the other 2 reviews. Wish I could change. I am ashamed that I recommended them to a friend. You can be sure that we will not use them next year. Unless their service improves tremendously read more

Use another company!! Rick's is terrible, very poor service and unreliable. They used to be a good company but have been declining for the past few years. I will not use them again! read more

I had Ricks last year(2018) and the service was horrible. Most of the time my wife and I cleaned the driveway ourselves. My neighbour called them many times to clean his driveway and whenever they came they would clean his and leave mine which is directly opposite. This year (2019) I will try a different contractor read more

We have been customers of Ricks since the mid 90's but ever since the ownership changed the service has deteriorated, the last few years have been horrendous but today is the last straw, they have not come by once, so today after work and school no one was able to get in without the SUV clearing the path and my husband shovelling, my husband called to be told they are monitoring the snow which is coming from Vermont and that they would come some time tonight, so after all that snowfall they have decided they will come by once later on tonight when all the cars are in the drive way and they can't clear anything, great! So after 20 plus years I don't care what my husband has to say enough is enough, Decormac next year, I don't recommend anyone who expects snow removal should hire this terrible company read more

Really happy with the service, last year was my first year and i really saw a big difference between them and my old company. My driveway as to be clean early in the morning because i have to go to work and i was really satisfied with the service. read more

If there was a way to give a "0" rating I would. However, I am forced to give a 1 star, which they do not deserve. The snow is never cleared in the morning so that you can actually get out of the driveway and get to work. I guess I was mistaken to think that removing snow was part of the service the I am paying for. My husband and I are very often having to shovel the snow ourselves because the service is very slow and unreliable. If there is more than 5 cm of snow, your driveway will not be cleared before 9 pm. Meanwhile, several of my neighbours who use different snow removal companies already had their driveways cleared twice! When you call them you either get a voicemail or you get a super rude and OBNOXIOUS woman who answers the phone says "they are on their way". Sure after they wake up from their nap and decide it's time to actually fulfill their end of the contract! This is the absolute worst snow removal company in the entire West Island. I am not renewing the contract with them. Don't waste your money! read more

just a suggestion: If you have not make your decision for next year...disregard this company.., in15 years of services with Rick's I never saw since last year a so poor return on invoicing... looking around i noticed a much better services with other companies. read more