This place needs new management and their owner needs to wake up an realize what customer service means . No wonder they have no customers . The employees are rude and don't care and act like they don't even want to work there. The food is old now and not fresh like it used to be . Forget trying to special order fries well done they will just ignore and give you old fries that are barely warm . The red burritos were old and dried out I tried to talk to the manager who refused to give me her name . The last straw was when they asked what sauces we wanted and then ignored us and gave us the wrong ones so i threw them back on the drive through area counter and the manager was telling me not to do that . She told me she would throw sauces into my Tesla . They stuff all your large order in one bag which is overflowing. We asked for mild sauce and del scorcho and they gave us ketchup and del inferno. I am enclosed a pic of my old undercooked fries and my receipt so hopefully this owner can identify his incompetent staff. I will not be returning to this location and would not recommend giving them your business. read more

Del Taco - The del taco receipt - Mexican Near Me - Dana Point, California

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I stopped here to grab a diet coke and use the restroom. It's locked so the cashier has to "buzz you in." The volume on the buzzer is really low and I couldn't hear it. The cashier got mad at me, stating she already buzzed the door twice and I need to "run" if I want to get there fast enough to use the bathroom. Also, she said she's not going to stand around all day long to buzz me in. LOL! Yes, "Meg" I get you hate your job but I was the only customer you had except for some lone dude eating on a Saturday afternoon. Sorry, to interrupt your "me time" at work. This place is a joke. I will never go back. Yes, I get it's a Del Taco but this one is poorly run. read more

Still terrible. They just charged me for a carne asada burrito. Which is what I ordered. I specified red and green as well. I got home to a $1 egg and cheese roller with green sauce. Received something 1/4 of the value and like usual, not what I ordered. It's almost like the employees here want Del to shut down this location. They're nice people and they seem to understand the order but I just don't see how this happens time and time again read more

Unbelievably bad customer service from manager!!!! This once was a Dana Point staple but so many of my friends and I have found it so poorly run these days. Most wont come here anymore and I'm sure the neighboring fast food places flanking either side ( Macdonald's and Jack in the Box) are lovin' it. Mistakes made are common in fast food places but management blaming the customer? Filthy and poorly run equals don't go there! For decades I have frequented this establishment weekly or more but not now. I was first introduced to the poor management attitude a month ago and only this one visit has confirmed it has never changed. People have recited to me their bad experiences there in this last month and there is now a common consensus. Message me for more information and video as this place has to go. read more

So I placed an order with Postmates and they had it ready then they told my driver wasn't ready. I placed the order at 3 pm call them at 5 pm spoke to a lady said they haven't started it and once I spoke with her she canceled my postmate order worst location by far read more

Around 10:30 AM 4/21/2023 I was the only one in Drive thru and the cashier provided such unsatisfactory customer service no hello or smile or no return greeting after I spoke Hello. I asked to pay for a ranch side on the initial bill, she then says what! what is it? With attitude and my card in her hand, I calmly replied may I pay for ranch side please. With a total of 15.06 she hands my two bags and walks away. I signal as asking for ketchup and she hands me two. My disappointment falls with the management as you know your strongest staff with customer service skills should always be frontline. I knew when I initially asked for a food recommendation from the beginning of the order, this del taco would be a location I dodge when traveling to the beach. read more

vanessa and the crew hooked me up 5 min after hours. they r the goat and plug and they deserve the world. happy holidays!

The shrimp in the shrimp burrito gave me food poisoning I'm on pain killers and anti nasea meds

This is the worst Del Taco ever. The drive thru is a 30-40 minute wait every time I come here. Slowest Del Taco drive thru in town. They need a Manager that knows what they are doing. read more

Priscilla (manager) treated me horribly today. When I confronted her about her attitude towards me she said she wasn't giving me attitude and then proceeded to say her elbow hurt. She shrugged off me being upset and told me to have a good day and walk away from me. I feel so pissed off and upset by this place. Will never come back again. I will starve before I go here again. Wish I could give negative star, 1 star is too much for this place. read more

