Flying into Baton Rouge for work and it was one of the easiest airport experiences I've had. Clean…read moreplace, friendly staff and an overall great experience. It is a smaller airport so food options are limited. I would keep that in mind and plan to eat before or after your pass through. Would definitely fly into here again if needed.

BTR is a really convenient and low-stress airport, which makes traveling in and out of here pretty…read moreeasy. TSA lines are generally very quick, lines are nonexistent, and the staff are great - friendly and efficient, which always makes a difference. That said, the airport is fairly limited in terms of amenities (as expected for a smaller airport), especially compared to New Orleans. The terminal also feels a bit dated and not as modern. Flight options are somewhat limited as well, and checked bags can take a while to come out at baggage claim. Overall though, it's a solid airport - simple, manageable, and easy to navigate. Just don't expect a ton of bells and whistles.

A $100 voucher for each ticket holder is as insulting as the lack of organization by American…read moreAirlines that ruined my family's Christmas for 2018. I have traveled most of my working life and have NEVER had such poor customer service as we experienced on the 28th with American Airlines. Not only did we miss our trip which had been planned for over six months and was a $10,000 plus investment, there was NO attempt to help us reschedule our trip, get us from Baton Rouge to possibly New Orleans to catch a flight that would get us to Colorado, get us on a flight with another airline, offer a hotel room since the only flight we were offered by the "call back reservation specialist" (which took over an hour) would fly out on Sunday (two day wait) or any kind of acknowledgement of your company's error. I have not been offered any type of compensation or apology for my time wasted and/or the expense of driving to Baton Rouge the previous night and staying in a hotel room, nor even been given an acceptable explanation as to why our flight was delayed multiple times with NO effort by American Airlines to fix their screw-up. As I spoke with other travelers scheduled for the same flight, I realized that many of them were back at the airport for the second or third day as American Airlines apparently does not respect the schedules of its travelers. While trying to find and make alternative arrangement on my own, I listened to the phone call of the American Airlines pilot and his crew request permission to board the plane (which could be seen through the window) for the scheduled flight. He ended this phone call as follows "...so I guess we will just sit here and wait until I get a call back from you...". CLEARLY very poor planning on the part of American Airlines. So I will pass on the $400 in flight vouchers, as I don't want to gamble on the success of my next trip due to the lack of competencies of American Airlines in meeting schedules or valuing their customers. Further, if I can find a phone number of someone in management, I will continue to pass on my total disgust and frustration. Regardless, I will pass on to any bystander willing to listen. In this day and age where a flight is nothing more than a commodity, folks would hope that an airline would differentiate itself with superior customer service and keeping the schedules that it makes. Apparently American Airlines does not appreciate or even value its customers. My daughter will graduate from high-school this year and move on to college. This was my last Christmas with both of my children at home which ended up as a Christmas gift of sitting in a Baton Rouge airport and watching the disappointment in their eyes. This was an opportunity that I will NEVER be able to get back. THANKS FOR NOTHING American Airlines

worst flight ever late so that means getting home later!! the seats are so small i was not able to…read morehave my one carryon with me i will not be flying american airlines again!!

I would rate it zero or minus three if Yelp allowed it…read more It took three hours to go from a United arrival to a United connecting flight in Newark. It took an hour to get our luggage and the recheck machinery was broken and we had to go up two flights to catch a train to another terminal. The United people then put us in the wrong TSA line. The worst part is we had bought first class tickets to Rome so we did not have to put up with such horrors

