Had to assist a badly injured guest because staff had no first aid training then was denied a consideration by the Mgr having ruined my day at the resort. Poor Mgmt read more

This is no resort. This place is a DUMP and infested with cockroaches!!! I checked into a dirty room with smudged mirrors, hair on the countertops, dusty coffee machine and lamps next to the bed, I'm not nit picky so I over looked that, however, when my daughter opened the toilet to find urine in the toilet, that was the final straw. I called the front desk to complain and they sent up the housekeeping staff whom were rude when they came to clean the toilet. Then, I woke up at 1 am and found a cockroach on my toothbrush in the bathroom!!! I sent a text message to the guest services that has been texting me regarding our stay and sent pictures. I asked to be switched rooms but they only offered to move us to a worse location room on the first floor with a view of the parking lot. No thanks, I don't want to be closer to the ground where there are MORE cockroaches!! So I just asked that my room be thoroughly cleaned and sprayed for bugs. After going out to dinner tonight, I returned to the room to find MORE cockroaches in the bathroom!! I killed a baby cockroach on the wall and another one next to the shower. I called the front desk to complain again and they just sent someone to spray our room. This is absolutely UNACCEPTABLE at a so called "resort" that I paid more than $500/nt for plus their additional $40/nt resort fee. Ridiculous! I will never stay at an Opal Grand Property again. read more

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our room was filthy a bug in the washroom .The maids left a dirty cup. I was totally shocked .For 2 days there was a dirty food tray on the table by the elevator Will never stay there again read more

Latitudes @ Delray Sands Hi, I was looking a nice places on the water to take my family of 5 and daughters 20th birthday at Latitudes. The original woman at the desk was extremely nice and I informed her it was for her birthday. After that we waited about 10 minutes for our table which was shorter than expected so that was nice. The part where it got uncomfortable is the hostess (Ashley was her name, southern accent) who sat us literally didn't say a word and then we follow her outside, she shoves open the door and doesn't hold it so I grab it to hold open which generally at $40+ per meal and $20+ per appetizer you expect a little more customer service. She then literally throws the menus on each plate in a very rude manner. Then I said oh this is a table for 4, there's 5 of us. She swings around a chair from another table and says "well look I guess we made that work" and she walks away. I felt like I was at "Dick's Last Resort". Even a server told her she needs to calm down. Our food came out great and our server Grace was extremely nice. I asked to speak to main manager which I didn't get his name but was a taller white male. I explained it all, he literally said nothing more than "I'm sorry for your experience and hope it doesn't happen again." I wasn't looking for a handout or anything and still tipped my server 20+% as it was not her fault. I hope this is dealt with correctly because the service made a very negative experience. 3/2/25 @4:45-6:30 read more

Way to go Allie!!! Great job bringing us drinks and food to the the beach !!! You are amazing,:friendly and efficient!!! Gigi read more

I can't understand the recent bad reviews of this place! We just had a very nice stay and would return. Our room was very clean and housekeeping visited frequently to see if we needed anything else. We certainly never saw a single cockroach, but given that this is Florida (helloooo!), I wouldn't have freaked out anyway. All of the staff we dealt with -- housekeeping, parking valets, beach staff, reception and restaurant staff -- were super-professional, polite and friendly. We got many of our meals at the Latitudes restaurant, which is very attractive, and all meals were excellent. The beach was pretty nice (see below), with clean water and no rip currents, and so was the pool. The rest of the guests were polite and courteous, too. Slamming a hotel for not allowing late checkout is unfair, IMO -- everyone wants that but MOST hotels, in my experience, don't allow it! The only reasons I deducted one star were: #1, the beach could have been better maintained. There was a ton of seaweed, jeep tire tracks, occasional cigarette butts, bottle caps, etc. We've been to other resorts where they rake and tidy the beach frequently, so this would have been nice. #2, our bathroom was very small, there were not enough towel rods, no drying rack for swimsuits and no luggage rack. We asked housekeeping for the latter two items but they said not available. We love to swim and really struggled to find ways to dry our suits and bath towels. Anyway, on the whole, we were quite happy with this place. read more