Del Taco - Will never come back to this location again! The manger (name on receipt) here acts like a child. Treated me like shit. I'm so pissed off! - Mexican Near Me - Dana Point, California

I went through the drive through and paid for three items and when I got home, I realized one order missing. I called the store to resolve the issue, they never answered their phone and left the phone off the hook. Obviously from all the other negative reviews posted, this store is not managed very well and management is questionable. I called the corporate office and filed a complaint. Unfortunately, I will not be back, and I'm sure they could care less. This is very unfortunate and a example of poor customer service and a management that obviously doesn't care about it's customers. read more

That's not soooo fresh ingredients!!!! That's not cool! Give what you talk about in your ads! If this isn't fresh! What about the rest of your food! read more

Del Taco - Mexican Near Me - Dana Point, California

To the girls working tonight at roughly 1 AM, you guys absolutely killed it. Some of the best fries, tacos, burritos, and quesadillas I've had on a late night del taco run. We like to get a lot and you did not disappoint. My drunk girlfriend was very happy. I appreciate the awesome service. read more

This del taco is great. They get my food right every time and it's always delicious. And the staff is so friendly!

I don't really like Del Taco but sometimes when it's 1AM, and nothing else is opened, you venture to unmentionable places. And here I found myself in a long ass line a little after 1AM on a Saturday night. This is the slowest drive through line I have ever participated in. And the food? I still ate it but. Come on. Jalapeño fries? How about Jalape-NO. Soft shell taco? Soft HELL taco. Chicken Burrito? I don't have any stupid way to put it. But no... Definitely not. read more

Terrible. Food is poorly prepared and since I live across the pch from them I have been there many times and never once received my correct order. read more

I've gone multiple times after their remodel of the whole outside and everything to try and give them a chance but I've had continuous bad service, and now I have FOOD POISONING, thanks a lot! read more

Just stopped by here for lunch. I ordered the crunchtada (beef) and a large diet Coke. What a deal. The crunchtada (a tostada) is $1. The large drink is huge. The crunchtada was tasty and was decent sized, especially for $1. The drive thru was fast for lunchtime and the service was friendly and efficient. Would return. read more

Del Taco - menus on the side of a building - Mexican Near Me - Dana Point, California

Been eating at Del Taco for years. This one is definitely the worst as far as the food goes. I don't know where they store their taco shells but they are always stale. Also. The bean burritos are cold....never hot. The service is ok, I've only had a couple of issues. Hopefully the manager see's this so they can address the issue with the Taco shells and beans. read more

Last night I ordered food and the total came up to around $16. When I got to the window I tried to pay with a $50 bill but was told that I couldn't. I asked if this was an issue with making change but was told no again. Then I asked if I could order more food and pay with a $50 and once again was told no! There are no signs stating that they do not accept bills higher that $20 so I had to leave with no food Sooooo don't go to Del Taco unless you have a card or only $20s So frustrating!!! read more

This is the slowest restaurant that I've ever been to in the last 20 yearswhen I got up to the window to get my food one employee stand around doing nothing one hands me the food it has been 15 to 20 minutes since I got in line they only offer drive-thru so once you get in line and somebody's behind you you're stuck Don't go unless you like inhaling carbon monoxide and have a lot of time on your hands read more

Went through the drive through and order 6 fish tacos, when I got home there were 6 steak tacos in the bag. At least they can count. I don't eat meat so I was very disappointed. This actually happens a lot when I order from there. When will I learn not to ever go there again. This time I'm serious never ever again..... read more

I give them zero stars worse food and service ever - got home and they forgot some food so we went back and they gave us the cold burgers that were sitting out rather than making fresh - it took about 15-20 mins to get back there and they should have made us fresh warm new food - on top of that, by the time we got back to eat - all of our food was cold and not well prepared - - I used to love this del taco - but something has changed - I won't be going back there again - I will drive a little more to go to a different one when I'm craving del taco - this was my second experience that this happened - if it happens again at any other location I will have to give up my cravings for this - the San Juan one has always been good - it's just a bit too far but I guess that's what has to be - the guy at the window was to preoccupied Alphonse and talking to other member while on their phones - no customer service skills at all read more

This place is filthy. Hot sauce on back of seats, no clean tables. Make mistake on order and argues about it. Never again!