My wife checked in on Sept 29th, 2019 for a 930 flight today at 800 am…read more Woman behind the counter was not being nice. Bag was over 50 lbs by "2lbs" and woman said she was going to have to charge my wife 100 dollars. My wife said that she could remove a printer and carry it. She proceeded to quickly make the switch. Suitcase now weighed 48 lbs. Woman turned real rude like she was pissed off that my wife didn't just say and ok and plunk 100 bucks down on the counter. Wife said thank you and left, not understanding why the woman was being that nasty, but feeling that this has to do with a subject she would rather not mention. Then she gets to her destination and her bag, "just her bag" isn't there. She's still waiting. If you are going to have mean, vindictive, racist women behind the counter, do the world a favor and tell your customers to prepare to deal with someone being a complete bitch to a customer. Next time I promise she will be wearing a hidden video recorder to send to management so they can see how their staff is representing them in public. Pathetic, petty, mean and vindictive. United scores a zero minus zero with us at BTR. She should be easy to identify Only "her, a woman" and a man behind the counter at 8:00 am today Sept 29th at 8am. More irony. Next United employee she talked to at her final destination United Counter, and told about the behavior of the woman says, "I'm sorry to say, but, it happens." Really United? Maybe you guys should take some of that profit and invest in a HR recommended program designed to teach your employees how to behave in public. Signed Extremely pissed off Update: 7 pm central time - bag still not there, 5 hours and counting. so she can hop in car and drive 3 hours to her final destination.

This driver, Naquita, was not friendly. She did not speak and when I spoke to her she answered…read morewith one word answers. I was leaving that day from Louisiana to take a greyhound bus to Chattanooga Tennessee. When I realized I left my purse in her Uber I did everything I could to get it back before I got on that bus, but I couldn't get in touch with her. She basically stole my purse. I offered to send her money to ship it to me, but she refused. At one point she told me she was going to throw my purse away! Customer Service was absolutely no help at all. I had all of my important documents in my wallet.. Drivers license, Social Security card, and credit cards, Everything I needed. I also had other stuff in my purse. I really wanted to Get back. I was very disappointed in Uber and especially in the Uber driver.

I had a UBER ride reserved 3 days in advance to take me to The Hospital to have a pacemaker…read moreimplant. The Driver was to pick me up at 415 to 430 AM to go to the Hospital. At 430am I received a text no driver was available, Thank You IUBER You left me standing in the rain waiting for you. I called Lyft and they had nothing available, At 450am I drove myself. 4Days later I paid to have someone drive me to pick up my car and pay for parking. UBER has no phone and does nothing to address my complaint AVOID UBER

No response from this company after 3 quote attempts. I think it's unacceptable to not even reply…read moreback to a potential customer.

our driver was on time and super friendly! the vehicles were clean and fun! perfect for our…read morewedding party transportation!!