Very great hotel. We loved our stay & definitely recommend. It is quiet for the most part besides weekends and is away from the busy part of Delray but a short drive away to Publix, restaurants and anything you might need. We loved our room and also the beach lounge chair guy was excellent. We loved him! The gym is small but if you're a runner I'd recommend going out near A1A, great running area. read more

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The food tasted good, and was fresh. The entire experience felt effortless and delightful from the moment we entered, and our waiter was attentive without being annoying. read more

We wanted a nice view of the Atlantic ocean so decided to stop by the bar located within the Delray Sands Resort in Highland Beach between Boca Raton and Delray Beach. You truly feel like you're on vacation at this indoor outdoor tropical place with a serene coastal vibe. We enjoyed the tranquil ocean settings. The bar area and the adjacent restaurant Latitudes was very busy. Valet parking is $10. read more

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This hotel is so fabulous! It's by far the best hotel in the area! It's impeccably clean, every room we had was gorgeous! The service was spectacular! I want to give a shout out to Robert at the front desk who was SO helpful! The beach has umbrellas and chairs and food servers and the Restaurant is delicious! I can't wait to come back! read more

Delray Sands Resort - Hotels Near Me - Highland Beach, Florida

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The hotel is great and the beach is beautiful! The pool could be upgraded as it's very old and dated. But it's on the beach. Great staff and great food. Jason the manager for Latitude's is fantastic. They doubled their overnight parking to $20/day. That's ridiculous. Plus you pay $40 daily amenities as well.To use the old pool and sit on the beach. Shea at the beach is the most amazing guy! He sets you up every day and is so gracious. We love him!!! Actually I think everyone loves him. read more

Delray Sands Resort - Beautiful sunrise! - Hotels Near Me - Highland Beach, Florida

Technically, we came here for our friends' wedding. The event was quite beautiful with the ceremony on the beach and the reception on the outdoor deck overlooking the coastline and the interior reception room with the same view. The wedding was small, comprising of 60 people that fit perfectly into the reception room with the outdoor deck for breathing room. The bar was outside on the deck with a dessert table inside when it was time to serve. The Sands staff were great with the accommodations for the party. We had a lovely time and would recommend if you want a nice private reception overlooking the Atlantic Ocean. read more

Truly enjoyed our stay here once again! The staff is very friendly & always helpful. Okay so it's far from a 5-star hotel, but the rooms are nice & clean, and the beds are very comfortable. Wish the bathrooms were just a tad larger but that would be my only real complaint. Free comfortable beach loungers but if you want an umbrella it will cost ya! Also, don't forget to try out the restaurant, Latitudes. EXCELLENT seafood! Fresh & delicious! All in all, nice place to kick back & relax! read more

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Lovely property right on the beach with pool side bar and beachfront restaurant. Food was pretty good (the "fresh Florida snapper" certainly isn't fresh), but overpriced as expected with this sort of hotel. Room was clean and spacious enough. The $40/day resort fee is high for what you get. Mandatory valet parking is an additional daily fee. Staff was unfriendly. Most spoke little to no English. After check-in we went to sit by the pool and the attendant came along and closed the umbrella shading our seats (quitting time I guess). When my husband asked him to leave it open he told us we'd have to close it when we were done. Waitstaff wasn't much better. It's a dog friendly hotel - allows dogs around the pool. During our second night someone left a dog in their room which barked nonstop from 11:30 pm until 2:30 am. Multiple calls to the front desk did nothing. If you want a peaceful getaway, this isn't the place. read more

Everything was amazing! Food was fresh and atmosphere is delightful! Service was top notch!! Shay and Alejandro were wonderful beach attendants. All attendants should be like them. We overheard another boss Alejandro around and the that same worker kept the tip. He did nothing except order Alejandro around very demanding I may add! However, this resort and restaurant are amazing and my friends and I can't wait to return! read more