Sigh. I use to love this Del Taco but this is the 5th time in a row they have messed up my order however, this is the last straw. I'm a vegan. I order an Epic Beyond burrito with no dairy. They repeat the order back to me. I get home and bite into a bacon and cheese burrito. Come on. Really? Every time it's a forgotten drink, wrong order, bad service. I know it's a fast food place but what if someone has an allergy and receive the wrong order? There needs to be some new training or at least someone available to catch these consistent errors because from the reviews I am not the only one. This occurred tonight at 10:30pm. read more

One of the worst Del tacos I've been to. They forgot to hand me my drink in the drive thru, my fries were hardly warm and stale at 11:30am, and my churro was cold. This has been the pattern over the years. The Del taco in San Juan Capistrano is much much more up to speed and provides fresh ingredients and hot food consistently. So skip this lame location of laziness. read more

Ok so remember that five stars doesn't mean 5-star restaurant. It means 5 stars for their service. One of those times that I'm glad I didn't listen to the reviews. We like Del Taco as fast food and after several days of beach time- this was the quickest convenient meal to hold us over till nice dinners in Laguna and Dana Point. Here's the deal- I've been to lots of Del Tacos and this one was good. We were on vacation and had just eaten at the Montage Resort and Ritz Carlton. We love to eat well, but we also eat fast food. We aren't snobs, but know what appropriate expectations for different restaurants are. Came by twice after beach. 1st visit- walked in around 9pm Monday and ordered various burritos, tacos, and fries . Order correct. Friendly staff. Tons of sauce and napkins. 2nd visit- Drive thru around Tuesday 3pm. Ordered various tacos, burritos, and some floats. Super friendly guy at Drive Thru. Reviewed accurate order. No skimping on chicken. Beans tasted fresh and cheese. Good experience No pictures because I don't usually do photos at Del Taco read more

Was in middle of ordering when the guy abruptly stormed off and someone else took his place. Well, okay? They both looked SO annoyed and I was going to order more, but no thanks. They also messed up our order. They were so rude. read more

UPDATE...Came back here to try the value tacos on taco tuesday last week and THE TACO MEAT WAS GOOD!! Looks like they fixed the (weird taco tuesday meat taste) problem in the past at this location finally! 4 stars for now...if all good my next few visits...may just be 5 stars! read more

The junkie who works in the early AM gives worse service than the food you receive. You can obviously tell he doesnt care to be there as you have no clue what he wants you to do since he barely talks and when he does talk it's almost as if he is whispering to the meth demons he looks like the type of person who swipes your card info when you're paying so I tend to check my bank account several days later. I hate to give such a shitty review but a wet fart has more personality and customer care than this guy. If you love quesadillas make sure you avoid this place like the plague... Location is getting two stars because there is another early morning employee who gives 5/5 service and in most instances the food as well. Please stop hiring junkies read more

Strike One: There is this one Latina girl who wears glasses. She has been there for awhile and it is guaranteed she will forget something in your order. Be careful and double check your order especially if you are using the drive thru. Strike Two: Asked for MILD sauce and this same lady gives me TWO packets of the Inferno sauce. I told her four times extra Mild sauce. No napkins. Strike Three: Most of their workers have no work ethic. Really amazes me that these are the people that one day will be running our country. They are not friendly nor do they say Thank You or welcome you back. Food wise, their Del Beef Burrito periodically has a dark orange oil stain on the tortilla which I believe is either shortening or melted residue from the cheese. I think they microwave these as quick serve perhaps. Stay away from the Epic burritos. The beef they use in this is tough and they use french fries as a filler not regular potatoes. A few weeks ago I was in this same line and there was a clerk at the window slowly taking orders. While doing this he was also looking at his cellphone. He then proceeded to fill his drink from the fountain and never once went to check on customer orders. Then he asks if I wanted sauce in an unfriendly manner. When I was in high school I worked at a popular fast food restaurant and we were trained when you work the drive thru window, you say something like, "Thank you for choosing Del Taco. What can I order for you today?" If the line is backing up you get a back up to help you fill the orders. Meanwhile you start making the drinks getting them ready to hand to the customer. When the customer reaches the window, you ask, "Your order is . . . (then repeat what they ordered). That will be X dollars". That is when you ask what condiments they wish to have! Hand the correct order to the customer and say, "Thank you for choosing Del Taco and hope to see you soon. Have a great day!" How hard is that? Very simple! Del Taco Corporate, listen up, with other similar fast food restaurants out there can you afford to lose to Taco Bell whose tacos are a bit better than a Del Taco? Read your customer's complaints and respond to them in a timely manner too. I have posted several opinions on their website but NO return calls or responses. How does this reflect on Del Taco overall? Very negatively! read more