If you're looking for Spirit Airlines in the form of a hotel, you're at the right place…read more I've lived in Baton Rouge since Hurricane Katrina before moving to Houston in March 2018, and I've passed The Shades Motel almost daily. I had never thought too much of it; it's an old-school, unassuming, mid-century modern motel along the unofficial Red Light District in the Capital City. For years, I figured it was a makeshift brothel much like a similar...um...deca-flagged inn one mile north (if you're from Baton Rouge, you'll get it). I was completely wrong. The Shades Motel is a nice, quaint, no-frills motel whose footprint is much bigger than you'll see from the street. They have vending, ice and laundry machines, and the rooms clearly had some sort of renovation in recent years. I needed to return to Baton Rouge to surprise a former coworker in the hospital. On a tight budget from a slow month of work, I took a leap of faith and booked with The Shades Motel through Travelocity, where they have a 4.1/5 rating with nine reviews. I already knew where the motel was located, but even for an actual traveler, it's easy to get to because it's on Airline Highway (U.S. 61), the busiest drag in the city. My room was $55 for the night, $63 including taxes, etc., with check-in/check-out being 11 a.m. My transaction with the older Indian man at the desk was easy-peasy, and I proceeded to my room in the middle of the complex with my key and my belongings. Again, this is a motel, so each room, for all intents and purposes, has its own parking. My single king room was clean, smelled great and was equipped with local Cox cable, WiFi with the password was on the back of the TV remote, a sofa, a desk and *especially* a microwave and fridge. I am a huge germaphobe--possibly OCD--and I felt clean and safe enough to go barefoot in the room and in the shower. Naturally, the clientele weren't among the 1%, but they weren't anyone I felt threatened by at all, either. The bed was about what you'd expect from a no-frills motel--comfortable enough--and there was no shortage of towels. There was even the requisite Holy Bible in one of the nightstands. It was a great place to stuff my face, lay my head and commiserate about my life while bitterly watching my former coworkers at the local NBC/Fox affiliate... A little more about the location, The Shades Motel is located in the geographic heart of the Red Stick (Baton Rouge), just north of Florida Blvd./U.S. 190 and Airline Highway/U.S. 61. Sans traffic, you're about 20 minutes from Baton Rouge Metropolitan Airport, 20 minutes from the sprawling Mall of Louisiana, 20 minutes from downtown and the museums, and just over 10 minutes from Mid City, a large district home to great shopping, antiques and dining. But if you're into abandoned places as I am, you're walking distance from Cortana Mall. Formerly The Mall at Cortana, it was once a booming complex as recently as the late 2000s, now empty with locals walking about, pointing out which stores used to be where. I worked there at Aeropostale during the 2008 holiday season, and even did some shopping at Macy's before they closed in 2016. As uncanny as it sounds, the vacant Cortana Mall is definitely an attraction, but it's also worthy of a rebirth. Either way, you can still grab some deals at the Dillard's Clearance Center, one of the three remaining tenants and the only remaining retailer, or find a few other things at the stores along the perimeter. After a night of rest and reminiscing, I checked out promptly at 11 a.m. completely satisfied. This motel is conveniently located and included everything I needed, all while giving me a sense of safety and cleanliness at the right price. For my eventual next visit to Baton Rouge, I will definitely be checking in at The Shades Motel. Who knows? I might snatch up the Jacuzzi room. Just make sure to grab some Chinese at Gold Bowl down the street, my review here on Yelp. You're welcome.

Good place to stay with clean rooms, courteous staff and mostly working class tenants. It's a nice…read moreplay to stay for a few nights or a few weeks if you're working in the area. After reading some of the other reviews, it seems this motel has completely changed.

Thank you so very much! ALWAYS such a great service and compliments to the driver for safe delivery…read moreof my daughter. Sending your child to college is one thing, many states between only compounds the issue. Tiger Shuttle has been my saving grace, knowing that the owner is too a mother and likely has experienced the umbilical cord being snatched and nerves frazzled. We have used this company many times for shuttle to and from BTR to campus, each time with the same courteous drivers (they don't outsource) which has kept this mama bear calm. I can't recommend them enough.

Excellent!!!! I have used them several times already to transport my son from LSU to MSY and from…read moreMSY back to LSU dorm! They are reliable, responsible, have great customer service, and are available 24 hours! Can't say enough great things about Tiger Airport Shuttle!!!

Kirsten Bullars who works at a Baton Rouge location is the absolute best and provides 5 star…read moreservice to customers. Her personality and willingness to go the extra mile for customers is the epitome of what customer service should be! Enterprise you should be honored to have such elite staff working for your company! Job well done! Thank you for such great service

I agree with Paul T. Caleb is a very personable person and doesn't ever make me feel like he's too…read morebusy, rushed, or frustrated. He makes the car rental experience easy and pleasant. He takes ownership in you having a smooth and chaos-free experience. His attitude about his work is very high-spirited; he goes above and beyond to insure you are treated with class and respect (to quote Paul T.) Thanks, CALEB, for doing an outstanding job!!!

For the uninitiated, this is the bus terminal, where you get city buses and buses to NOLA…read more Pros: -A room to sit in, out of the hot sun. -Designated smoking areas -Endless entertainment, specially if you like people-watching Cons: -Creepy men hitting on you -Annoying passengers talking loudly to themselves -Shack-like cafe

Brynten Acoin did a very noice job giving me a ride to Mars very much appreciated. And he is the…read morebest there is and ever will be. Nobody will ever ever better than him . And his choice of music was impeccable.