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I have been coming to this hotel since I was a literal baby. Since before it was even Del Ray Sands. My family and I come every.single.year. So do I recommend this place? YES. The pool, the beach, the bar, the hotel rooms, the views!!!!!! If it helps, I've even seen Adam Sandler here lol. 100% I recommend. read more

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In what would be an otherwise 5 star review, our checkout was awful. Let's start with the nice stuff first: The superb auxiliary staff that was welcoming and nice, remembered our names and were there to help. The room was nice with a great view and was remodeled, the nspresseo machines are a nice touch. The mandatory valet parking is a little strange when there is a empty back lot, which we parked in very late at night by accident only to have the valet run out and say "it's valet only" after we exited the vehicle. He proceeded to take our car to the front without us or our luggage in it. It was actually comical how silly that was, but it was super late and all we wanted to do was check in, and since it was right there it wasn't a big deal. Unfortunately, we were delayed in getting to the resort by a day. We had prepaid for the room in full. Magically on checkout they had charged us an extra 700 dollars for not showing up on time. Thank god we checked the bill. Make sure you check your bills on checkout!! Now this process of fixing the bill took almost 40 min, because we had absolutely nothing to do today, like catch a flight/ buisness meetings/ normal life things it must have not mattered to the front desk manager "Cheryl" after fixing our bill, not giving eye contact or apologizing properly was warranted by her. Even after expressing our unhappiness with the situation, asking the check in employee "Bo" (if I recall properly), what the managers name was...she over heard this and asked if we needed her. Yes we did. We needed her to apologize properly and maybe even acknowledge the fact they accidentally over charged us and wasted 40 min of our time. A genuine apology/ eye contact/ a comped drink ticket or some gesture of actual concern or kindness would have gone a long way. Instead she walked away like she couldn't be bothered. Perhaps she was having a stressful day, but for a manger position she had no customer service skills. The last interaction with this resort was the one remembered and the impact on a business from a stressed out employee is not a good one. Sorry Cheryl, we gave you ample opportunity, even asked you back and you couldn't be bothered with the problems your resort created for us. Thats likely in your job description, I suggest you go back and reread why you have been hired and what it says about customer service, clearly everyone else at that resort follows the guidelines mandated by Delray Sands. Errors happen, we understand, it's how they are corrected and what transpires during the correction that can create a positive or negative experience. read more

Excellent resort. Exceptional staff. Very clean. The restaurant Latitudes and pool bar were great. read more

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Glorious / Magnificent - Staff is amazing - Everyone is so polite and kind and goes out of their way to treat guests well. Grounds are well manicured and the pool and hot tub rock. Tremendous/Gorgeous views. Valet's are super friendly and helpful! - Yes - this sure ain't a 5 Star Hotel - Nonetheless, their is something just so elegant and classy about this place. Felt so @ home and relaxed. Definitely - looking forward to my next stay. Truly appreciated the "Hometown Heroes" discount that was graciously offered. Price may seem high - but, you truly get what you pay for. We were very happy! A+ read more

We have loved staying at Delray Sands, especially our amazing beachfront room where we can walk directly out to the beach. Also love the restaurant Latitudes where we ve had several delicious meals. Just like our stay in 2023, we asked for a "late" check out since this property has an 11AM checkout, unlike most comparable hotels. It would have made our leaving so much easier. Just like in 2023, we were told absolutely no late checkout, not even an hour! Not exactly the kind of gracious hospitality you would expect after staying for a week. Unfortunately, this again gives us pause to recommend others to stay here gives a last minute bad feeling on an otherwise perfect stay. read more