Sat in the drive thru for ten minutes after 6am. No lights on in the store. Two cars came and left. The management inside was not apologetic at all. I'm writing this the morning it happened. April 17 at 6:17am. The management should be ashamed read more

Service was slow and unfriendly my food was cold and tasted old and after I had eaten most of my order I found two small hairs in my child's food!! read more

Del Taco - You can see two small almost unnoticeable hairs one on top of cheese on the right the other on beans on bottom left - Mexican Near Me - Dana Point, California

I work in the service industry .. We ordered three things and the girl made me feel like she was annoyed then i added a root beer at the window and she acted like that was a big deal.. Then the root beer was bad and i asked them to change the syrup.. They told me to pick another soda.. Annoyed i got a coke. Then they got our whole order wrong so we went back.. Now inside ive waited for 20 min for them to change a root beer and fix three other peoples food. Still waiting for the root beer del suck O!!! Okay upDate!! She started talking shit in Spanish so i called her out in Spanish and she said, "i don't speak Spanish." This place is the worst and those girls tonight should know what it means to serve people! BTW YOU FORGOT EX GUAC AGAIN!!!!! read more

So disappointed on how this location has gone down hill. The corporate office is less than 20 mins away and they don't seem to care about the quality and efficiency of their product. I guess they are fine with being another low brow Taco Bell.. quality of food is subpar and drive through took more than 30 mins o multiple occasions read more

If I could give the service zero stars I would. I went here about two weeks ago and some younger girl was working and she so unprofessional, and made me feel stupid whenever I tried to say something at the drive thru. I go up to get my food and she of course forgot my chicken soft tacos. I then went again today and she was working the drive thru and it was the same service. I was giving her the benefit of the doubt the first time because I thought it may be her first day.... But this time it was just the same. I would suggest training your staff better OR getting new staff because I will no longer be returning. I ordered a green bold burrito and it had raw onion all in it... and I didn't even realize until I got all the way home. I would suggest going to a different location if you can. read more

Worst food I've ever had from a Del Taco! Cold bean burrito with cold, limp, greasy fries! From now on, I'll be spending my money at a local establishment that cares about its customers and quality! read more

Once I ordered their fish tacos and they were just nasty, and now I've been burned again. Their beef tacos are served with about three tiny shreds of lettuce and a teaspoon of ground beef. What a rip off. Plus, they always seem like they are understaffed. Next time I'm going to the one in SJC. read more

The worst employees! The morning crew that was there May, Thursday 17, absolutely rude! It was 630am which they should of been open for 30mins already. I waited 10mins in the drive thru along 2 other cars. Then I pulled up to the window to find out that there's employees present but making food for themselves - ignoring everyone outside. I knocked on the window and even honk a few times. Straight up ignored. They were only a couple feet away from the window and they didn't bother looking back and at least signal me that they are close. They could of also had a sign outside if they weren't ready to open. Never again to this location!!!! read more

Mega, uber, nuclear SLOW! Jeez! I would chalk it up to under-staffed, but then they got my order wrong! All I ordered was a large drink, and it took me over 10 minutes to get it. Be Better Del! I usually love you guys... read more