Went here for breakfast on the terrace as we do per time for 17 years ( precious ownership was holiday Inn ) The food is great and outdoor view is awesome' but, the valet is very rude.. I didn't knew the bottom parking on other side of AIA was valet parking only and it may have changed at some point. I parked at that parking on other side of AIA and as it was construction going on, o didn't look for sign. While going to the restaurant the valer asked on a severe voice for my car keys and told me I will have to pay $ 10 and I replied sure. Then 30 mns later and while leaving the valet asked for payment but; they refused to bring me the car... claiming on liability. I felt, it was very rude and low customer service from the valet to ask for money and did not provide his service. furthermore ; the Valet person had a laugh and mocking face which was really mis-respectful.....on the positive side the food server was awesome! I believe the valet parking should be more professional to local customers or to any customers as it truly make the difference on the whole experience . read more

Everything! Loved the oceanfront king room, staff is spot on and overall vibe spot on.

The view of the beach is absolutely beautiful. Their bread is amazing. I gave it 4 stars because the entrees are pretty good, but not spectacular or memorable. read more

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This hotel could care less about their guests. I called and spoke to Robert and Jo-Beth to let them know that our child is sick with a contagious virus and we would like to postpone our trip to ensure germs are not spread amongst their hotel guests, staff and restaurant guests. They refused to postpone it or offer any alternatives or give a voucher. I wasn't looking for a refund but the ability to postpone to a later date. Instead I was told they are fully booked and have been turning away guests all day. I'm literally giving them the ability to allow another guest to have the room so they could get additional revenue but they said no. They have lost a customer forever, and I'm sure they could care less given they don't care if we brought our sick child to possibly spread the virus. Unbelievable. read more

Staff was very welcoming and the room was beautiful and very comfortable. I would love to stay again.

BEWARE - No regard for food allergies. My daughter repeatedly stated her nut allergy. She was served a peanut butter cookie. Paramedics arrived to treat her. Careless and reckless behavior. read more

Well kept room, nice decor, excellent amenities especially for the beach setup and the housekeeping was superb. The room was immaculate. Front desk was fine but the housekeeping and valet staff and beach team were all outstanding. I would definitely return. read more

Currently in the middle of my stay here. When I booked and even checked in, NO mention of construction being done. Yesterday, 8/2/22, they at least waited until hammering and drilling until 10 am. Today they started at 8am. I called the front desk. His response, "They usually wait until 9am, but I'll look into it for you. " It's 8:30am and they're only getting louder. Why do I stay at a supposedly nice place? I'd be better off at a cheapy motel at this point. read more

Delray Sands Resort - View of hotel from the beach- along the left wall you can see scaffolding from construction. - Hotels Near Me - Highland Beach, Florida

Overall, a decent experience. Room was very clean, with everything needed for comfort. Facility is also very well kept, with friendly staff. I did have a couple of additional comments: 1 - I needed a couple of wine glasses in the room, so I texted a request to the number given on check-in. I waited, and waited, and no answer. I finally went to the front desk, and was asked to go to the restaurant to request this. I was given the glasses, no problem, but I feel that for a four star resort, I should not have had to do this! 2 - There was no information at all regarding the facility nor the details about in-room dining (such as service fees, etc.) available in the room, nor posted anywhere. Again, for a four star resort, this should not be the case. 3 - Lastly, with check-in being at 4:00 PM, it is a little early to have us give up our beach chairs at 5:30 PM because that's quitting time for the beach staff. I realize 4:00 PM is the industry check-in standard, however it's a bit ridiculous, especially with a $40 resort fee in place! read more

We have been loyal patrons since the 80's when this location was a holiday inn. We rented 15 rooms to celebrate our daughter's birthday. This establishment has become unreasonably inflexible with rules which are developed on a whim and enforced on select guests. The food is overpriced and not worth it. The drinks are watered down. I found it difficult to relax and enjoy my over priced vacation and will not be returning as a result. They claim to be full service resort but do not offer and amenities (spa, water activities etc). They do not allow food from the "outside" on the PUBLIC beach because they offer a "full service restaurant " yet they do not offer dietary or culturally sensitive food options (kosher etc). The staff is absolutely amazing and work very diligently to make guest happy. In return, management treats their team terrible, understaffs, and bullies them to enforce absurd rules. If you have small children beware you will not be allowed to take a small cooler with infant formula or drinks / snacks for toddlers. They force you to purchase overpriced fried food and please expect to wait 30-45 mins to receive your greasy food. It is such a shame this place has become such a disappointment. Would give 0/5 read more

Costumer service the best , seafood fresh Y drink all the restaurant is renovade super clean Color perfect the hotel beautifully read more

Delray Sands Resort - Hotels Near Me - Highland Beach, Florida

I was visiting Delray with a friend and we wanted to spend the day by the pool at Delray Sands Resort. I called in advance to make sure they offered a day pass to use the pool and spoke to Nicholas, who told me they did ($89 for 2 people) and that we didn't need to book in advance. When we arrived and mentioned we wanted to purchase the day passes, the front desk told us that wasn't available. I asked to speak to Nicholas who came out and set us up with the passes no problem. The towel boys were very friendly and helpful in getting our chairs set up. It took a very long time to flag down a waitress, Sarah, to get a food/drink menu. We put in our order....my friend ordered the bloody mary, and the wedge salad; I ordered a decaf iced coffee, and a lobster roll. Sarah left to put in the order and came back and said they were out of lobster because lobster was out of season. There are multiple items on the menu that include lobster, so that makes an issue for anyone who orders any of those items. I ordered the blackened Mahi sandwich with seasoned fries on the side instead. The drinks came out in plastic cups with lids and straws. I wasn't offered any milk/cream or sugar for my coffee so she had to make a separate trip for that, and my friend's bloody mary did not come with any of the garnishes listed on the menu....rosemary skewered olives, celery, celtic sea salt, cherry tomato, spicy pepper. When my friend asked Sarah why none of it was included she said it was because we were at the pool and she then brought him 2 olives in a cup. Unacceptable. There's no reason why those things shouldn't be included, no matter where you're sitting. If you order something from the menu, it should come as listed on the menu. Period. Our food came in to-go containers with plasticware packets and in plastic bags. Listen, I get the no glass by the pool thing, but the amount of plastic bags and containers that were being used for food ordered at the pool and beach was insane. Not environmentally friendly at all, and can't be cost effective as opposed to just getting some reusable non-glass cups/plates. My sandwich came out cold and sad-looking, with plain (not seasoned, as listed on menu) fries. My friend's salad was mediocre at best. Reminder that the chef of Latitudes (the restaurant) is a James Beard award winner. I was annoyed at that point and went to speak to Nicholas again. He was very kind and asked what he could do to help make things better. He had my sandwich remade and it was much better the second time around. Things were looking up. After some time, we finally got Sarah's attention to order drinks. Had the waitstaff been more attentive, we would have spent more money. In all fairness, there was only 2 servers and they were serving both the pool and the beach. When we got the bill, nothing had been comped. Not even the round of club sodas or anything else that we had ordered. I thought Nicholas would have done something for us in that regard, considering all the issues we expressed to him. He also never came back out to check in with us. We then had to pay $10 for the valet, which you can't pay for outside at the valet stand if you're paying with a credit card. So back into the front desk I went to pay. It's safe to say we won't be returning. read more

We had a wonderful Memorial Day weekend at Delray Sands Resort! The staff could not have been nicer. The decor, views, pool and beach were lovely! Our accommodations were immaculate and roomy. We were traveling with a child and requested a crib and highchair for our room. Both were set up and ready for us. We requested an early check in and they were able to accommodate us. Their restaurant, Latitudes, had excellent food and service. The only negative was a very rude hostess and a manager who allowed it. read more

We booked Resort Pass at this property for the day with visiting family. There were 5 of us, $500 for the day (still less than 1 room) had use of pool, beach and bar area from 9am to 5pm. The hotel was very nice, clean, great pool and beach area. The pros- front desk staff was friendly, check-in for the pass was quick and easy. The common areas were very clean and bright. Pool was crystal clear and there was plenty of seating, umbrellas and tables. The beach chair service at the beach was excellent. We got loungers, umbrellas, tables and towels that they set up. The cons- the bar is not the same as the beach/pool servers, so you can't run 1 tab for everything. The service at the beach is VERY slow! Definitely no hustle. We waited a long time for food, a drink and even the check, which we eventually had to leave and go find the server. The service at the pool was quicker, however server didn't use a tray, instead carried our frozen cocktails under her armpits... not even kidding! We were going back and forth from the pool to the beach all day. At 4:10 the beach server called last call (supposed to be till 5). When we went back up to the pool at 4:30 they said they closed out our tab b/c we left! All of our bags, clothes etc. were still on our chairs at the pool. They also had our credit card. When we got the bill they said we couldn't have an itemized bill but could "look at theirs and take a picture" of it if we wanted. They added 18% because they said we left. This is unfortunate as it tainted the whole day. We spent a LOT of money for 1 day! Valet, drinks, food and resort pass, probably close to $850. I doubt I'll go back. read more

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I came today late night, but I was welcome with smile and warm. My room is very clean and I appreciate you police of "no smoking". I tried their breakfast and I was surprised how delicious is it. Very calm and nice place to stay and relax. Thank you read more

Delray Sands Resort - That is from my room. - Hotels Near Me - Highland Beach, Florida

Great location for a hotel to explore all that Delray Beach has to offer. It gives off a certain exclusivity being on Highland Beach, which is only 10 minutes away from Atlantic Avenue (the heart of Delray Beach). Due to COVID, once you check in to your room, no one else enters it. Each morning, you wake up to a bag of fresh towels and water bottles outside your door, which was fantastic. Other hotels during COVID make you go down to the front desk to ask for new/clean towels, it was a great feature to have them already waiting for you each morning. Highly recommend a room with an ocean view! Great NEST amenities in the room too! Make sure to eat at their restaurant Latitudes for breakfast, lunch or dinner. Absolutely delicious for all meals! Take a look inside my stay here: https://youtu.be/uM4ewFOtFgE read more

Right on the beach. Suites are large, clean and comfortable. Easy place to relax. Attentive front desk. Nice to have such a good restaurant on the premises. read more

Absolutely one of our favorite resorts to spend the day at. Every staff member has a smile and welcomes you. Throughout the year, you can book a room from 9-5 for an affordable price. Valet parking included. It comes with all the amenities. The rooms are very nice, decent size and very clean. So clean that the housekeeper came into the room while I was enjoying the Mrs.! ;) You can enjoy eating in their restaurant (out/indoor) with the view to the beach or sit at the bar. You can jump into the pool, jacuzzi or take a short walk to the beach. One of the staff members will greet you and help you with picking a great spot to lay out. We've been there a few times and can't wait to go back. Definitely a 5 out of 5 rating and highly recommended. read more

Delray Sands Resort - Blue moons! - Hotels Near Me - Highland Beach, Florida

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Sitting outdoors by the ocean is a major plus. The crab cakes and lobster bisque soup were the highlights. The hamburger, however, would have a hard time competing with a Big Mac. I ordered it medium rare and it arrived close to raw. I had taken a bite before I realized the problem. My server had it reheated and placed on a new bun. The $18 burger is served on a honey type bun which does not hide the fact that your burger is not from a prime cut. Also had some small oysters-at three bucks each. It's not inexpensive here but you feel it's worth the extra dollars for the view. Valet parking is efficient and well worth $6.00. The service was good. The drinks were on the weak side. I'd go back but not for the burger or drinks read more

Here for a birthday celebration ! Fun place. Great outdoor bar lounge area for Drinks Before dinner. Nice blue decor. Excellent attentive staff. Make reservation on weekends . read more

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